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Hot!UK Customs Charges For RMA £182.69

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rickychanny
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reason given why i paid VAT 2021/09/14 05:25:48 (permalink)
hello mate,
 
below is the reply I received from Parcelforce customs on why I had to pay VAT on my RMA item.
 
Hi Alan.
 
We looked into this and it seems that warranty replacements get charged VAT but not duty.
 
https://www.gov.uk/hmrc-internal-manuals/customs-special-procedures/spe14030
 
Goods under warranty
If the goods are replaced under warranty, no duty is due but VAT is chargeable on the full VAT value of the replacements (VAT General Regulations 1995, Regulation 126 refers). This is an important point to bear in mind, as private importers will not be in a position to reclaim import VAT as input tax, but may be able to recover the import VAT paid, under the EC 6th VAT Directive.
If a charge is made for the repair or replacement, duty and VAT on the repair costs is due as described in the previous paragraph. Replacement goods imported under this facility are subject to the ‘equivalent quality’ criteria described.
https://www.gov.uk/guidance/using-outward-processing-to-process-or-repair-your-goods
Note - Northern Ireland (NI) Customs Authorisations will continue to fall within the provisions of the Union Customs Code (UCC), as retained by the European Union (Withdrawal) Act 2018 and CEMA 1979
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Audioboxer
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Re: reason given why i paid VAT 2021/09/14 05:27:22 (permalink)
rickychanny
hello mate,
 
below is the reply I received from Parcelforce customs on why I had to pay VAT on my RMA item.
 
Hi Alan. We looked into this and it seems that warranty replacements get charged VAT but not duty. https://www.gov.uk/hmrc-internal-manuals/customs-special-procedures/spe14030 
Goods under warranty
If the goods are replaced under warranty, no duty is due but VAT is chargeable on the full VAT value of the replacements (VAT General Regulations 1995, Regulation 126 refers). This is an important point to bear in mind, as private importers will not be in a position to reclaim import VAT as input tax, but may be able to recover the import VAT paid, under the EC 6th VAT Directive.
If a charge is made for the repair or replacement, duty and VAT on the repair costs is due as described in the previous paragraph. Replacement goods imported under this facility are subject to the ‘equivalent quality’ criteria described.
https://www.gov.uk/guidance/using-outward-processing-to-process-or-repair-your-goods
Note - Northern Ireland (NI) Customs Authorisations will continue to fall within the provisions of the Union Customs Code (UCC), as retained by the European Union (Withdrawal) Act 2018 and CEMA 1979




No point in dealing with Parcelfarce, what you can see said by the UK Border Force on the prior page is all you should be paying attention to. VAT should not be getting charged on a warranty replacement, VAT has already been paid on it at point of purchase, the proof is seen with that letter on the prior page and a poster being refunded.
#32
rickychanny
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Re: UK Customs Charges For RMA £182.69 2021/09/14 14:58:21 (permalink)
hello sorry no it's not that the Pro-forma is fine, what I meant is. yes the Pro-forma form stops you from being charged taxes but I was charged VAT on my RMA which is disgusting, I paid £289.44 according to the customs rep who I spoke to via email I asked him why and he sent me the below reason for this. and so now I was left out of pocket if anyone can help me to claim this back please get in contact?
 
Goods under warranty
If the goods are replaced under warranty, no duty is due but VAT is chargeable on the full VAT value of the replacements (VAT General Regulations 1995, Regulation 126 refers). This is an important point to bear in mind, as private importers will not be in a position to reclaim import VAT as input tax, but may be able to recover the import VAT paid, under the EC 6th VAT Directive.
If a charge is made for the repair or replacement, duty and VAT on the repair costs is due as described in the previous paragraph. Replacement goods imported under this facility are subject to the ‘equivalent quality’ criteria described.
https://www.gov.uk/guidance/using-outward-processing-to-process-or-repair-your-goods
Note - Northern Ireland (NI) Customs Authorisations will continue to fall within the provisions of the Union Customs Code (UCC), as retained by the European Union (Withdrawal) Act 2018 and CEMA 1979


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#33
Audioboxer
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Re: UK Customs Charges For RMA £182.69 2021/09/20 05:14:40 (permalink)
Simon, you were about 4 weeks for a response, weren't you?

I'm still waiting but I read 4-8 weeks is normal for HRMC/Border force.
#34
anx10us
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Re: UK Customs Charges For RMA £182.69 2021/09/30 01:36:57 (permalink)
Hi
 
I'm hoping someone can help, I had a nightmare last year trying to get an RMA replacement, I ended up sending my card to Germany, to have it refused and sent back to me, along with customs and delivery charges, so achieved nothing and was out of pocket eventually £100 ..
 
It looks like there is some success now in getting an RMA via Germany and then eventually claiming back any charges ?
 
Can someone help me understand the process to ship the product after an RMA has been agreed ?
  • Who do you use to ship to Germany ?
  • Do you declare the broken value (zero) or the full retail value ?
  • Are there specific ways of getting the parcel labelled as a RMA Warranty Return ?
  • Did you pay fees upfront ? or are the only the fees payable when you get incorrectly charged for customs fees back in the UK ?
I'd appreciate any help, currently have a RTX2060 paperweight ..
#35
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