Why do companies like this like to hire thieves? It's angering.
 
My nephew sold a pair of shoes on StockX using my account, He bought the shoes for $190 from Nike, but they sold out quick, resold them for $330. It's a side hustle he's trying to do, He's 15. I took him to the UPS store with the label, He paid $11 or something like that for them to box the shoes up (They were in the original Nike box) she said "Ok, We will box them right up!" so we left, Tell me why a couple days later the company we sent them to sends us these pictures.
 

 
 
Bruh.
 
The drop off receipt says the box is 2.26 LBS, What kind of empty Nike box weighs 2.26LBS? They have got to be kidding me. On top of that, I can't even make a claim because the pre-paid label is under StockX and they said the claim was denied.
 
Has this happened to anyone before? I'm angry. My nephew lost money and it really sucks because he's just trying to make some honest $$. I guess being a thief pays up. In my head, it's 1 of the 2 girls that was working the UPS store that night, It has to be. They probably saw an opportunity to take the shoes and then box it up. I blame myself too for not staying there until it was boxed up.
 
I just sent an email asking for more information on the claim to UPS, I hope they do the right thing, but this is unfortunate.
 
Anyone know what else I can try to do?

Grey_Beard
The store is liable for this.  Read the details of what they gave you.  The terms are on your receipt.  If you verified the item was in the box, but after handing it off to the company rep, it disappears, the company is responsible. You paid a fee for that service, therefore they have an express consent to deliver what you gave them.  File a claim.  Call corporate UPS not the store.  Get them involved, as they will be much more diligent and can pull the franchise if it is one.  If it owned by UPS, it is in their best interest to settle this.  Always buy insurance.  In the future you can have the insurance provider be another investigator and they have a Joyce who can figure these kinds of things out.
 
Sorry for what happened.  Let me know if I can help in any way.

I called the claims department, they said I can't file a claim. I'm looking for the HQ number to speak with someone, but I also sent an email explaining what happened. I went in person to speak to the manager and she asked me if I'm trying to say her workers are thieves.....
Well the shoes didn't magically disappear on their own, did they?
 
lol.
 
I will keep trying, Thank you!

JGLuxe
 
I called the claims department, they said I can't file a claim. I'm looking for the HQ number to speak with someone, but I also sent an email explaining what happened. I went in person to speak to the manager and she asked me if I'm trying to say her workers are thieves.....
Well the shoes didn't magically disappear on their own, did they?
 
lol.
 
I will keep trying, Thank you!

was the packaging damaged at all?

From what I can see, they only have an address for the HQ, not an actual contact number.
 
They do however have a Twitter with 24/7 support, so I decided to send them a DM with pictures and explain everything that's been going on. We will see what they have to say!

I feel you here man. I sent in a 780 Classified to step up to a 980 back when they came out and guess what. The package just never left the UPS California facility lol. I fought for a few weeks and finally just gave up. UPS didn't do anything for me.

Thing is, how do you know for sure the person who received the package did not take the shoes out and take a pic of an empty box?
 
 
 

It is sad that you need to basically take pics at home as you pack and at drop-off, constantly watch tracking, and then still just have to cross your fingers that someone doesn't pull a fast-one on you.
 
I have no idea how often it happens, but Amazon sent me a pink purse instead of a gpu. I immediately took photos and video, got on chat AND the phone, and they still acted like I messed up. Can't even trust robots to pack your stuff!
 
"Scalping" or not, this shouldn't happen. The art world (physical, music, ip, etc) all truly are built on hype and reselling. It is an unavoidable thing that you can actually choose whether or not to be a part of.

JGLuxe
Why do companies like this like to hire thieves? It's angering.
 
My nephew sold a pair of shoes on StockX using my account, He bought the shoes for $190 from Nike, but they sold out quick, resold them for $330. It's a side hustle he's trying to do, He's 15. I took him to the UPS store with the label, He paid $11 or something like that for them to box the shoes up (They were in the original Nike box) she said "Ok, We will box them right up!" so we left, Tell me why a couple days later the company we sent them to sends us these pictures.
 

 
 
Bruh.
 
The drop off receipt says the box is 2.26 LBS, What kind of empty Nike box weighs 2.26LBS? They have got to be kidding me. On top of that, I can't even make a claim because the pre-paid label is under StockX and they said the claim was denied.
 
