RKR21566
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Hi, yesterday i was playing League of Legends (my 3090 only at 30% usage). Suddenly my monitor goes sleep. I've tried to restart my PC and.....  Red LED in the middle power connector..... No way to boot my PC again.... I'm hopeless because it's my only VGA and I can't even run my PC (I have no integrated VGA). I've just tried to call EVGA support with no answer... Let's try with a support ticket....  [20/01/2021 00:40] - 3090 deads [20/01/2021 01:50] - New ticket opened to EVGA [22/01/2021 11:30] - Finally I get the phone line to EVGA EU [22/01/2021 11:40] - Ticket has been approved [22/01/2021 11:50] - Opened a RMA request [25/01/2021 15:20] - RMA request accepted [26/01/2021 18:10] - VGA shipped to EVGA Germany [28/01/2021 14:15] - VGA delivered to EVGA Germany [01/02/2021 20:00] - New VGA shipped by EVGA Germany [03/02/2021 13:30] - New VGA delivered
post edited by RKR21566 - 2021/02/03 06:46:11
EKWB Dual Custom Loop - AMD Ryzen 9 3950X @4.4Ghz - Asus X570 Crosshair VIII Formula - G.Skill TridentZ Neo 64Gb @3.6Ghz - Samsung 970 Pro M.2 512Gb - Samsung 970 EVO Plus M.2 2Tb - Samsung 860 QVO 2Tb - EVGA RTX 3090 FTW3 Ultra - Creative Sound Blaster X7 LE - Creative E-MU XM7 - Thermaltake The Tower 900 - Corsair AX1600i - Corsair Glaive RGB Pro - Corsair Polaris - Corsair K95 - AORUS FV43U 4K @144hz- Oculus Rift S - Sennheiser HDV 820 - Sennheiser HD800S/HD25 Amperior
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ComicBookAssassin
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Re: Is my EVGA RTX 3090 FTW3 Ultra dead?
2021/01/20 04:11:36
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No it’s gone to the place in the sky, try disconnecting it remove the card for an hour and retry but Red light of death normally means that mate
Motherboard- Asrock 570x Phantom Gaming, Ram- Corsair Vengeance 2X 16Gb @3400Mhz, Cpu- AMD Ryzen 3600x, Power Supply- Evga 850 Platinum, Graphics Card- Evga 3090 FTW3 Ultra V2 Black Lips, WinOS- Samsung M.2 250, Game Storage- Corsair 1TB 4.0 NVME, Additional storage- X3 250GB Samsung SSD’s, Cooling- Noctua D15 Twin Tower, Case- Lian Li Lancool2 with Mesh Kit
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RKR21566
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Re: Is my EVGA RTX 3090 FTW3 Ultra dead?
2021/01/20 04:15:11
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ComicBookAssassin
No it’s gone to the place in the sky, try disconnecting it remove the card for an hour and retry but Red light of death normally means that mate
already done, Disconnected the whole night... Tried to swap PCIex Power Connector.... No way... totally dead!
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ComicBookAssassin
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Re: Is my EVGA RTX 3090 FTW3 Ultra dead?
2021/01/20 04:31:21
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RKR21566
ComicBookAssassin
No it’s gone to the place in the sky, try disconnecting it remove the card for an hour and retry but Red light of death normally means that mate
already done,
Disconnected the whole night... Tried to swap PCIex Power Connector.... No way... totally dead!
shouldn‘t be a problem with that power supply, how long you had it was it overclocked? My first one died that wasn’t overclocked just BSOD (Black Screen Of Death) this one still on y Evga 850 platinum is now overclocked, managed to get a black lip version and its doing it. RMA that sucker now don’t wait Samurai! 😂
Motherboard- Asrock 570x Phantom Gaming, Ram- Corsair Vengeance 2X 16Gb @3400Mhz, Cpu- AMD Ryzen 3600x, Power Supply- Evga 850 Platinum, Graphics Card- Evga 3090 FTW3 Ultra V2 Black Lips, WinOS- Samsung M.2 250, Game Storage- Corsair 1TB 4.0 NVME, Additional storage- X3 250GB Samsung SSD’s, Cooling- Noctua D15 Twin Tower, Case- Lian Li Lancool2 with Mesh Kit
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Dabadger84
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Re: Is my EVGA RTX 3090 FTW3 Ultra dead?
