rabidz7
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I had two eVGA GTX-980s in SLI; one failed, so I filed an RMA with eVGA. When the replacement video card arrived, it was a GTX-980 Ti Classified. The GTX-980 Ti has a different GPU than my GTX-980 so I cannot use nVidia SLI. A single 980 Ti has inferior performance compared to a GTX 980 2xSLI and it is very insufficient for the display modes I play at (1280x960@240Hz, 1600x1200@180Hz, 2048x1536@140Hz, 2560x1920@120Hz). I need a GPU or GPUs that can max out my monitor's refresh rate and resolution with very good in-game settings. Is it possible to have the functioning GTX-980 Classified swapped for a GTX-980 Ti Classified? I am willing to pay a fee if required. Thanks
post edited by rabidz7 - 2017/05/12 12:43:07
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EVGATech_DavidR
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Re: Wrong GPU sent through RMA service
2017/05/12 12:38:56
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Hello rabidz7,
Welcome to the forums! I am sorry to hear that you had this issue. I will be contacting you directly, via email, to work with you on this.
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rabidz7
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Re: Wrong GPU sent through RMA service
2017/05/12 12:47:06
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EVGATech_DavidR
Hello rabidz7, Welcome to the forums!
I'm a long time lurker, but thanks anyway. EVGATech_DavidR
I am sorry to hear that you had this issue. I will be contacting you directly, via email, to work with you on this.
Thanks
post edited by Scarlet-Tech - 2017/05/12 13:04:09
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the_Scarlet_one
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Re: Wrong GPU sent through RMA service
2017/05/12 13:05:16
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Rabidz7
I remlved your email address. Do not post that, so that people do not spam you. EVGA will email you to the email your account is registered with.
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pmb116
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Re: Wrong GPU sent through RMA service
2017/05/14 10:34:58
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Was nice that they upgraded your card for you but hoping with your SLI issues I hope it works out
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diatribe
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Re: Wrong GPU sent through RMA service
2017/05/14 11:37:00
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EVGA will hook you up if you tell them your situation. I've heard of times when they even traded peoples working GPU to match what was sent with the RMA. So you may be able to send in your other 980 and be able to have SLI 980ti's/
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rjohnson11
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Re: Wrong GPU sent through RMA service
2017/05/14 11:48:13
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When making an RMA I believe there is a box you can mark/tick that asks if you have SLI. That way EVGA knows you need the same card back or they can make a different arrangement with you.
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Cool GTX
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Re: Wrong GPU sent through RMA service
2017/05/14 11:52:11
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rjohnson11
When making an RMA I believe there is a box you can mark/tick that asks if you have SLI. That way EVGA knows you need the same card back or they can make a different arrangement with you.
+1 
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Tech_RayH
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Re: Wrong GPU sent through RMA service
2017/05/14 12:02:32
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It is very possible that the customer did select SLI, we will still send back a different model (due to stock limitations on older models) with the knowledge that both cards will need to replaced to match.
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bufurd_T
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Re: Wrong GPU sent through RMA service
2017/05/14 12:11:44
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Im sure EVGA will make this right.
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Sinko44
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Re: Wrong GPU sent through RMA service
2018/04/24 11:14:17
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EVGA will not send the same card for SLI if they do not have any in RMA stock. I just dealt with this and talked to support today. I bought two 1080 Ti SC Black Edition cards and one fan failed on one of the cards. I sent it in for RMA and the only option they have is to send me a 1080 Ti SC2(at least that's what support told me during our chat today).
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Hoggle
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Re: Wrong GPU sent through RMA service
2018/04/24 12:43:38
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Best thing to do would be contact EVGA hopper and make sure they know you use SLI and would like to continue to use SLI. Also as others have said make sure to select the SLI checkbox.
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Sinko44
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Re: Wrong GPU sent through RMA service
2018/04/24 12:46:27
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I selected the SLI checkbox. They said they have ZERO 1080 Ti SC Black Editions in RMA stock. I literally chatted with support(Adam B.) for about 45 minutes trying to get the same model sent back, but they wouldn't budge. I was told 1080 Ti SC2 or nothing was the only option. So, now I'm stuck with two cards that will probably work just fine in SLI, but they will absolutely look different which is frustrating.
post edited by Sinko44 - 2018/04/24 12:47:46
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Sinko44
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Re: Wrong GPU sent through RMA service
2018/04/24 17:32:09
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Just an update. I called customer service and they took care of my issue! They are now going to let me send my second Black Edition in exchange for another SC2. Amazing customer service!
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XrayMan
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Re: Wrong GPU sent through RMA service
2018/04/24 20:29:44
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Sinko44
Just an update. I called customer service and they took care of my issue! They are now going to let me send my second Black Edition in exchange for another SC2. Amazing customer service!
That's awesome.
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DeeKnow
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Re: Wrong GPU sent through RMA service
2018/04/24 20:58:18
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Sinko44
Just an update. I called customer service and they took care of my issue! They are now going to let me send my second Black Edition in exchange for another SC2. Amazing customer service!
Hey at least you got a working unit sent back, that's all I can ask for. You should see the problems I'm dealing with over on my thread. Good to see they got you worked out though!
post edited by DeeKnow - 2018/04/24 21:06:33
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