thiagozf
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Hello! I have a very strange problem happening with a newly built PC that is driving me crazy. On cold boots (after ~30 minutes turned off), the PC boots "fine" but I get no video output to my monitor. However, if I shutdown and boot again, everything works perfectly and I get video output. Note that I have to shutdown, a simple reset doesn't work either. From there, I can restart, power off/on and it's going to work everytime. On cold boots, I can hear the Windows sound and it shows up in the local network, that's how I know it is "working". I can't even see the BOOT/POST screen when it happens. UPDATES: - If I switch off the PSU, press the power button to discharge (the leds and fans turn on briefly) and then switch the PSU on, it works everytime!
- If I stop using the PC and it goes to sleeps for 15+ minutes, the same problem happens: no video output and I have to restart it manually. It may not be related to booting.
Has anyone seen this happen before? Any guesses to what might be happening? Things that I've tried so far: - Another monitor and cable (originally using DisplayPort, tried HDMI with no success);
- Update BIOS to latest version;
- Update GPU drivers;
- Check GPU firmware (seems to be the latest version);
- Disable fast boot;
- Turn "power on PICe" on/off;
Things I'm going to do next (I'd have to ask a friend): - Replace GPU and see if it works with another one;
- Replace PSU;
This is my setup: - Motherboard: ASRock B450M Steel Legend
- CPU: AMD Ryzen 5 3600
- GPU: EVGA NVIDIA GeForce GTX 1650 Super XC Black Gaming, 4GB
- PSU: EVGA 500W 80 Plus White
- RAM: Corsair Vengeance LPX, 16GB (2x8GB), 3000MHz, DDR4
- Case: Galax Nebulosa
- Cooler: Husky Hurricane
- SSD: XPG Gammix S41 M.2 PICe
- OS: Windows 10 Pro 64-bit
post edited by thiagozf - 2021/06/22 06:36:30
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jschu99
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Re: No signal on cold boot GTX 1650 SUPER
2021/06/01 14:53:49
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Symptoms sound like its the psu
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Drewzi
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Re: No signal on cold boot GTX 1650 SUPER
2021/06/01 15:03:46
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That's an extremely odd problem sounds like the psu, but also sounds like weird some driver related issue. If I was you I'm backing my drives up and factory resetting before troubleshooting hardware. Had an issue where I wasn't receiving signal on a new omen panel and took everything apart multiple times, checked connectors, changed up some cheaper components and nothing... Factory reset when I was at my wits end and everything fell into place from there.
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thiagozf
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Re: No signal on cold boot GTX 1650 SUPER
2021/06/01 15:14:50
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Hey, thanks for your reply. I don't think it is a driver related issue because I can't see the BIOS/POST screen when it happens. I've tried to uninstall and install all drivers. I've also cleared CMOS. No luck.
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thiagozf
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Re: No signal on cold boot GTX 1650 SUPER
2021/06/01 15:41:57
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Thank you for your help. I also think it can be the PSU. Sadly I don't have another one to test. However, when it is working (eg. I just turned the PC off), I can remove the power cord, press the power button a few times to eliminate residual power and put the cord on again, and it works fine. It is very odd.
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Drewzi
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Re: No signal on cold boot GTX 1650 SUPER
2021/06/01 15:45:03
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Well hopefully it is the psu, It'll be the cheapest potential component to fix if it is. Good luck man.
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Beanard
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Re: No signal on cold boot GTX 1650 SUPER
2021/06/05 01:06:21
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Do you have an extra full PCIe slot on your motherboard to test the GPU?
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bossmanbossman
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Re: No signal on cold boot GTX 1650 SUPER
2021/06/07 21:40:28
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replace your power supply
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Davabled
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Re: No signal on cold boot GTX 1650 SUPER
2021/06/08 15:32:45
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I'll second Beanard's suggestion of trying your video card in a different PCIe slot as the next troubleshooting step.
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dryicedearth
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Re: No signal on cold boot GTX 1650 SUPER
2021/06/08 15:57:55
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try reseating your ram. if not go to a local guy to see if they can fix it imo
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th3cl3ric
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Re: No signal on cold boot GTX 1650 SUPER
2021/06/08 17:40:12
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As many said before, the most probable is a PSU issue, just replace it, the RAM . . . did you try with just one stick?.
