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Helpful ReplyResponsible For Shipping Costs?

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xpyro1fire
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2019/08/23 15:12:09 (permalink)
My little brother paid almost $15 for shipping. His PSU broke. The PSU itself is around $50. Can EVGA compensate him for shipping? $15 seems not a lot but it is to my little brother.
 
 
Edited:
 
I can't figure how to edit my post. I will post it here for more context. The PSU is EVGA 600 B1.
 
 
I bought that PSU for him last year and it burns out or whatever. It couldn't turn his computer on. I knew it was the PSU because when I switched it to very old PSU( 6+ years at least), it works and turns his computer on.
 
So I guess this just doesn't feel fair to him. EVGA should be responsible for their product's quality.
post edited by xpyro1fire - 2019/08/23 15:22:17
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xpyro1fire
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Re: Responsible For Shipping Costs? 2019/08/23 15:17:06 (permalink)
.
post edited by xpyro1fire - 2019/08/23 16:35:46
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EVGATech_DanielM
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Re: Responsible For Shipping Costs? 2019/08/23 18:13:45 (permalink)
Very sorry you are not happy with the shipping costs. Per warranty terms and the RMA information you received, units outside of the original 30 days will be responsible for shipping costs one way. We know this isn't ideal but this is a long standing policy in this regard. Feel free to reach out via phone if you need to discuss it further 888 881 3842

 
 
 
-Daniel_EVGA
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Hoggle
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Re: Responsible For Shipping Costs? 2019/08/23 19:44:13 (permalink)
I think it’s pretty much standard across all industries to have you pay shipping to sends item back. Luckily in this case $15 isn’t much for a replacement.

Use an Associates Code & SAVE 5% - 10% on your purchase. Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it. 
 
 
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xpyro1fire
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Re: Responsible For Shipping Costs? 2019/08/24 14:54:31 (permalink)
Yeah, that's what I thought. Thank you.
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xpyro1fire
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Re: Responsible For Shipping Costs? 2019/09/10 15:46:11 (permalink)
Sorry for necroing. the replacement arrived but it's not identical even though its model is same. It's missing one more cable for a fan. I'm kinda little mad.
 
I can provide photos for proof but I certainly do not want to pay another shipping cost as this is clearly EVGA's fault...
 
 
Edited: before people give me workaround, I already know about motherboard. It don't have any more rooms. It already have CPU's fan and back fan. My front fan was plugged to my first PSU. Now this RMA PSU don't have fan cable. Probably don't seem a big deal to you but it is to me.
post edited by xpyro1fire - 2019/09/10 15:55:35
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the_Scarlet_one
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Re: Responsible For Shipping Costs? 2019/09/10 16:40:50 (permalink)
Hi xpyro1fire, could you explain or show a picture about what you are referencing when you say the psu doesn’t have one more cable for a fan?

  <- Clickable link to my Main PC Specs
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xpyro1fire
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Re: Responsible For Shipping Costs? 2019/09/10 17:42:21 (permalink)
the_Scarlet_one
Hi xpyro1fire, could you explain or show a picture about what you are referencing when you say the psu doesn’t have one more cable for a fan?



 
It don't have three pin-fan connector cable like my previous psu do. It have 4 pin-fan connector cable but it's not even correct one??? I'm confused.
 
 
My previous PSU before replacement have three pin connector cable but a replacement don't have it?
 
 
This forums is not letting me post images.
 
 
 
 
 
 
 
 
 
 
 
 
post edited by xpyro1fire - 2019/09/10 17:44:42
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the_Scarlet_one
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Re: Responsible For Shipping Costs? 2019/09/10 17:49:43 (permalink)
Your picture would need to be under 500kb, so make sure it isn’t too big.

If it still doesn’t allow you to post, try loading the picture to Imgur or another image sharing site, and then just copy the link and share that.

I don’t know of many power supplies that come with fan cables. Usually there is a molex connector on the end of the fan cable or an adapter, so I am curious which part is missing.

  <- Clickable link to my Main PC Specs
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xpyro1fire
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Re: Responsible For Shipping Costs? 2019/09/10 18:02:27 (permalink)
the_Scarlet_one
Your picture would need to be under 500kb, so make sure it isn’t too big.

If it still doesn’t allow you to post, try loading the picture to Imgur or another image sharing site, and then just copy the link and share that.

