EVGA

Hot!Intermittent error: PLEASE POWER DOWN PCIe POWER CABLE(S) FOR THIS GRAPHICS CARD

Page: 12 > Showing page 1 of 2
Author
TheStranjer
New Member
  • Total Posts : 17
  • Reward points : 0
  • Joined: 2017/11/07 19:25:52
  • Status: offline
  • Ribbons : 0
2017/11/07 19:29:37 (permalink)
I have had my GTX 1060 for about a year or a year and a half now. It worked fine until very recently. However, now, there is an 80% chance that when I try to boot, it throws this error: PLEASE POWER DOWN  PCIe POWER CABLE(S) FOR THIS GRAPHICS CARD.
 
If I turn it off, unbutton the case, and fiddle around with the power adapter for a while, it eventually works. If I button it up again and use it for a bit, it's fine again. However, when I shut it down, and try to turn it back on, the error comes back.
 
What could cause this?
#1

54 Replies Related Threads

    demon09
    FTW Member
    • Total Posts : 1006
    • Reward points : 0
    • Joined: 2016/09/16 21:18:42
    • Status: offline
    • Ribbons : 0
    Re: Intermittent error: PLEASE POWER DOWN PCIe POWER CABLE(S) FOR THIS GRAPHICS CARD 2017/11/07 19:35:29 (permalink)
    Faulty power supply? Also Could be losse connectors on the gpu? have you tried different pcie power connectors if your power supply included them? Just some gusses to throw out there
    #2
    TheStranjer
    New Member
    • Total Posts : 17
    • Reward points : 0
    • Joined: 2017/11/07 19:25:52
    • Status: offline
    • Ribbons : 0
    Re: Intermittent error: PLEASE POWER DOWN PCIe POWER CABLE(S) FOR THIS GRAPHICS CARD 2017/11/07 19:42:56 (permalink)
    demon09
    Faulty power supply? Also Could be losse connectors on the gpu? have you tried different pcie power connectors if your power supply included them? Just some gusses to throw out there


    I have tried different PCIe power connectors. Same result.
     
    I'm aware that it's possible that the power supply is faulty, but I can't confirm it.
    post edited by TheStranjer - 2017/11/07 20:02:53
    #3
    TheStranjer
    New Member
    • Total Posts : 17
    • Reward points : 0
    • Joined: 2017/11/07 19:25:52
    • Status: offline
    • Ribbons : 0
    Re: Intermittent error: PLEASE POWER DOWN PCIe POWER CABLE(S) FOR THIS GRAPHICS CARD 2017/11/07 20:01:13 (permalink)
    After removing the graphics card and taking a closer look, I noticed some visible physical damage to the pins.
     

     
    I'm likely going to have to replace the card. However, something else likely caused the damage itself, so I'll have to replace that, too. Do you guys have any ideas on what kind of damage this is, and what might cause it?
    #4
    demon09
    FTW Member
    • Total Posts : 1006
    • Reward points : 0
    • Joined: 2016/09/16 21:18:42
    • Status: offline
    • Ribbons : 0
    Re: Intermittent error: PLEASE POWER DOWN PCIe POWER CABLE(S) FOR THIS GRAPHICS CARD 2017/11/07 20:08:48 (permalink)
    :0 that would do it. Its hard to tell from the pictures is that damage like corrosion? Any liquid coolers? Or is it more of a friend type of damage. it's either something in the power supply or the motherboard to cause damage there
    #5
    TheStranjer
    New Member
    • Total Posts : 17
    • Reward points : 0
    • Joined: 2017/11/07 19:25:52
    • Status: offline
    • Ribbons : 0
    Re: Intermittent error: PLEASE POWER DOWN PCIe POWER CABLE(S) FOR THIS GRAPHICS CARD 2017/11/07 20:29:35 (permalink)
    demon09
    :0 that would do it. Its hard to tell from the pictures is that damage like corrosion? Any liquid coolers? Or is it more of a friend type of damage. it's either something in the power supply or the motherboard to cause damage there
    I showed the actual card to my roommate, who is an electrical engineer. We live in Upstate New York, which regularly has late-night humidities in the mid 80's. We face extreme humidity.
     