Has this happened to anyone before? I'm angry. My nephew lost money and it really sucks because he's just trying to make some honest $$. I guess being a thief pays up. In my head, it's 1 of the 2 girls that was working the UPS store that night, It has to be. They probably saw an opportunity to take the shoes and then box it up. I blame myself too for not staying there until it was boxed up.
 
I just sent an email asking for more information on the claim to UPS, I hope they do the right thing, but this is unfortunate.
 
Anyone know what else I can try to do?

I am going to play devil advocate here.. you said you shipped them to a company.. does the company have video in the receiving department, and can they prove the box was actually empty when it arrived, rather than taking the shoes out and then sending you the picture?

Next, why didn’t you box them yourself and attach the label, then drop off the shoes? Why wouldn’t you verify the box is sealed before you leave?

Ask the UPS headquarters for video of the shoes being boxed, because the store should have video running all over all the time.

You are in the middle of a massive blame game, looking for the person to point out. I hate to say that walking away without the shoes being boxed and sealed is 100% on you, because you knew your son had sold an item you are 100% liable for once you drop it off, and you need every shred of proof you can get to defend yourself. Without proof, it’s your word versus everyone else’s involved.

the_Scarlet_one

JGLuxe
Why do companies like this like to hire thieves? It's angering.
 
My nephew sold a pair of shoes on StockX using my account, He bought the shoes for $190 from Nike, but they sold out quick, resold them for $330. It's a side hustle he's trying to do, He's 15. I took him to the UPS store with the label, He paid $11 or something like that for them to box the shoes up (They were in the original Nike box) she said "Ok, We will box them right up!" so we left, Tell me why a couple days later the company we sent them to sends us these pictures.
 

 
 
Bruh.
 
The drop off receipt says the box is 2.26 LBS, What kind of empty Nike box weighs 2.26LBS? They have got to be kidding me. On top of that, I can't even make a claim because the pre-paid label is under StockX and they said the claim was denied.
 
Has this happened to anyone before? I'm angry. My nephew lost money and it really sucks because he's just trying to make some honest $$. I guess being a thief pays up. In my head, it's 1 of the 2 girls that was working the UPS store that night, It has to be. They probably saw an opportunity to take the shoes and then box it up. I blame myself too for not staying there until it was boxed up.
 
I just sent an email asking for more information on the claim to UPS, I hope they do the right thing, but this is unfortunate.
 
Anyone know what else I can try to do?

I am going to play devil advocate here.. you said you shipped them to a company.. does the company have video in the receiving department, and can they prove the box was actually empty when it arrived, rather than taking the shoes out and then sending you the picture?

Next, why didn’t you box them yourself and attach the label, then drop off the shoes? Why wouldn’t you verify the box is sealed before you leave?

Ask the UPS headquarters for video of the shoes being boxed, because the store should have video running all over all the time.

You are in the middle of a massive blame game, looking for the person to point out. I hate to say that walking away without the shoes being boxed and sealed is 100% on you, because you knew your son had sold an item you are 100% liable for once you drop it off, and you need every shred of proof you can get to defend yourself. Without proof, it’s your word versus everyone else’s involved.

 
Yes, I realize this. I actually brought it up to StockX and they didn't respond to it. They have very bad customer service as they take forever to respond and don't have a phone # to call or anything, just a support email. I usually box things myself, However we didn't have the correct box for the shoe box so we decided to pay for their boxing services and call me dumb, but I thought I could trust them. I keep forgetting we're in the year 2020 where trust is no longer a thing.
 
And I know, I already told my nephew that if we ever sell another pair of shoes, we will just have it ready for drop off instead of I guess putting temptation into a person lol.

kougar
If the box was opened in the UPS store they should have camera coverage of it. I wouldn't be surprised if they have camera coverage of the back room anyway.... contact the location manager and politely ask if they can check the footage for you. I am sure they would be interested to check if their employee was blatantly stealing from customers, because if they've done it once they've done it many times and probably to the store itself too. 
 
The footage can also prove it was never opened, in which case it wasn't the UPS employees at all doing the fraud. 

When I went back to speak to someone in person, the Manager was in. She stated that there are no cameras in the UPS Store and got defensive with me after I implied 1 of her workers might have taken the shoes. Her whole attitude changed as if it was IMPOSSIBLE for someone in her store to steal!
 
Twitter responded to me, but they want me to call in to the same number that told me there's nothing they can do to help me. This is getting annoying, I might just have to write this down as a loss.

Strange days man.
 
