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RMA - Three business days

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Nikolay_kms
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2021/01/15 10:04:32 (permalink)
Evga received my return by RMA on 01.12.2021 EVGA GeForce RTX 2080 FTW3 ULTRA, earlier the support service informed me that within 3 days, a replacement of my video card will be sent.
RMA Number: 5411201130488034

 
#1

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    davevt31
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    Re: RMA - Three business days 2021/01/15 10:44:09 (permalink)
    Day of receipt usually doesn't count, as it's still in the mail room and hasn't made it to the support side yet.


     
       
     
    #2
    EVGATech_PeterN
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    Re: RMA - Three business days 2021/01/16 16:55:26 (permalink)
    Hi Nikolay_kms,
     
    We are sorry about the issue.  I checked the RMA status, it was not yet scanned in for processing yet.  I have sent a reply to your support ticket.  Once it does get scanned in, it may take up to 3-5 business days to process the RMA.
     
    Regards,
    EVGA

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    #3
    Nikolay_kms
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    Re: RMA - Three business days 2021/01/16 19:22:44 (permalink)
    EVGATech_PeterN
    Hi Nikolay_kms,
     
    We are sorry about the issue.  I checked the RMA status, it was not yet scanned in for processing yet.  I have sent a reply to your support ticket.  Once it does get scanned in, it may take up to 3-5 business days to process the RMA.
     
    Regards,
    EVGA


    Please speed up the process, there is no card for two months ... 
    You can find out which card will be exchanged by RMA? 
    #4
    EVGATech_PeterN
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    Re: RMA - Three business days 2021/01/16 20:48:41 (permalink)
    Hi Nikolay_kms,
     
    It would be best to contact EVGA Customer Service by phone on Monday 1/18/21. Since right now, it does not appear to be received yet.  There could be an issue with the Serial number.  As long as the RMA number is on the box, it should process normally.
     
    https://www.evga.com/about/contactus/
     
    Regards,
    EVGA

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    #5
    Nikolay_kms
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    Re: RMA - Three business days 2021/01/18 16:22:15 (permalink)
    Waiting 7 days ... Evga doesn't answer ...
    #6
    the_Scarlet_one
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    Re: RMA - Three business days 2021/01/18 17:33:45 (permalink)
    Nikolay_kms
    Waiting 7 days ... Evga doesn't answer ...


    Business days. Weekends do not count, and post holidays delays has RMA window around 3-5 business days, so you should hear something soon hopefully.


    TSgt Matthew Schwartz  SrA Bryan Bell A1C Matthew Seidler SSgt Joseph Fankhauser
    #7
    usbarlow@hotmail.com
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    Re: RMA - Three business days 2021/02/12 10:27:08 (permalink)
    I always keep a back up older card to keep things moving.
    #8
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