    He thinks this is caused by corrosion. Nothing in the system was faulty, but living in a basement where the humidity goes to 80% or higher on a regular basis will FUBAR any electronics that require pins.
     
    Basically, I can't have nice electronics until this gets dealt with, which it won't, since I rent.
    #6
    demon09
    FTW Member
    • Total Posts : 1006
    • Reward points : 0
    • Joined: 2016/09/16 21:18:42
    • Status: offline
    • Ribbons : 0
    Re: Intermittent error: PLEASE POWER DOWN PCIe POWER CABLE(S) FOR THIS GRAPHICS CARD 2017/11/07 20:47:55 (permalink)
    X.X dang dehumidifier might help. Glad I live in a desert I just have to add humidity some times
    #7
    demon09
    FTW Member
    • Total Posts : 1006
    • Reward points : 0
    • Joined: 2016/09/16 21:18:42
    • Status: offline
    • Ribbons : 0
    Re: Intermittent error: PLEASE POWER DOWN PCIe POWER CABLE(S) FOR THIS GRAPHICS CARD 2017/11/07 20:49:14 (permalink)
    You could try cleaning it off with rubbing alcohol but the damage is probably done. EVGA has taken pitty one people before but it's not the normal thing. But it's worth asking to see what support says
    #8
    squall-leonhart
    CLASSIFIED Member
    • Total Posts : 2826
    • Reward points : 0
    • Joined: 2009/07/27 19:57:03
    • Location: Australia
    • Status: offline
    • Ribbons : 18
    Re: Intermittent error: PLEASE POWER DOWN PCIe POWER CABLE(S) FOR THIS GRAPHICS CARD 2017/11/07 20:51:41 (permalink)
    demon09
    X.X dang dehumidifier might help. Glad I live in a desert I just have to add humidity some times

    dry air is just as bad, it leads to high static.

    CPU:Intel Xeon x5690 @ 4.2Ghz, Mainboard:Asus Rampage III Extreme, Memory:48GB Corsair Vengeance LP 1600
    Video:EVGA Geforce GTX 1080 Founders Edition, NVidia Geforce GTX 1060 Founders Edition
    Monitor:BenQ G2400WD, BenQ BL2211, Sound:Creative XFI Titanium Fatal1ty Pro
    SDD:Crucial MX300 275, Crucial MX300 525, Crucial MX300 1000
    HDD:500GB Spinpoint F3, 1TB WD Black, 2TB WD Red, 1TB WD Black
    Case:NZXT Phantom 820, PSU:Seasonic X-850, OS:Windows 7 SP1
    Cooler: ThermalRight Silver Arrow IB-E Extreme
    #9
    demon09
    FTW Member
    • Total Posts : 1006
    • Reward points : 0
    • Joined: 2016/09/16 21:18:42
    • Status: offline
    • Ribbons : 0
    Re: Intermittent error: PLEASE POWER DOWN PCIe POWER CABLE(S) FOR THIS GRAPHICS CARD 2017/11/07 20:53:27 (permalink)
    It's a desert but we have a lot of grass and trees locals have planted and water still runs for lawns so for now that keeps the humidity up in town
    #10
    TheStranjer
    New Member
    • Total Posts : 17
    • Reward points : 0
    • Joined: 2017/11/07 19:25:52
    • Status: offline
    • Ribbons : 0
    Re: Intermittent error: PLEASE POWER DOWN PCIe POWER CABLE(S) FOR THIS GRAPHICS CARD 2017/11/07 22:39:14 (permalink)
    demon09
    X.X dang dehumidifier might help. Glad I live in a desert I just have to add humidity some times

    Yeah man. I'm hopeful that I can rectify this. I used a bit of isopropyl alcohol and an unused toothbrush to get some of the corrosion off:

     
    I took a look inside the PCIe port and found no evidence of internal corrosion. How long should I wait for the isopropyl alcohol to dry before I give it a shot?
    #11
    Sajin
    EVGA Forum Moderator
    • Total Posts : 36748
    • Reward points : 0
    • Joined: 2010/06/07 21:11:51
    • Location: Texas, USA.
    • Status: offline
    • Ribbons : 194
    Re: Intermittent error: PLEASE POWER DOWN PCIe POWER CABLE(S) FOR THIS GRAPHICS CARD 2017/11/07 22:53:16 (permalink)
    Looks clean now. 
     