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lowd01
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Re: No signal on cold boot GTX 1650 SUPER
2021/06/10 14:39:47
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Hi. Im having exactly the same issue on any boot after 15 minutes or more from last shutdown on a newbuilt . This is my setup: - Motherboard: Asus B550m PLUS Tuf Gaming dual M.2 Wifi
- CPU: AMD Ryzen 5 3600
- GPU: EVGA NVIDIA GeForce GTX 1650 Super XC Black Gaming, 4GB
- PSU: EVGA 600W 80 Plus White W2
- RAM: Kingston Fury RGB, 16GB (2x8GB), 3200MHz, DDR4
- Case: Cooler Master H500 ARGB
- Cooler: Cooler Master Hyper 212 led
- SSD: Kingston A400 M.2
- HDD: 1Tb Sata3 Seagate Barracuda
- OS: Windows 10 Pro 64-bit
- Monitor: LG gl600f 144mhz
Let me know if you are able to find any solution . I will do the same as soon as i can solve it. So far, i tried Clearing CMOS, Reseating GPU on slot and Boot with only one RAM with no success. Mobo is running on BIOS 1202 (10/22/2020)
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Gunsession
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Re: No signal on cold boot GTX 1650 SUPER
2021/06/10 20:27:41
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Video output is bad, try as much io as you can.
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thiagozf
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Re: No signal on cold boot GTX 1650 SUPER
2021/06/22 06:10:15
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thiagozf
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Re: No signal on cold boot GTX 1650 SUPER
2021/06/22 06:18:59
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Hey, no fix so far. Did you have any luck? Two things I've noticed, tho: - If I switch off the PSU, press the power button to discharge (the leds and fans turn on briefly) and then switch the PSU on, it works everytime!
- If I was using the PC and it sleeps for 15+ minutes, the same problem happens: no video output and I have to restart the PC. It may not be related to booting.
Your setup is identical to mine, so I'm guessing it is some kind of compatibility issue between video card and the motherboard.
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thiagozf
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Re: No signal on cold boot GTX 1650 SUPER
2021/06/22 06:27:58
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Yes, I've tried just one RAM stick, no luck. I don't think it is RAM related because the PC does boot. Even when the video problem happens I can hear the Windows sound and the PC connects to the local network.
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HeavyHemi
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Re: No signal on cold boot GTX 1650 SUPER
2021/06/22 09:38:02
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thiagozf
Yes, I've tried just one RAM stick, no luck. I don't think it is RAM related because the PC does boot. Even when the video problem happens I can hear the Windows sound and the PC connects to the local network.
This means that you're not having a power issue, you're having a display issue. What happens if you unplug and plug the display back in when you have no display at boot?
EVGA X99 FTWK / i7 6850K @ 4.5ghz / RTX 3080Ti FTW Ultra / 32GB Corsair LPX 3600mhz / Samsung 850Pro 256GB / Be Quiet BN516 Straight Power 12-1000w 80 Plus Platinum / Window 10 Pro
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thiagozf
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Re: No signal on cold boot GTX 1650 SUPER
2021/06/22 09:46:28
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Hey, appreciate your help. Yes, I do believe it is some kind of display/graphics issue. Still no signal when I unplug and plug again. I've also tried to unplug HDMI and plug DisplayPort, also doesn't work. It seems like the video card doesn't wake up, happens on cold boot and when it goes to sleep mode for a long time (15+ minutes). I also don't think it is related to Windows, since I can't see the BIOS/boot screen when it happens.
post edited by thiagozf - 2021/06/22 09:47:53
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HeavyHemi
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Re: No signal on cold boot GTX 1650 SUPER
2021/06/22 10:46:10
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thiagozf
Hey, appreciate your help. Yes, I do believe it is some kind of display/graphics issue. Still no signal when I unplug and plug again. I've also tried to unplug HDMI and plug DisplayPort, also doesn't work. It seems like the video card doesn't wake up, happens on cold boot and when it goes to sleep mode for a long time (15+ minutes). I also don't think it is related to Windows, since I can't see the BIOS/boot screen when it happens.
Not likely, but a bad CMOS battery could cause weird boot issues. Do you have access to any other PCIe video card?
EVGA X99 FTWK / i7 6850K @ 4.5ghz / RTX 3080Ti FTW Ultra / 32GB Corsair LPX 3600mhz / Samsung 850Pro 256GB / Be Quiet BN516 Straight Power 12-1000w 80 Plus Platinum / Window 10 Pro
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thiagozf
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Re: No signal on cold boot GTX 1650 SUPER
2021/06/22 10:58:36
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Sadly, I don't have another one.
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Carlos22mf
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Re: No signal on cold boot GTX 1650 SUPER
2021/08/08 05:22:13
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I have the exact same problem, did you find any solution?
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christinang1122
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Re: No signal on cold boot GTX 1650 SUPER
2021/08/08 08:08:09
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Have you tried reinstalling the gpu and os?