2021/01/20 04:37:31
(permalink)
Yeah it's deadski. You should be able to get ahold of CS via phone during regular business hours (9A-5P Pacific time), right now they won't pick up.
If you haven't already, register the card, then you can start the RMA process online. If you speak to Customer Service & let them know you've encountered the red light of death, they should get you setup with an RMA pretty quickly. I highly recommend signing up for Advanced RMA if you're okay with putting down the money required - it makes it so that they will cross ship you a replacement card right away, instead of you having to wait for them to receive your card to ship out a new one. They also ship a return label for your broken card with the new one, at least they did last time I used Advanced RMA for something.
Good luck, hopefully you next card has no issues.
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RickJamesBish
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Re: Is my EVGA RTX 3090 FTW3 Ultra dead?
2021/01/20 04:40:45
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RKR21566
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Re: Is my EVGA RTX 3090 FTW3 Ultra dead?
2021/01/20 05:08:06
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ComicBookAssassin
shouldn‘t be a problem with that power supply, how long you had it was it overclocked? My first one died that wasn’t overclocked just BSOD (Black Screen Of Death) this one still on y Evga 850 platinum is now overclocked, managed to get a black lip version and its doing it. RMA that sucker now don’t wait Samurai! 😂
No OC, I flashed the 500W BIOS on the OC BIOS, but never "used", the VGA always runned at stock OC frequency (1800). Dabadger84
Yeah it's deadski. You should be able to get ahold of CS via phone during regular business hours (9A-5P Pacific time), right now they won't pick up.
If you haven't already, register the card, then you can start the RMA process online. If you speak to Customer Service & let them know you've encountered the red light of death, they should get you setup with an RMA pretty quickly. I highly recommend signing up for Advanced RMA if you're okay with putting down the money required - it makes it so that they will cross ship you a replacement card right away, instead of you having to wait for them to receive your card to ship out a new one. They also ship a return label for your broken card with the new one, at least they did last time I used Advanced RMA for something.
Good luck, hopefully you next card has no issues.
mmmm glad to know that! How much is the cost for an Advanced RMA with a 3090? Is there any change to get a black lips one?  RickJamesBish
That sucks. How long have you had it?
Be sure to go add your info to the poll
Ordered the 26/11/2020 from Amazon italy and delivered 5/12/2020 sooo.... less than 2 months...
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ComicBookAssassin
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Re: Is my EVGA RTX 3090 FTW3 Ultra dead?
2021/01/20 05:22:35
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RKR21566
ComicBookAssassin
shouldn‘t be a problem with that power supply, how long you had it was it overclocked? My first one died that wasn’t overclocked just BSOD (Black Screen Of Death) this one still on y Evga 850 platinum is now overclocked, managed to get a black lip version and its doing it. RMA that sucker now don’t wait Samurai! 😂
No OC, I flashed the 500W BIOS on the OC BIOS, but never "used", the VGA always runned at stock OC frequency (1800).
Dabadger84
Yeah it's deadski. You should be able to get ahold of CS via phone during regular business hours (9A-5P Pacific time), right now they won't pick up.
If you haven't already, register the card, then you can start the RMA process online. If you speak to Customer Service & let them know you've encountered the red light of death, they should get you setup with an RMA pretty quickly. I highly recommend signing up for Advanced RMA if you're okay with putting down the money required - it makes it so that they will cross ship you a replacement card right away, instead of you having to wait for them to receive your card to ship out a new one. They also ship a return label for your broken card with the new one, at least they did last time I used Advanced RMA for something.
Good luck, hopefully you next card has no issues.
mmmm glad to know that! How much is the cost for an Advanced RMA with a 3090? Is there any change to get a black lips one?
RickJamesBish
That sucks. How long have you had it?
Be sure to go add your info to the poll
Ordered the 26/11/2020 from Amazon italy and delivered 5/12/2020 sooo.... less than 2 months...
You guys and this 500wat bios lol, that lasted a while my red lip one lasted 4days after 30hours of gameplay the black lip one is on about 70 to 80 hours, oh if they have stock defo go back through Amazon I got my black lip one on jan 4th so I would say a good chance. PS Black lip one was from Scan UK where I bou the original from
Motherboard- Asrock 570x Phantom Gaming, Ram- Corsair Vengeance 2X 16Gb @3400Mhz, Cpu- AMD Ryzen 3600x, Power Supply- Evga 850 Platinum, Graphics Card- Evga 3090 FTW3 Ultra V2 Black Lips, WinOS- Samsung M.2 250, Game Storage- Corsair 1TB 4.0 NVME, Additional storage- X3 250GB Samsung SSD’s, Cooling- Noctua D15 Twin Tower, Case- Lian Li Lancool2 with Mesh Kit
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Saltgrass
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Re: Is my EVGA RTX 3090 FTW3 Ultra dead?