    Isopropyl alcohol dries fast. 5 minutes is long enough.
     

    Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
     

     
    #12
    TheStranjer
    New Member
    • Total Posts : 17
    • Reward points : 0
    • Joined: 2017/11/07 19:25:52
    • Status: offline
    • Ribbons : 0
    Re: Intermittent error: PLEASE POWER DOWN PCIe POWER CABLE(S) FOR THIS GRAPHICS CARD 2017/11/07 23:17:23 (permalink)
    Sajin
    Looks clean now. 
     
    Isopropyl alcohol dries fast. 5 minutes is long enough.
     

    Unfortunately, it yielded the same message.


    Now, I tried a couple things. Namely, changing which PCIe port it was in first. No change.
     
    Then I tried something dangerous. Something that I'm aware might void the warranty (which expired anyhow); I unplugged it while the "PLEASE POWER DOWN..." message was on the screen, but nothing else was.  That is, I let the rest of the system keep going and I just cut the video card off of power by yanking the cord out of it.That changed something: it made the screen go blank. So it knew that it had been cut off of power!
     
    Now, my gut is telling me that the card itself is what's wrong, and here's why: it has a concept of being powered by the PSU vs not being powered by the PSU. There are two ways I can think of that would realistically still have this be the PSU being faulty: 1) some of the pins in the 6-pin female of my GeForce 1060 connect, but not all, or 2) The PSU wires all connect, but they output the wrong wattage (either voltage is off or amperage is off and the video card can tell)
     
    Short of buying a new video card or PSU, how can I test for these two possibilities? Any ideas?
    #13
    Sajin
    EVGA Forum Moderator
    • Total Posts : 36748
    • Reward points : 0
    • Joined: 2010/06/07 21:11:51
    • Location: Texas, USA.
    • Status: offline
    • Ribbons : 194
    Re: Intermittent error: PLEASE POWER DOWN PCIe POWER CABLE(S) FOR THIS GRAPHICS CARD 2017/11/07 23:22:21 (permalink)
    You tried a different psu port... but did you try a different port & cable?

    Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
     

     
    #14
    TheStranjer
    New Member
    • Total Posts : 17
    • Reward points : 0
    • Joined: 2017/11/07 19:25:52
    • Status: offline
    • Ribbons : 0
    Re: Intermittent error: PLEASE POWER DOWN PCIe POWER CABLE(S) FOR THIS GRAPHICS CARD 2017/11/07 23:24:17 (permalink)
    Sajin
    You tried a different psu port... but did you try a different port & cable?


    My PSU only comes with one PCIe cable that has two nodes on it.
    #15
    Sajin
    EVGA Forum Moderator
    • Total Posts : 36748
    • Reward points : 0
    • Joined: 2010/06/07 21:11:51
    • Location: Texas, USA.
    • Status: offline
    • Ribbons : 194
    Re: Intermittent error: PLEASE POWER DOWN PCIe POWER CABLE(S) FOR THIS GRAPHICS CARD 2017/11/07 23:28:58 (permalink)
    Make/model/age of psu?

    Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
     

     
    #16
    TheStranjer
    New Member
    • Total Posts : 17
    • Reward points : 0
    • Joined: 2017/11/07 19:25:52
    • Status: offline
    • Ribbons : 0
    Re: Intermittent error: PLEASE POWER DOWN PCIe POWER CABLE(S) FOR THIS GRAPHICS CARD 2017/11/07 23:32:18 (permalink)
    Sajin
    Make/model/age of psu?


