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Led problem on EVGA GTX 980 Hydro copper

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Darkneed
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2015/10/01 01:22:19 (permalink)
Hello everyone !

I come to you because I have a problem I just bought and installed my new GTX980 Hydro Copper and turning the PC for the first time led the surprise of the card that lights the EVGA logo does not light

I disconnect the cables checked several times no problem with my diet the card is plugged into the PCI slot

Do you have an idea ? Thank you
 

#1

12 Replies Related Threads

    toyking22
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    Re: Led problem on EVGA GTX 980 Hydro copper 2015/10/01 02:44:34 (permalink)
    um have you tried to play with the settings in nvidia's geforce experience? 

    if not they might be dead

    Cpu= I7-9700k
    Cpu cooler= Nzxt Kraken x62
    GPU= Evga Hybrid 2080 ti
    Motherboard= Asus Prime Z390 a (dont recommend)
    Ram=G.SKILL TridentZ RGB Series 16GB
    Ssd/Hdd Samsung 970 pro 2T / Intel 660 1t
    Monitor= Gigabyte M28U 144Hz 28" 4K
    Power Supply= EVGA SuperNOVA 850 PQ 
    #2
    Darkneed
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    Re: Led problem on EVGA GTX 980 Hydro copper 2015/10/01 03:01:17 (permalink)
    Thank you for your answer

    I did not think of her but I actually just tested and still does not work
    #3
    the_Scarlet_one
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    Re: Led problem on EVGA GTX 980 Hydro copper 2015/10/01 03:12:19 (permalink)
    The LED may be disconnected under the waterblock.  I know it is a pain to break everything down, but you may need to.  See if you can look under the waterblock and see the wire, to make sure it is connected to the header.  
     
    This is the 980 Hydrocopper, not the 980ti version, but they will be nearly the same for this purpose.  The connector is located at the bottom right of the block right next to the fill ports.  You may be able to see it without removing the blocks.
     

    #4
    Darkneed
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    Re: Led problem on EVGA GTX 980 Hydro copper 2015/10/01 06:45:01 (permalink)
     
    Yes I thought about it but if I disconnect my card I'll lose Warranty
    Would not it be better to refer the EVGA card for an exchange against a new one?
    #5
    bcavnaugh
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    Re: Led problem on EVGA GTX 980 Hydro copper 2015/10/01 07:03:32 (permalink)
    From Post: http://forums.evga.com/FindPost/2028614 
    Give EVGA LED Controller 1.2.1 Version v1.2.1 I use it on mine.

    Associate Code: 9E88QK5L7811G3H


     
    #6
    the_Scarlet_one
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    Re: Led problem on EVGA GTX 980 Hydro copper 2015/10/01 07:18:43 (permalink)
    Darkneed
     
    Yes I thought about it but if I disconnect my card I'll lose Warranty
    Would not it be better to refer the EVGA card for an exchange against a new one?


    You can remove the cooler without hurting warranty at all. If it is simply a disconnected wire, you may save yourself a ton of time and a RMA. If it isn't disconnecteddisconnected, which you should possibly be able to see without removing the cooler, then you may need to RMA if the controller mentioned by bcavnaugh doesn't work.

    It is 100% better to inspect that wire, which could take a few moments, compared to 2 weeks of waiting it wasn't connected properly.
    #7
    Darkneed
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    Re: Led problem on EVGA GTX 980 Hydro copper 2015/10/01 12:33:09 (permalink)
    Thank you Bcavnaugh  for the utility but its still not working

    Its actually would be better to disassemble the block but I'm afraid to make a stupidity on my card and the label of the waterblock warranty is listed on the ...

    My request would still be admissible for an RMA return?
    I am not in a hurry

    Thank you
    #8
    deathlokke
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    Re: Led problem on EVGA GTX 980 Hydro copper 2015/10/01 12:53:13 (permalink)
    It should be covered under warranty. Either call or e-mail EVGA and they should be able to help you. 
    #9
    the_Scarlet_one
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    Re: Led problem on EVGA GTX 980 Hydro copper 2015/10/01 13:34:20 (permalink)
    You can absolutely warranty that. Just register your cards and suit an RMA ticket. You may have to contact EVGA to get a ticket number.
    #10
    Darkneed
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    Re: Led problem on EVGA GTX 980 Hydro copper 2015/10/01 15:20:13 (permalink)
    Ok thank you guys I'm going to do with them and I'll have you back on the thing
    #11
    XrayMan
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    Re: Led problem on EVGA GTX 980 Hydro copper 2015/10/02 21:46:54 (permalink)
    If the cooler were to be taken off to inspect the wire, it would be ok as long as it is put back on correctly if sending in for warranty. Although it looks like you are already doing an RMA. Just wanted to give a little info anyway.    

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    #12
    Darkneed
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    Re: Led problem on EVGA GTX 980 Hydro copper 2015/10/24 03:49:52 (permalink)
    Hi !

    I just give you news I received my new GTX980 Hydro Copper card it works wonderfully and LED lights !!!
    As for the other card she seemed to have a problem in addition to the LED from EVGA
    Voila soon to thank you for help


     
     
    #13
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