ShawnB420How long does it take to get a support ticket number? Card died on Saturday, put in the Question that day and still haven’t received a response or ticket number. Would like to get my replacement as soon as I can with the holiday and all but I can’t even get a response. So frustrated with the RTX cards second one to die in less then 6 months.
ShawnB420Ok thanks I’ll wait another day
bcavnaugh"Please be sure to drain the Hydro Copper and plug the fill holes before shipping it out to us."Just to note when I send my cards back under an RMA with the Plugs in the Cards I received them back with no plugs.Also you have to add 2 more for a total of 6 Plugs.When asked about the Plugs I was told that I should not have send them in as they are considered Accessories.So make sure you have Plugs incase your card has none when you receive your RMA Card.
ShawnB420I have enough spare plugs so I’ll be ok but stupid policy. As if the card would bone dry so plugs are a necessity.
ShawnB420Shipment was received on the 11th but my RMA page shows the 12th so that’s a day lost, will be lucky to it back this week so that’s another week without my PC. So not happy.
ShawnB420Thanks all who replied. GPU shipped out yesterday and should have it by Thursday
Cool GTXWhen you say "Original Box" - Are you talking about the "Retail Package" or the "Box EVGA originally shipped your product in" ? If you do Not box & pad to UPS / FedEx standards - they Can / Will deny Insurance claims for damage. Best to Protect your investment with a sturdy box & proper padding