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Hot!Z20 keeps disconnecting.

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bdary
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Re: Z20 keeps disconnecting. 2023/05/02 11:35:08 (permalink)
cptbetty
bdary
Why not just disable the TOF sensor in the Unleash software?  Much easier solution.  That's what i did to resolve the same issue.


That does sound a lot more simple. Had anyone anywhere on any forum/thread mentioned that out loud, I would have done so.


Yeah, I looked back in the Keyboard section from the beginning and no mention of this anywhere.  Maybe this will help someone else down the line.


 
 
 
 
 
 
 
 
 
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SmithyDevelopments
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Re: Z20 keeps disconnecting. 2023/05/07 06:16:15 (permalink)
Just got this brand new on Friday, stopped working after about 5 mins, and just keeps turning itself off.
I had to go back to my old keyboard.. 
Why is this such a problem? im probably going to just return it for a refund if its this bad a keyboard with so many people having the same issues.
 
#32
rjohnson11
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Re: Z20 keeps disconnecting. 2023/05/07 06:25:20 (permalink)
SmithyDevelopments
Just got this brand new on Friday, stopped working after about 5 mins, and just keeps turning itself off.
I had to go back to my old keyboard.. 
Why is this such a problem? im probably going to just return it for a refund if its this bad a keyboard with so many people having the same issues.
 


Please contact EVGA technical support

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idbaghera
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Re: Z20 keeps disconnecting. 2023/05/09 06:42:49 (permalink)
Interesting, is it possible that that sensor is causing these disconnections? For me, the deactivation in the software did not solve these random disconnections

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#34
bdary
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Re: Z20 keeps disconnecting. 2023/05/09 08:26:59 (permalink)
idbaghera
Interesting, is it possible that that sensor is causing these disconnections? For me, the deactivation in the software did not solve these random disconnections


If after disabling the TOF sensor you still have disconnecting issue's, you should contact EVGA support.  You may need to RMA.


 
 
 
 
 
 
 
 
 
#35
idbaghera
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Re: Z20 keeps disconnecting. 2023/05/30 06:44:03 (permalink)
I contacted RMA, I'm already on my third keyboard and each one had at least one problem, the enter on the numpad not working, the second one with the eternal random disconnections and the third one I received (it was a used one and not new as it would have been normal to receive) the lighting does not work if we activate the TOF sensor.
Every time I asked them to test them before sending them back and the first one came in a sealed box without a bit of testing, the second one came in a used, scratched one.
Full of nerves and frustrations, I discussed the hierarchical way with someone who might be able to help me and he tells me that the second one I sent was functional. I don't know how they test them in service, but clearly not enough or they don't want to admit that the product has a problem.
I'm curious what I get now in return :))))

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#36
bdary
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Re: Z20 keeps disconnecting. 2023/05/30 14:08:50 (permalink)
You sure have had a string of bad luck with your keyboards.


 
 
 
 
 
 
 
 
 
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