     
    Purchased August 31, 2016. Same time as the card. Wow, that's like two years ago. Looks like I got my use out of both.
     
    EDIT: Won't let me post a link. So here's the full name: 
     
    Sentey XPP725-HS Xplus Power Supply 725w Pc Computer ATX Desktop Power Supply, 140mm Sleeve Bearing Fan, Quiet Fan, Sleeved Cables, 115/230 AC Power, SLI Ready

     
    #17
    Sajin
    EVGA Forum Moderator
    • Total Posts : 36748
    • Reward points : 0
    • Joined: 2010/06/07 21:11:51
    • Location: Texas, USA.
    • Status: offline
    • Ribbons : 194
    Re: Intermittent error: PLEASE POWER DOWN PCIe POWER CABLE(S) FOR THIS GRAPHICS CARD 2017/11/07 23:48:43 (permalink)
    Looks like it comes with two 6+2 cables. Try the other cable. Look at the features tab here... https://web.archive.org/w...p-725-watts-xpp725-hs/

    Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
     

     
    #18
    TheStranjer
    New Member
    • Total Posts : 17
    • Reward points : 0
    • Joined: 2017/11/07 19:25:52
    • Status: offline
    • Ribbons : 0
    Re: Intermittent error: PLEASE POWER DOWN PCIe POWER CABLE(S) FOR THIS GRAPHICS CARD 2017/11/07 23:50:05 (permalink)
    It doesn't. It has two 6+2 plugs, but they're from the same cable; I tried both.
     
    It also comes with a diagram illustrating how both of the plugs are on the same cable:
     
     

    Attached Image(s)

    #19
    Sajin
    EVGA Forum Moderator
    • Total Posts : 36748
    • Reward points : 0
    • Joined: 2010/06/07 21:11:51
    • Location: Texas, USA.
    • Status: offline
    • Ribbons : 194
    Re: Intermittent error: PLEASE POWER DOWN PCIe POWER CABLE(S) FOR THIS GRAPHICS CARD 2017/11/07 23:53:39 (permalink)
    Yep, just seen a video of the psu. I'd just replace it with a better unit. Testing the video card in another system will let you know where the problem is coming from.
    post edited by Sajin - 2017/11/08 00:08:47

    Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
     

     
    #20
    AHowes
    CLASSIFIED ULTRA Member
    • Total Posts : 5475
    • Reward points : 0
    • Joined: 2005/09/20 15:38:10
    • Location: Macomb MI
    • Status: offline
    • Ribbons : 18
    Re: Intermittent error: PLEASE POWER DOWN PCIe POWER CABLE(S) FOR THIS GRAPHICS CARD 2017/11/08 00:12:44 (permalink)
    My guess is the power supply needs to go. The caps in it are bad. That's why sometimes it works and sometimes not. Left alone long enough they charge enough to boot but then fail.

    Get a quality gold rated psu from brands like evga,corsair.. 750watt min.

    The caps age and after a few years it won't put out it's rated wattage anymore.

    Intel i9 9900K @ 5.2Ghz Dual Custom Water Loops.
    Asus Z390 ROG Extreme XI MB
    G.Skill Trident Z 32GB (4x8GB) 4266MHz DDR4 
    EVGA 2080ti K|NGP|N   
    34" Dell Alienware AW3418DW 1440 Ultra Wide GSync Monitor
    Thermaltake Tower 900 w/ 2x EK D5 pump/Res combo, 2 EK XE 480 rads.
    #21
    Sajin
    EVGA Forum Moderator
    • Total Posts : 36748
    • Reward points : 0
    • Joined: 2010/06/07 21:11:51
    • Location: Texas, USA.
    • Status: offline
    • Ribbons : 194
    Re: Intermittent error: PLEASE POWER DOWN PCIe POWER CABLE(S) FOR THIS GRAPHICS CARD 2017/11/08 00:21:07 (permalink)
    Just found this... http://www.jonnyguru.com/forums/showthread.php?t=13225
     
    Time to get rid of the junk psu.

    Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
     

     
    #22
    the_Scarlet_one
    EVGA Forum Moderator
    • Total Posts : 19400
    • Reward points : 0
    • Joined: 2013/11/13 02:48:57
    • Location: East Coast
    • Status: online
    • Ribbons : 75
    Re: Intermittent error: PLEASE POWER DOWN PCIe POWER CABLE(S) FOR THIS GRAPHICS CARD 2017/11/08 04:21:01 (permalink)
    I sent over a proposition, as I happen to have a brand new 750GQ power supply, still cleanly wrapped in its brand new packaging, wasting space in my computer room. Maybe we can get you back online a little sooner without killing your wallet.

      <- Clickable link to my Main PC Specs
    #23
    TheStranjer
    New Member
    • Total Posts : 17
    • Reward points : 0
    • Joined: 2017/11/07 19:25:52
    • Status: offline
    • Ribbons : 0
    Re: Intermittent error: PLEASE POWER DOWN PCIe POWER CABLE(S) FOR THIS GRAPHICS CARD 2017/11/08 05:58:03 (permalink)
    Sajin
    Just found this... 
     
    Time to get rid of the junk psu.


    AHowes
    My guess is the power supply needs to go. The caps in it are bad. That's why sometimes it works and sometimes not. Left alone long enough they charge enough to boot but then fail.

    Get a quality gold rated psu from brands like evga,corsair.. 750watt min.

    The caps age and after a few years it won't put out it's rated wattage anymore.

    The longer this thread goes on, the more it seems like there's a consensus that the PSU is shot. I suppose I just lucked out these past two years. Since every outsider's outlook seems to be calcifying on "the PSU is shot," I'm going to just accept it at face value and move forward.
     
    Thanks for the advice, guys!
    the_Scarlet_one
    I sent over a proposition, as I happen to have a brand new 750GQ power supply, still cleanly wrapped in its brand new packaging, wasting space in my computer room. Maybe we can get you back online a little sooner without killing your wallet.
    Yeah, but like you said, I can't respond via PM. How would you like to arrange payment and mailing address and all of that?
    #24
    wmmills
    CLASSIFIED Member
    • Total Posts : 4787
    • Reward points : 0
    • Joined: 2006/01/04 20:47:29
    • Location: New Jersey
    • Status: online
    • Ribbons : 24
    Re: Intermittent error: PLEASE POWER DOWN PCIe POWER CABLE(S) FOR THIS GRAPHICS CARD 2017/11/08 06:08:51 (permalink)
    If your bud is a electrical engineer he most likely has a multimeter... have him back probe the pci-e wires on the gpu when its running, load and idle check, and see if the voltages are correct. That will tell you whether the psu is holding its 12 volt rail power correctly or not and you can work it back from there. That's the easiest way to know for sure.... if you really want to know if its the psu.

    MOBO: EVGA P67 FTW, CPU: I5 2500K, RAM: Gskill PI 1600 CAS 6, SSD: Samsung 830 128gb, HDD: WD Caviar Black 750gb, PSU: CoolerMaster V-1000, CPU HSF: EVGA ScC HSF~ P/P 88CFM Yate Loons, G-CARD:EVGA GTX780 w/ EVGA 980ti Hybrid AIO Cooler, CASE: LIAN-LI PC-V2010B w/ Window mod, OS: Windows 7 Ultimate 64bit, MON: AOC i2367F, HdSet: steelseries Siberia 
     


    Jan 28th Is Data Privacy Day!!               
    #25
    TheStranjer
    New Member
    • Total Posts : 17
    • Reward points : 0
    • Joined: 2017/11/07 19:25:52
    • Status: offline
    • Ribbons : 0
    Re: Intermittent error: PLEASE POWER DOWN PCIe POWER CABLE(S) FOR THIS GRAPHICS CARD 2017/11/08 06:47:54 (permalink)
    wmmills
    If your bud is a electrical engineer he most likely has a multimeter... have him back probe the pci-e wires on the gpu when its running, load and idle check, and see if the voltages are correct. That will tell you whether the psu is holding its 12 volt rail power correctly or not and you can work it back from there. That's the easiest way to know for sure.... if you really want to know if its the psu.

