rickychanny
hello, can anyone here please help me urgently! I had to RMA my 3090 to EVGA due to it failing, all has gone well until I received the card back at the UK customs, ive waited nearly 16 days for  customs to get in contact they first asked for the original invoice for the card which i sent to them. then this morning i received the below email.
Hello,
 
We unfortunately haven’t received the correct paperwork from the sender for us to process through customs. Due to being a warranty replacement, they have sent a proforma invoice which HMRC will not accept as proof.
 
We need the following paperwork to process through for you:
Commercial invoice that states it’s a warranty replacement
The sender to confirm if there was any charge for this replacement
 
Thank you,
Devonne
Customs Clearing Agent
Parcelforce Worldwide
i emailed evga to ask for the things asked for reply below
 
can somebody from evga please get in contact with me please to supply me with the information requested so i can get my card back again.
 
cheers alan.

rickychanny

random_matt

rickychanny
hello, can anyone here please help me urgently! I had to RMA my 3090 to EVGA due to it failing, all has gone well until I received the card back at the UK customs, ive waited nearly 16 days for  customs to get in contact they first asked for the original invoice for the card which i sent to them. then this morning i received the below email.
Hello,
 
We unfortunately haven’t received the correct paperwork from the sender for us to process through customs. Due to being a warranty replacement, they have sent a proforma invoice which HMRC will not accept as proof.
 
We need the following paperwork to process through for you:
Commercial invoice that states it’s a warranty replacement
The sender to confirm if there was any charge for this replacement
 
Thank you,
Devonne
Customs Clearing Agent
Parcelforce Worldwide
i emailed evga to ask for the things asked for reply below
 
can somebody from evga please get in contact with me please to supply me with the information requested so i can get my card back again.
 
cheers alan.

Sorry to hear this, EVGA has been way below par on this issue. Amazon DE, FR, ES or whatever do not have these issues sending stuff to the UK. Anyone defending this crap are clueless, I hope you can sort this out with EVGA support. Copy and paste the response and see if they can sort it out.

cheers matt, this is beyond disgusting, sorry stupid question where would I copy and paste the reply from EVGA and customs to? sorry, i know just getting used to the forums but thank you for your honest reply.

simon-says
im going to try "Report incorrect Customs Duty or VAT on items imported by post (BOR286)" form a go an make a claim.
 
il post back here to let you know how it turns out
 

simon-says

Audioboxer
Best of luck. I've literally just sent a 2080Ti off for RMA and this story obviously has me worried. I sent with UPS.
Unfortunately anything coming back with Parcelforce/Royal Mail seems to be the most likely to get incorrect import/custom charges.
I don't know if EVGA use multiple couriers or if it's all the same to the UK now. Looks like it's Parcelfarce making a mess of everything.

they use DHL but when it gets to the uk its handed over to parcelforce for the customs and delivery.
dont think we have a choice there
 
heres an idea for you EVGA:
how about make a deal to use another business to handle the shipping and rmas.
like when i needed to rma some corsair ram one time they told me to send it to scan computers to deal with it.
even though i never got it from scan.
scan then sent me the new ram and i never had to post anything to another country.
evga has deals with scan how about get them to handle these things its realy not that hard is it

rickychanny
hello, matt.
 
I don't think that's a mistake I emailed support 4 times yesterday, each time it was as if I was talking to the wall! and explained a proforma invoice wasn't what I needed I need a commercial invoice, yet with each reply, I was sent the same form the proforma invoice. if you have any pull with EVGA could you please help, all I need is a commercial invoice (not proforma) 
I only have till the 30 of august before they send the RMA back to EVGA according to the customs agent I spoke to, and yes I understand I may need to pay vat charges I have no problem with that, the problem is asking for one form and my question is completely ignored and im sent the wrong form over and over again.

simon-says

Audioboxer
simon-says, got hit with import charges on my 2080Ti as well. Just waiting on letter with bill now. I tried phoning parcelforce there but after 45 minutes on hold gave up for tonight. Emailed them but I expect hearing back would be days on that. Will try phoning again tomorrow.
 