2021/01/20 05:46:30
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I suppose it would not hurt to try turning the power supply off to remove power from the PCIe bus. Maybe something there would reset and help the system. Maybe you already did that when you removed and reinstalled the card.
******************** W11 x64 Asus Maximus Hero XIII Intel i9 11900K EVGA RTX 3090 FTW Ultra 32 GB G.Skill 4000.
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RKR21566
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Re: Is my EVGA RTX 3090 FTW3 Ultra dead?
2021/01/20 06:06:01
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ComicBookAssassin
You guys and this 500wat bios lol, that lasted a while my red lip one lasted 4days after 30hours of gameplay the black lip one is on about 70 to 80 hours, oh if they have stock defo go back through Amazon I got my black lip one on jan 4th so I would say a good chance. PS Black lip one was from Scan UK where I bou the original from
No stock everywhere. I'm in time to get a full refund by Amazon Italy (until 31/01/2021). I don't need money back but a full workly VGA (especially these days with everything out of stock). Moreover, when I bought the 3090 I did 10 years warranty extension on EVGA Website that is linked to my SN Card, so, giving it back to Amazon I will lose that. Saltgrass
I suppose it would not hurt to try turning the power supply off to remove power from the PCIe bus. Maybe something there would reset and help the system. Maybe you already did that when you removed and reinstalled the card.
Already did everything possible with no results...  That Red LED is always shining!
EKWB Dual Custom Loop - AMD Ryzen 9 3950X @4.4Ghz - Asus X570 Crosshair VIII Formula - G.Skill TridentZ Neo 64Gb @3.6Ghz - Samsung 970 Pro M.2 512Gb - Samsung 970 EVO Plus M.2 2Tb - Samsung 860 QVO 2Tb - EVGA RTX 3090 FTW3 Ultra - Creative Sound Blaster X7 LE - Creative E-MU XM7 - Thermaltake The Tower 900 - Corsair AX1600i - Corsair Glaive RGB Pro - Corsair Polaris - Corsair K95 - AORUS FV43U 4K @144hz- Oculus Rift S - Sennheiser HDV 820 - Sennheiser HD800S/HD25 Amperior
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Carmen813
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Re: Is my EVGA RTX 3090 FTW3 Ultra dead?
2021/01/20 06:10:46
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This happened to me, same card. Same game. It was dead, rma it.
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RKR21566
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Re: Is my EVGA RTX 3090 FTW3 Ultra dead?
2021/01/20 06:13:16
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Carmen813
This happened to me, same card. Same game. It was dead, rma it.
3090 have not enough power for League of Legends  How much time did you stay without VGA?
post edited by RKR21566 - 2021/01/20 06:17:58
EKWB Dual Custom Loop - AMD Ryzen 9 3950X @4.4Ghz - Asus X570 Crosshair VIII Formula - G.Skill TridentZ Neo 64Gb @3.6Ghz - Samsung 970 Pro M.2 512Gb - Samsung 970 EVO Plus M.2 2Tb - Samsung 860 QVO 2Tb - EVGA RTX 3090 FTW3 Ultra - Creative Sound Blaster X7 LE - Creative E-MU XM7 - Thermaltake The Tower 900 - Corsair AX1600i - Corsair Glaive RGB Pro - Corsair Polaris - Corsair K95 - AORUS FV43U 4K @144hz- Oculus Rift S - Sennheiser HDV 820 - Sennheiser HD800S/HD25 Amperior
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rygaul44
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Re: Is my EVGA RTX 3090 FTW3 Ultra dead?
2021/01/20 06:35:32
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RKR21566
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Re: Is my EVGA RTX 3090 FTW3 Ultra dead?
2021/01/20 06:51:38
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Second time I tried to call EVGA EU at +49 89 189 049 - 11
20 minutes of international call and no one answer the phone!
I am starting to getting tired.