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thiagozf
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Re: No signal on cold boot GTX 1650 SUPER
2021/08/09 06:27:14
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christinang1122
Have you tried reinstalling the gpu and os?
Sadly, no solution so far. I'm just living with it. If I discharge the capacitors (turn off PSU and hold the power button for a 3-5 seconds) before turning on the PC, it works fine. It is probably some malfunction between MOBO/PSU.
post edited by thiagozf - 2021/08/09 06:30:07
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thiagozf
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Re: No signal on cold boot GTX 1650 SUPER
2021/08/09 06:29:45
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christinang1122
Have you tried reinstalling the gpu and os?
Yes, tried both with no success. Don't think it is related to the OS tho, since I can't even see the boot/BIOS screen when it happens.
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Carlos22mf
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Re: No signal on cold boot GTX 1650 SUPER
2021/08/09 06:35:26
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discharge the capacitors really worked, I think it's a problem with this GPU model  ... but doing this often doesn't cause problems ?
post edited by Carlos22mf - 2021/08/09 06:41:24
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thiagozf
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Re: No signal on cold boot GTX 1650 SUPER
2021/08/09 07:13:34
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Carlos22mf
discharge the capacitors really worked, I think it's a problem with this GPU model ... but doing this often doesn't cause problems ?
Yes, I'm also thinking it is either the GPU or the MOBO/GPU combination. About discharging, it shouldn't cause any harm.
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mobpi
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Re: No signal on cold boot GTX 1650 SUPER
2021/08/11 09:55:27
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I’ve had this issue 2 times already. If your gpu has leds and they aren’t lighting up when you turn your computer on but the fan is running your gpu is dead. Waiting on my 2nd rma for the same graphics card that I rmad 5 months ago. RMA your gpu
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Jsoz3080ti
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Re: No signal on cold boot GTX 1650 SUPER
2021/08/12 07:50:20
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Hi, This is John A member from evga. If your having this problem i would suggest booting your bios after doing a restart. NOT A SHUTDOWN :3 so u dont get this problem
-Reset your bios to default(if your encountering red leds on gpu above 2x8 psu connectors) idk if your card has 3 connectors 1 or 2 as im not reasearching that as i dont care :3
If that does not fix the solution try these(reset bios to its original state first as this allows you not to break any hardware as even us people that do it 1000 times can mess up and make a no no)
-re slotting ram sticks
-re slotting video card
-re slotting power connectors
-ive heard cpus coming lose can cause this aswell
-check connectors on psu if a module psu
Please Pm me if you need more help please remember im not a technician and that i would refer to evga's customer service and see what they want firstly.
heres my fourm thread to the same problem i encountered or see if it helps.
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thiagozf
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Re: No signal on cold boot GTX 1650 SUPER
2021/09/01 11:39:45
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Jsoz3080ti
Hi, This is John A member from evga. If your having this problem i would suggest booting your bios after doing a restart. NOT A SHUTDOWN :3 so u dont get this problem
-Reset your bios to default(if your encountering red leds on gpu above 2x8 psu connectors) idk if your card has 3 connectors 1 or 2 as im not reasearching that as i dont care :3
If that does not fix the solution try these(reset bios to its original state first as this allows you not to break any hardware as even us people that do it 1000 times can mess up and make a no no)
-re slotting ram sticks
-re slotting video card
-re slotting power connectors
-ive heard cpus coming lose can cause this aswell
-check connectors on psu if a module psu
Please Pm me if you need more help please remember im not a technician and that i would refer to evga's customer service and see what they want firstly.
heres my fourm thread to the same problem i encountered or see if it helps.
Thank you for your reply. Sorry, but I don't undestand what you mean with "booting your bios after doing a restart not a shutdown". I've already tried to reset BIOS (CLEAR CMOS) and re-slot every component. No luck. Problem is probably not related to other parts, since the PC always boots correctly (I hear Windows boot sound, PC shows in local network, etc) -- it just has this annoying video/display issue on cold boots.
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thiagozf
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Re: No signal on cold boot GTX 1650 SUPER
2021/09/01 11:46:08
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mobpi
I’ve had this issue 2 times already. If your gpu has leds and they aren’t lighting up when you turn your computer on but the fan is running your gpu is dead. Waiting on my 2nd rma for the same graphics card that I rmad 5 months ago. RMA your gpu
This GPU doesn't have leds :( I'm in a ****ty spot right now, because if I RMA they'll just say it is working -- and it is, problem only happens on cold boots -- and MOBO or PSU is the faulty part.
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