Seems like every EVGA package coming into the UK is going to get custom charges because of the proforma invoices. Did you end up deciding to do the BOR286 form?

took me 2 days to get through to parcelforce i left it ringing for about an hour or 2
im just waiting on the reply to the BOR286 i sent a week ago to border force sent it with everything i had
was about 20 pages, original receipts, original postage labels, warranty forms the proforma invoice ect..

Audioboxer

EVGATech_MarkusK

"the sender or postal operator made a mistake,

the electronic customs declaration that was submitted did not match the one affixed to the parcel"
 

rickychanny
hello, evga community,

i feel i need to raise this issue to help people in the UK, who have to RMA a faulty card to EVGA for a replacement I recently had to RMA my 3090 due to an ongoing issue with it, no problems sending it all went well....
until it came back through customs in the UK!!!! and this goes out to YOU EVGA as a company as it is an absolent disgrace, ok evga send you RMA item back with a PRO-FORMA invoice so you are not charged tax!!!! there is one massive problem with this!!! i bought my card from scan computers uk, and paid V.A.T on it already which is understandable, we all pay V.A.T my problem is becuase it was coming back into the uk there is a new customs law that ANY item coming into the uk, doesn't matter what it is, you will pay V.A.T ON IT so to my utter disgrace on a card i already paid V.A.T on already i was stung get ready for it people...... £289.44!!! nearly a £100 over the tax i paid when i bought the card and to make it worse this is all legal and above board and there is nothing you can do except say you very much customs UK!!!

so EVGA i now turn to you!!!! can you please open a service centre in the uk please were we can return our faulty cards??? for a replacement!!! as having to pay vat twice on something i already paid vat on when I bought it is an absolute disgrace!!! and to make matters even worse the problem i was having with the card I sent back... the new card you sent me has the same frikin problem, so now I'm stuck with a faulty card, I cant send it back to you again, I'm a working man! and cant afford to pay out nearly £300 in vat again plus £40 postage so i ask please open a warehouse in the united kingdom where we the people who are in the UK can send our cards back to be replaced and not be stung with an eye-watering amount of vat!!

you providing a pro-forma invoice no longer works, and the below pasted law has been written into the draconian uk laws to shaft us the working-class people vat when they feel like it!!

rickychanny
hello, evga community,

I feel I need to raise this issue to help people in the UK, who have to RMA a faulty card to EVGA for a replacement I recently had to RMA my 3090 due to an ongoing issue with it, no problems sending it all went well....
until it came back through customs in the UK!!!! and this goes out to YOU EVGA as a company as it is an absolute disgrace, ok evga send you RMA item back with a PRO-FORMA invoice so you are not charged tax!!!! there is one massive problem with this!!! I bought my card from scan computers UK and paid V.A.T on it already which is understandable, we all pay V.A.T my problem is because it was coming back into the UK there is a new customs law that ANY item coming into the UK, doesn't matter what it is, you will pay V.A.T ON IT so to my utter disgrace on a card I already paid V.A.T on already I was stung get ready for it people...... £289.44!!! nearly £100 over the tax i paid when I bought the card and to make it worse this is all legal and above board and there is nothing you can do except say you very much customs UK!!!

so EVGA I now turn to you!!!! can you please open a service center in the UK please where we can return our faulty cards??? for a replacement!!! as having to pay vat twice on something I already paid vat on when I bought it is an absolute disgrace!!! and to make matters even worse the problem I was having with the cardi sent back... the new card you sent me has the same frikin problem, so now I'm stuck with a faulty card, i cant send it back to you again, I'm a working man! and can't afford to pay out nearly £300 in vat again plus £40 postage so I ask please open a warehouse in the united kingdom where we the people who are in the UK can send our cards back to be replaced and not be stung with an eye-watering amount of vat!!

you providing a Pro-forma invoice no longer works, and the below-pasted law has been written into the draconian UK laws to shaft us the working-class people vat when they feel like it!!