EKWB Dual Custom Loop - AMD Ryzen 9 3950X @4.4Ghz - Asus X570 Crosshair VIII Formula - G.Skill TridentZ Neo 64Gb @3.6Ghz - Samsung 970 Pro M.2 512Gb - Samsung 970 EVO Plus M.2 2Tb - Samsung 860 QVO 2Tb - EVGA RTX 3090 FTW3 Ultra - Creative Sound Blaster X7 LE - Creative E-MU XM7 - Thermaltake The Tower 900 - Corsair AX1600i - Corsair Glaive RGB Pro - Corsair Polaris - Corsair K95 - AORUS FV43U 4K @144hz- Oculus Rift S - Sennheiser HDV 820 - Sennheiser HD800S/HD25 Amperior
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rygaul44
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Re: Is my EVGA RTX 3090 FTW3 Ultra dead?
2021/01/20 07:00:14
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I'm not sure about international calling but for north America they stopped doing 24 hour support because of covid. They don't open their phone lines for us for another 2 hours if that helps any
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RKR21566
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Re: Is my EVGA RTX 3090 FTW3 Ultra dead?
2021/01/20 07:04:50
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rygaul44
I'm not sure about international calling but for north America they stopped doing 24 hour support because of covid. They don't open their phone lines for us for another 2 hours if that helps any
This is what RMA's page says:
"In urgent cases, we would like to ask you to contact us by telephone on +49 89 189 049 - 11, you can reach us Monday to Friday between 8 a.m. and 6 p.m."
I tried 2 times today...
EKWB Dual Custom Loop - AMD Ryzen 9 3950X @4.4Ghz - Asus X570 Crosshair VIII Formula - G.Skill TridentZ Neo 64Gb @3.6Ghz - Samsung 970 Pro M.2 512Gb - Samsung 970 EVO Plus M.2 2Tb - Samsung 860 QVO 2Tb - EVGA RTX 3090 FTW3 Ultra - Creative Sound Blaster X7 LE - Creative E-MU XM7 - Thermaltake The Tower 900 - Corsair AX1600i - Corsair Glaive RGB Pro - Corsair Polaris - Corsair K95 - AORUS FV43U 4K @144hz- Oculus Rift S - Sennheiser HDV 820 - Sennheiser HD800S/HD25 Amperior
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richardgoncalves
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Re: Is my EVGA RTX 3090 FTW3 Ultra dead?
2021/01/20 07:22:01
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LOL is a 3090 FTW3 killa. GTA V has also been known to kill.
How is this even possible.
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rygaul44
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Re: Is my EVGA RTX 3090 FTW3 Ultra dead?
2021/01/20 07:25:41
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Thats 8 a.m. pst. Thats not for another 30 minutes
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RKR21566
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Re: Is my EVGA RTX 3090 FTW3 Ultra dead?
2021/01/20 07:32:07
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rygaul44
Thats 8 a.m. pst. Thats not for another 30 minutes
It's not a pst time, EVGA EU is located in Germany (+49)
EKWB Dual Custom Loop - AMD Ryzen 9 3950X @4.4Ghz - Asus X570 Crosshair VIII Formula - G.Skill TridentZ Neo 64Gb @3.6Ghz - Samsung 970 Pro M.2 512Gb - Samsung 970 EVO Plus M.2 2Tb - Samsung 860 QVO 2Tb - EVGA RTX 3090 FTW3 Ultra - Creative Sound Blaster X7 LE - Creative E-MU XM7 - Thermaltake The Tower 900 - Corsair AX1600i - Corsair Glaive RGB Pro - Corsair Polaris - Corsair K95 - AORUS FV43U 4K @144hz- Oculus Rift S - Sennheiser HDV 820 - Sennheiser HD800S/HD25 Amperior
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thomasdadams
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Re: Is my EVGA RTX 3090 FTW3 Ultra dead?
2021/01/20 20:06:51
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Two of my 3090ftw3 ultra died from playing league of legends. It’s the only game I play. First card was red lips lasted about two weeks. The RMA card lasted about 3 days and was black lips. I will continue playing league because again it’s the only game I play and really enjoy. Same exact issue you are having with exact same power slot.
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RKR21566
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Re: Is my EVGA RTX 3090 FTW3 Ultra dead?
2021/01/21 00:50:49
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thomasdadams
Two of my 3090ftw3 ultra died from playing league of legends. It’s the only game I play. First card was red lips lasted about two weeks. The RMA card lasted about 3 days and was black lips. I will continue playing league because again it’s the only game I play and really enjoy. Same exact issue you are having with exact same power slot.
