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Never Received Email About Step-Up

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gahelm
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2016/06/24 11:56:51 (permalink)
I keep seeing posts from people that received an email stating that they were registered in the step-up queue.  I never received anything from EVGA, however when I look at the details page of my products it says I am in the queue and shows a "pending" status on all steps.  Should I be worried?
post edited by gahelm - 2016/06/24 11:59:21
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    the_Scarlet_one
    formerly Scarlet-tech
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    Re: Never Received Email About Step-Up 2016/06/24 11:59:10 (permalink)
    When did you start your step-up?  


    TSgt Matthew Schwartz  SrA Bryan Bell A1C Matthew Seidler SSgt Joseph Fankhauser
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    gahelm
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    Re: Never Received Email About Step-Up 2016/06/24 12:02:07 (permalink)
    Honestly can't recall, but within a day or two of the 1080's being available for step-up.  (It doesn't show the start date on my product page) 
    #3
    the_Scarlet_one
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    Re: Never Received Email About Step-Up 2016/06/24 12:05:51 (permalink)
    You could contact support at 
    • Toll Free: +1.888.881.EVGA (3842) USA 
    • Germany: +49 (0) 8918-904911
    • United Kingdom: (+44) 01788-247-298
    and speak with them and see what they say.  It may just be that you are lower on the list or the card you ordered hasn't come in just yet.


    TSgt Matthew Schwartz  SrA Bryan Bell A1C Matthew Seidler SSgt Joseph Fankhauser
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    gahelm
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    Re: Never Received Email About Step-Up 2016/06/24 12:06:01 (permalink)
    OK - Got it!  Thanks!
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    misaligned
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    Re: Never Received Email About Step-Up 2016/06/24 18:08:34 (permalink)
    I signed-up for Step-Up yesterday and also did not receive an e-mail. I received other e-mails about registering my product but not one specific to Step-Up registration. However, when I view product details for my card I do have a Step-Up ID and it shows me as In Queue. 
    #6
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