I don’t know of many power supplies that come with fan cables. Usually there is a molex connector on the end of the fan cable or an adapter, so I am curious which part is missing.



 
I see molex cable with 4 pin-fan cable on a replacement. My first psu had 3 pin-fan cable with molex cable. I'm really confused because from looking at specs, apparently 4 PIN is normal but my first PSU had 3 PIN.  But ?????????? I don't even know anymore...   It looks like incorrect 4 pin fan either way. What I mean is that it's female and my fan is female. I wish I have photos of my first PSU with 3 pin.
post edited by xpyro1fire - 2019/09/10 18:04:18
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the_Scarlet_one
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Re: Responsible For Shipping Costs? 2019/09/10 18:11:35 (permalink)
3 pin fans fit on 4 pin fan connectors, so you would still have the exact same capability according to what you are stating. I am thinking that you are looking at the old power connector for old floppy drives or something, since that would be a female connector.

I am really not sure without pictures. My best guess is that you had an adapter on the original power supply and it wasn’t removed when it was sent back. If that is the case, it will be very easy to get another adapter.
post edited by the_Scarlet_one - 2019/09/10 18:13:02

  <- Clickable link to my Main PC Specs
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xpyro1fire
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Re: Responsible For Shipping Costs? 2019/09/10 18:15:13 (permalink)
the_Scarlet_one
3 pin fans fit on 4 pin fan connectors, so you would still have the exact same capability according to what you are stating. I am thinking that you are looking at the old power connector for old floppy drives or something, since that would be a female connector.

I am really not sure without pictures. My best guess is that you had an adapter on the original power supply and it wasn’t removed when it was sent back. If that is the case, it will be very easy to get another adapter.



I tried pasting imgur link and it doesn't show up here?
 
Yeah. This forums literally deleted my imgur link...
 
trying bbcode imgur...
 
My 3 pin  fan doesn't fit these. Trust me.  They are both female.
 
I think I probably had an adapter on the original power supply. I am not sure. I don't remember.
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xpyro1fire
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Re: Responsible For Shipping Costs? 2019/09/10 18:19:25 (permalink)
IMgur is acting weird. Anyways, as you see my picture, the 4 pin on psu is same as this fan.      I mean the female part...
post edited by xpyro1fire - 2019/09/10 18:23:41
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the_Scarlet_one
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Re: Responsible For Shipping Costs? 2019/09/10 19:01:58 (permalink) ☄ Helpfulby xpyro1fire 2019/09/11 04:54:27
As I stated before, fans aren’t typically connected directly to the power supply. You were probably using an adapter to molex or something like that. I do not see any reviews or tear downs from the timeline when the 600B1 was released stating that it had any fan connectors. Due to that alone, I would highly believe you were utilizing an adapter for the fan, and there isn’t anything different about the PSU itself.

Your best bet would be to pick up a fan splitter or a molex to 3 pin fan adapter.

As for the links, you are running into the automated forum software that deletes links prior to the link posting. It is an attempt to stop people from spamming the forums. That will stop after you get past a specific amount of posts. I think it will allow you to post after you hit 11 posts, but I honestly can’t remember off the top of my head.

  <- Clickable link to my Main PC Specs
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xpyro1fire
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Re: Responsible For Shipping Costs? 2019/09/11 04:55:30 (permalink)
the_Scarlet_one
As I stated before, fans aren’t typically connected directly to the power supply. You were probably using an adapter to molex or something like that. I do not see any reviews or tear downs from the timeline when the 600B1 was released stating that it had any fan connectors. Due to that alone, I would highly believe you were utilizing an adapter for the fan, and there isn’t anything different about the PSU itself.

Your best bet would be to pick up a fan splitter or a molex to 3 pin fan adapter.

As for the links, you are running into the automated forum software that deletes links prior to the link posting. It is an attempt to stop people from spamming the forums. That will stop after you get past a specific amount of posts. I think it will allow you to post after you hit 11 posts, but I honestly can’t remember off the top of my head.



 
You are correct. I asked my brother and he do remember the adapter.
 
 
How embarrassing... You don't think they can send my adapter back?... I will order adapter if they don't.
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the_Scarlet_one
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Re: Responsible For Shipping Costs? 2019/09/11 05:01:12 (permalink)
They probably won’t be able to unfortunately, but thankfully they are very cheap.

  <- Clickable link to my Main PC Specs
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