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AnsweredRTX 2080 Ti XC GAMING backplate staining?

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Krusher_r
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2019/07/30 11:26:33 (permalink)
Hello; I've had the RTX 2080 Ti XC GAMING (11G-P4-2382-KR) since November 2018 and it's been working great.
 
With a more demanding game (like SOTR) with DLSS and RTX on Medium (everything else max) I have been noticing an odd smell after a few hours of gameplay and decided to open up my PC while it was running last night.  I happen to have a thermal camera and noticed the warmest part of the PC was the backplate of the 2080Ti, which read 75°C.
 
While that's not "super hot" like close to 100°C, 75°C is up there.  I also noticed some strange staining of the backplate in certain areas that were not there before.  This doesn't do anything bad to the card and you can't see mine inside the PC anyway.  But has anyone else seen this before?  My hunch is that the thermal pad material is getting hot and releasing some vapors.
 
I also had a side fan in my PC case that I removed when I had the 1060SC, that card would vent out the back (blower design) and didn't get as hot.  So I think the side fan will solve the problem and no harm done, just that the thermal pads eVGA spec'd might not have a high temp rating.  See attached photo; it's not the water cooler on the CPU.  It is primarily around screw holes of the 2080Ti but not limited to just those spots.
 
Thanks!
 
P.S.  I used a little bit of isopropyl alcohol on a pad and with some light pressure tried to remove those stains; but it had no effect.
post edited by Krusher_r - 2019/07/30 11:33:04

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#1
GTXJackBauer
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Re: RTX 2080 Ti XC GAMING backplate staining? 2019/07/30 11:38:32 (permalink)
That is completely normal.

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Sajin
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Re: RTX 2080 Ti XC GAMING backplate staining? 2019/07/30 11:39:07 (permalink)
This is normal for evga cards.
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Tech_RayH
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Re: RTX 2080 Ti XC GAMING backplate staining? 2019/07/30 11:45:45 (permalink) ☼ Best Answerby Krusher_r 2019/07/30 12:03:22
What you are seeing and reporting is not out of the ordinary for the card. Both the high temperatures and the staining you are seeing are related.
the backplate should be one of the hottest sections of the card. Unlike some competitors, our backplates are not only an aesthetic piece, but are an active part of the cooling system.
Thermal pads on the back of the PCB send heat into the metal of the backplate, causing it to both heat up and help dissipate the heat.
The staining (which should come out with some additional alcohol; a liberal use is fine) is a byproduct of the pads being close to the surface of the card (rather than buried under the cooler). As the pads heat and cool, some non-conductive grease may leech out. Once leeched, and cleaned, it is unlikely to continue doing that.
As long as the card GPU temperatures are in spec, below 85C, then your card should be working as expected. As you can imagine, we recommend being careful about touching the card after gaming as the surface temperature may be (intentionally) quite high. Please reach out if you have any more concerns, and happy gaming!

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Krusher_r
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Re: RTX 2080 Ti XC GAMING backplate staining? 2019/07/30 12:03:12 (permalink)
What you're all saying then is "it's just cosmetic; don't worry about that smell that as it will go away with use".  :)  The smell changed a little over time.
 
Although I don't expect to see/smell more of this with the side fan replaced because it will add cooling; I will try a bit harder to remove the staining next time I open the PC.
 
Thanks!

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Tech_RayH
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Re: RTX 2080 Ti XC GAMING backplate staining? 2019/07/30 14:30:04 (permalink)
The smell, I honestly, had not considered much. Does it smell burnt? Occasionally dust bunnies can get pulled into a card like this and start to give off an odd burning smell, but beyond that, I cannot come up with anything that should smell. Some smell when the card is new is common as the new components are heating up for the first time and some coatings may be burning away.
The smell side may not be related to the pads. If the smell is oily, then it is likely the pads and that should go away when the built up grease is cleaned off

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Krusher_r
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Re: RTX 2080 Ti XC GAMING backplate staining? 2019/07/30 15:29:27 (permalink)
It's probably the pads as you say; not a burning parts smell that I would likely be able to pick up.  (Had a few things burn out on me; we all know this smell).
 
The thermal grease might be vaporizing a bit and coming out a nearby screw hole (path of least resistance) as you're also thinking.
I'll try SOTR (Shadow of the Tomb Raider) again tonight and with the side fan see what happens.

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Krusher_r
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Re: RTX 2080 Ti XC GAMING backplate staining? 2019/07/30 22:59:38 (permalink)
Tried it again tonight (with the side fan) and the odd scent seems to be not as bad.  (I'll run GPU-Z next time to see how high the numbers get regarding power, temp, etc.)
 
I did have one odd BSOD "IRQL not less or equal" but unless that happens again I'll put it into the 'today is my turn for the BSOD' bin.  :)

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Krusher_r
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Re: RTX 2080 Ti XC GAMING backplate staining? 2019/07/31 13:21:31 (permalink)
Ok; this is my "final post" on this topic unless something else changes drastically.  An FYI and one caution.
 
I ran SOTTR (it has two Ts) for an hour with GPU-Z on this PC with the side fan and peak: temp was 77°C, 70% fan (both), 93% load, 266.1W, 102.3% TDP.  Cap reason was typically power and sometimes voltage+power.  So it's not overheating IMO (with the side fan at least) and that thermal grease just needs to boil away a bit as discussed above.
 
I also read some instructions on how to diagnose which driver caused the "IRQL not less or equal" BSOD although under stress I know it's probably a one-off crash of the GPU driver.  And NVIDIA makes that software, not eVGA.  :)
 
The process is to run the driver verifier built in Win 10; i.e. "verifier.exe /standard /all".  However I did this and my computer went into a BSOD boot loop.  Boot, crash, boot, crash, boot well you get the idea.  It took a bit of troubleshooting (almost an hour) to get my system working again; so I would be cautious about running this feature.  I'm running the latest driver hotfix x.68 and if it is driver related then it should be fixed later.  First time I've seen this, or it was a very long time ago...

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