I personally feel tho putting the blame solely on UPS is wrong. Have you made a request to the company that bought the shoes for an investigation? Fact of the matter being, an employee of their own could have easily taken the shoes out, and snapped pictures saying the box was empty. Then went home that day with a new pair of shoes. 

Also, I gotta ask, maybe this is common practice in shoe resale, I don't know... But why would a company that sells you shoes, give you a preprinted shipping label, for you to sell to someone else? Seems odd... 

JGLuxe

dwoodward
Strange days man.
 
I personally feel tho putting the blame solely on UPS is wrong. Have you made a request to the company that bought the shoes for an investigation? Fact of the matter being, an employee of their own could have easily taken the shoes out, and snapped pictures saying the box was empty. Then went home that day with a new pair of shoes. 

Also, I gotta ask, maybe this is common practice in shoe resale, I don't know... But why would a company that sells you shoes, give you a preprinted shipping label, for you to sell to someone else? Seems odd... 

The way it works is, StockX is used as a buy and sell platform, where they take the shipment, check the shoes to make sure they're new and REAL (Authentication) and they take a small cut for their services. It's a pretty big platform actually. But yeah, I feel as if an employee did something dirty. Why? Because I got an email saying that my account has been involved in irregular activities and has been put on hold (No more buying or selling on their platform) which is weird, because I just signed up about a month ago and BOUGHT a pair of shoes 1st, then I sold the pair and that's all I've ever done.
 
So that doesn't make any sense for them to say I've been doing irregular activities.

So let me play another devils advocate. How can they possibly issue you a pre printed shipping label not knowing what the box is going to weigh?
 
Obviously, if you're going to reship a box, I would assume you would at least open it to make sure what was supposed to be shipped was even there in the first place. Did your nephew even open the box to see if the shoes were actually there? 
 
2nd point, pre-printing a shipping label is very very risky, they don't know if the individual will use the same box or remove them, put them in another box with more stuff the purchaser wanted. Weight differences will cause much higher costs and I can't imagine a company would risk that. 
 
I've actually never heard of this StockX company, but I believe they might be the reason to all of your problems.

JGLuxe

GTXJackBauer
While I don't condone the behavior of theives, I feel the same way for scalpers who purchase items only to resell them at a higher price, increasing the costs of goods so they can skim the top.  We deal with that in the computer department and can't stand everybit of it.  Lesson learned to your nephew, don't scalp.

What are you on about? In the shoe world, The shoes come out for a limited time. If people didn't "scalp" then those who really wanted the shoes, would NEVER get their hands on them. You do realize that, right?
 
This is why people who really want the shoes, pay upwards of $500-$1000 to buy out the 1st place in line at a shoe store.
 
Don't try to turn this around lmao.

It's the other way around. lol

Shoe world or not, if people didn't scalp just like buying GPUs for example, those that need em would get them first at the mfger's price but instead, scalpers are trying to make an extra buck.  Some are willing to pay an astronomical amount because they were forced you guessed it, by scalpers.  Not to mention the warranties can become invalid once it leaves the scalper's hands or limited.
 
Don't get me started on what I think of the scalpers who exploited medical supplies during these trying times.  

Scalpers are a cancer and ruin availability, pricing and the fun in shopping.

UPS
I've tried to initiate the report myself Sergio, but based on the contract that we have with the shipper (in this case StockX), they have restricted the option from us to do it from our system. I am deeply sorry, I would really be happy to help. Due to this restriction, the only one that can report the package is the account holder, StockX, so please stay in contact with them for further assistance. ^LM.

StockX
Hey Sergio,

After further review, irregular shipping activities were identified with your order and your account has been placed on hold as a result of this. Please understand, this decision was based on the evidence provided by you as well our investigative team. We  would not be able to move forward with a claim for this item. 

Best,

Cali

 
I'm sure StockX were the ones that did it now, Basing it off the answers UPS just gave me. StockX was the one that restricted the customer making a claim. Then they're the ones that chose to not go after a claim.. There can only be 1 reason behind this... so UPS doesn't investigate.
 
Oh well, You can close this thread as this is my conclusion. No more doing business with this shady company.
 
Edit: Dang they have an F with BBB because they don't respond to complaints.
 
https://www.bbb.org/us/az/tempe/profile/online-retailer/stockx-1126-1000067680/overview-of-bbb-ratings

bill1024
Maybe change the thread title of the thread to stockx fraud since it was not UPS?

Good catch