Felt compelled to share this BAD experience when trying to buy (4) M.2 1TB SSD ---> as a Warning to other potential customers of Western Digital on the official WD store.


WD Store has Many issues in how they are doing the "MATH" of "On Sale" & "promotional discounts"


So, I get an email from WD Title reads   "Save 25% when you buy two SSD"

NOTE: the WD email does have some "fine print" farther down on the page ---> "Up to" 25% ... when you read the email carefully. 
 
OK, but "Up To 25%" never appears anywhere on the WD website, WD Store or WD checkout.  The SSDs that do qualify for the (full) 25% discount are Never listed on the WD site, WD Store or WD checkout

-->the WD Store does Not list that UP to 25% "detail" when you click the link "Shop Now" provided in the WD email - or - on the link provided right on the WD Product page "Buy 2 and Save, on select SSDs, now through 3/4 See more details." (see attached photos) 


I check the link to the drives in the email (also I manually entered the web address) & find the drives are already On Sale. 
 
---> Regularly $109.99 listed on the WD product page as only $99.99 each

Try and buy the drives & the pricing displayed & final Price are some sort of JOKE ... they go back to Full MSRP

 
--->WD never tells you the actual % discount they have secretly decided to  award you
 
The WD store shopping cart is yet another Joke .... (where did those numbers come from?)

---> Where did the "$80.00 discount" as shown in My cart GO?  ($99.99 xQt 4) - $80.00 = $319.96

---> Why is the % Discount not displayed Clearly in the Cart?

---> Why does the sub-total Increase in the Cart? to "$439.96" from the displayed Price of $399.96 as displayed to the left of the checkout ?

---> Even if WD interpretation of the Discount is correct  (10%) .....  (how would I know, it is not displayed in the Cart or anywhere on the page)
     --> Why is discount percentage - Hidden to the Customer?  
     --> Why is Pricing & Discount displayed so Poorly in the Cart?
         
---> first WD jacks the price backup to MSRP  
         
---> then WD subtracts a Fictitious $80.00 discount


Next day, I received a new email from WD, that I have items left in my Cart & it contained a 10% discount code to use, when I complete my purchase.  NO, the 10% discount does not work.  Yes, I've read the terms about "promotion "Up to 25% discount, can't be combined with other offers" ......

My point  --> Why did WD even send the 10% code to nudge me to complete the checkout, if the Terms do not allow it?

Seems the back-end at WD website & store needs an overhaul, and maybe even some new team members, because the left hand has no idea what the right hand is doing!




 
Western Digital Customer Service replies to my request for help:  You got a 10% discount the cart price is correct 

 

Did any of the SSD really qualify for Advertised special --> Buy 2 & Save 25% ? ... there is No Way of knowing .... WD Never Published which discount was available for which SSDs

 *** LOOK @ the Crazy numbers in the Cart ***

on the left is the Sale price of $399.96 (red circle & filled arrow pointing Up)

In the checkout -- WD Removes the "sale price" & puts in Full MSRP (red circle & unfilled arrow pointing right)

$439.96 (Minus 10% special discount According to WD's CS rep) = $43.99 & NOT $80.00 ..... where did $80.00 come from?

Displayed price on WD page = $399.96 - $80.00 =  $319.96  (using WD's $80 discount)
 
---> Note nowhere is the % discount listed in your cart


 
 

The "Details & Exclusions" popup on the WD site  ---> Note, nowhere is the % discount listed or limited (up to 25%)

on WD product page --> you see the "Buy 2 and Save" link --> click that link & this is the popup & "Up To 25%" is Not listed, in Fact the % of discount for any of the drives is Not Listed

 
 
 

The WD page when you look at the drives ---> Note the advertised price, before the special discount is applied

Under the "Add to Cart" (blue button) on the WD product page --> you will see the "Buy 2 and Save" link

 

The Email BAIT ..... simple, no words like "Up To" in that title

If you click on that link "Shop Now" shown in the email in photo below --- You will Never see those "key words"  --- "Up to 25%" ...... you need to read father down the page to see the fine print "Up to" 25% - it is Below the "Shop Now" button

 

 

 This is not the way to win customers, where is the Truth in Advertising?

 
WD Store & website seem to have Many "issues" in how they are doing the "MATH" of "On Sale" & "promotional discounts"

I know they are kind odd since they use the original release price which is always super high from what the drives actually are sold for. Then it took getting into checking out before it would show the discounts applied.

For me I had a discount code but it wouldn’t take the discount code but the sale price was better then what the code would have offered. So like you I placed the order. I would have however liked to not have the discount hidden until checking out.

I agree but it’s likely that Western Digital being a manufacturer might have agreements with retailers on what they can show as the lowest price before discounts and coupons. When you go to the cart they can breakdown those automatic discounts and avoid violating the agreements with vendors.

When I experience anything like this no matter the retailer, I lose trust instantly.  Like having a "fast one" pulled on me. 

bdary
When I experience anything like this no matter the retailer, I lose trust instantly.  Like having a "fast one" pulled on me. 

Agree, it is not a warm & fuzzy feeling.  My history of performance & long lasting "WD BLACK" drives was the only real reason I wanted to buy these drives over the competition.  Lately Samsung has fallen on their face too many times with firmware issues on the newest M.2 drives --> So Samsung was NOT on my short list


Try buying anything online a GameStop recently? or Calling GameStop CS? (better be read to be in queue for Over 30 min)   Makes this WD store experience look like a day at the beach