    Good idea. I have a multimeter... if I can find it. They also have specialized tools for testing PSUs. I might order one just because it's nice to have easy ways to determine if something functions or not.


    #26
    AHowes
    CLASSIFIED ULTRA Member
    • Total Posts : 5475
    • Reward points : 0
    • Joined: 2005/09/20 15:38:10
    • Location: Macomb MI
    • Status: offline
    • Ribbons : 18
    Re: Intermittent error: PLEASE POWER DOWN PCIe POWER CABLE(S) FOR THIS GRAPHICS CARD 2017/11/08 07:18:54 (permalink)
    How many posts does he need to be allowed to pm??

    Keep posting lol

    Intel i9 9900K @ 5.2Ghz Dual Custom Water Loops.
    Asus Z390 ROG Extreme XI MB
    G.Skill Trident Z 32GB (4x8GB) 4266MHz DDR4 
    EVGA 2080ti K|NGP|N   
    34" Dell Alienware AW3418DW 1440 Ultra Wide GSync Monitor
    Thermaltake Tower 900 w/ 2x EK D5 pump/Res combo, 2 EK XE 480 rads.
    #27
    AHowes
    CLASSIFIED ULTRA Member
    • Total Posts : 5475
    • Reward points : 0
    • Joined: 2005/09/20 15:38:10
    • Location: Macomb MI
    • Status: offline
    • Ribbons : 18
    Re: Intermittent error: PLEASE POWER DOWN PCIe POWER CABLE(S) FOR THIS GRAPHICS CARD 2017/11/08 07:19:54 (permalink)
    Also a best buy would have some power supplies in store. Could grab one to test. If you're is fine return it.

    Intel i9 9900K @ 5.2Ghz Dual Custom Water Loops.
    Asus Z390 ROG Extreme XI MB
    G.Skill Trident Z 32GB (4x8GB) 4266MHz DDR4 
    EVGA 2080ti K|NGP|N   
    34" Dell Alienware AW3418DW 1440 Ultra Wide GSync Monitor
    Thermaltake Tower 900 w/ 2x EK D5 pump/Res combo, 2 EK XE 480 rads.
    #28
    ksgnow2010
    iCX Member
    • Total Posts : 443
    • Reward points : 0
    • Joined: 2015/09/21 17:56:35
    • Status: offline
    • Ribbons : 0
    Re: Intermittent error: PLEASE POWER DOWN PCIe POWER CABLE(S) FOR THIS GRAPHICS CARD 2017/11/08 09:36:56 (permalink)
    The picture of the card you posted was very dusty...too much for only a year worth of use.  Once you get this sorted out, you need to work on your case airflow and keep that much dust from getting inside the case.
     
    Also - I live in Florida (grew up in upstate NY)...your humidity is nothing compared to Florida - hehe.  My machines run 24/7, and I have never had corrosion on any plug/socket/connector/etc.  However, I do manage the dust in my systems (i.e. positive air flow with intake filters).
     
    I would bet the power supply is faulty too.
    #29
    TheStranjer
    New Member
    • Total Posts : 17
    • Reward points : 0
    • Joined: 2017/11/07 19:25:52
    • Status: offline
    • Ribbons : 0
    Re: Intermittent error: PLEASE POWER DOWN PCIe POWER CABLE(S) FOR THIS GRAPHICS CARD 2017/11/08 10:05:17 (permalink)
    the_Scarlet_one
    I sent over a proposition, as I happen to have a brand new 750GQ power supply, still cleanly wrapped in its brand new packaging, wasting space in my computer room. Maybe we can get you back online a little sooner without killing your wallet.
    I sent $30 + $10 for S&H to you. I emailed you my address, since I still can't send PMs as I haven't yet been on for 5days.
     
    Thanks for the offer, man.
    #30
    Page: 12 > Showing page 1 of 2
    Jump to:
  • Back to Mobile