This has totally no sense... Best VGA in the world dies when playing a ultra light game....
EKWB Dual Custom Loop - AMD Ryzen 9 3950X @4.4Ghz - Asus X570 Crosshair VIII Formula - G.Skill TridentZ Neo 64Gb @3.6Ghz - Samsung 970 Pro M.2 512Gb - Samsung 970 EVO Plus M.2 2Tb - Samsung 860 QVO 2Tb - EVGA RTX 3090 FTW3 Ultra - Creative Sound Blaster X7 LE - Creative E-MU XM7 - Thermaltake The Tower 900 - Corsair AX1600i - Corsair Glaive RGB Pro - Corsair Polaris - Corsair K95 - AORUS FV43U 4K @144hz- Oculus Rift S - Sennheiser HDV 820 - Sennheiser HD800S/HD25 Amperior
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sunlight0
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Re: Is my EVGA RTX 3090 FTW3 Ultra dead?
2021/01/21 01:33:44
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RKR21566
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Re: Is my EVGA RTX 3090 FTW3 Ultra dead?
2021/01/21 03:10:44
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sunlight0
you can RMA it
I'm trying but to RMA it process needs a Ticket number so I am still waiting an EVGA answer for the ticket I opened 19/01
EKWB Dual Custom Loop - AMD Ryzen 9 3950X @4.4Ghz - Asus X570 Crosshair VIII Formula - G.Skill TridentZ Neo 64Gb @3.6Ghz - Samsung 970 Pro M.2 512Gb - Samsung 970 EVO Plus M.2 2Tb - Samsung 860 QVO 2Tb - EVGA RTX 3090 FTW3 Ultra - Creative Sound Blaster X7 LE - Creative E-MU XM7 - Thermaltake The Tower 900 - Corsair AX1600i - Corsair Glaive RGB Pro - Corsair Polaris - Corsair K95 - AORUS FV43U 4K @144hz- Oculus Rift S - Sennheiser HDV 820 - Sennheiser HD800S/HD25 Amperior
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sunlight0
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Re: Is my EVGA RTX 3090 FTW3 Ultra dead?
2021/01/21 09:54:24
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RKR21566
sunlight0
you can RMA it
I'm trying but to RMA it process needs a Ticket number so I am still waiting an EVGA answer for the ticket I opened 19/01
Yes, you have to wait
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Carmen813
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Re: Is my EVGA RTX 3090 FTW3 Ultra dead?
2021/01/21 12:05:49
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RKR21566
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Re: Is my EVGA RTX 3090 FTW3 Ultra dead?
2021/01/22 02:52:39
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I will keep updated the main post with every step of RMA
EKWB Dual Custom Loop - AMD Ryzen 9 3950X @4.4Ghz - Asus X570 Crosshair VIII Formula - G.Skill TridentZ Neo 64Gb @3.6Ghz - Samsung 970 Pro M.2 512Gb - Samsung 970 EVO Plus M.2 2Tb - Samsung 860 QVO 2Tb - EVGA RTX 3090 FTW3 Ultra - Creative Sound Blaster X7 LE - Creative E-MU XM7 - Thermaltake The Tower 900 - Corsair AX1600i - Corsair Glaive RGB Pro - Corsair Polaris - Corsair K95 - AORUS FV43U 4K @144hz- Oculus Rift S - Sennheiser HDV 820 - Sennheiser HD800S/HD25 Amperior
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krs360
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Re: Is my EVGA RTX 3090 FTW3 Ultra dead?
2021/01/22 15:24:14
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Here goes another one.. people say the sample size for dead cards is low but I don't think I've seen people complain as much about cards dying for no reason from other brands.
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liud21
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Re: Is my EVGA RTX 3090 FTW3 Ultra dead?
2021/01/22 16:01:18
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What's more shocking is, a 12 year old Game killing a EVGA 3090....
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20219348762341
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Re: Is my EVGA RTX 3090 FTW3 Ultra dead?
2021/01/22 16:06:43
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liud21
What's more shocking is, a 12 year old Game killing a EVGA 3090....
What’s shocking is that anyone would believe that 
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liud21
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Re: Is my EVGA RTX 3090 FTW3 Ultra dead?
2021/01/22 16:30:03
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AWK16
liud21
What's more shocking is, a 12 year old Game killing a EVGA 3090....
What’s shocking is that anyone would believe that
Fool me once, shame on me, Fool me twice?
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