EVGA

Hot!I wish I hadn't installed Precision x1 [help needed]

Author
Ciddharthas
Superclocked Member
  • Total Posts : 196
  • Reward points : 0
  • Joined: 2020/09/17 07:58:09
  • Location: Boulder, CO, USA
  • Status: offline
  • Ribbons : 0
2020/10/24 12:29:32 (permalink)
Installed my new 3080 ftw3 ultra yesterday, and everything was fine until I installed precision x1.  Now my RGB light bar is stuck off (the button in x1 to change lighting effects isn't appearing), and more importantly, one of the fans on the card refuses to turn on (the one on the right side, which is to say furthest from the io panel).  I ran a couple of benchmarks before installing x1, and all three fans were functioning normally.  After I installed x1, the first thing it wanted to do was update the firmware in the card, which completed, at which point the RGB bar turned off.  The third fan won't turn on whether on manual or on auto, so I'm kind of scared to play any games in case some component near the third fan overheats.  I've tried uninstalling and reinstalling x1 several times to no avail.
 
Any suggestions?
post edited by Ciddharthas - 2020/10/24 13:32:46

CPU: i7 10700k @ 5.1GHz with 280mm Corsair H115i Elite Capellix cooler
MB: MSI Z490 Meg Ace
RAM: 64gb Corsair Dominator Platinum RGB @ 3600MHz 16-16-16-36
GPU: EVGA 3080 FTW3 Ultra (soon to be hybrid hopefully)
SSD: Samsung 970 Evo Plus NVMe: 2tb x 2
PSU: Corsair HX1000i (1000 watts)
Main Monitor: Alienware 3418DW 1440p ultra-wide @ 120Hz
Keyboard: Corsair K95 Platinum RGB
Mouse: Corsair Scimitar Elite RGB
Headset: Arctis Pro Wireless
Mic: Elgato Wave 3
VR: Occulus Quest 2
#1

22 Replies Related Threads

    riku98523
    Superclocked Member
    • Total Posts : 133
    • Reward points : 0
    • Joined: 2009/02/16 22:40:51
    • Status: offline
    • Ribbons : 0
    Re: I wish I hadn't installed Precision x1 [help needed] 2020/10/24 13:26:06 (permalink)
    I really don't think precision can cause any long term problems like this. If you reboot the system without precision running the card should get all of it's settings off the card itself. Did you do a FW update with precision? I suppose it's possible something gets corrupted during the fw update.
    #2
    Ciddharthas
    Superclocked Member
    • Total Posts : 196
    • Reward points : 0
    • Joined: 2020/09/17 07:58:09
    • Location: Boulder, CO, USA
    • Status: offline
    • Ribbons : 0
    Re: I wish I hadn't installed Precision x1 [help needed] 2020/10/24 13:31:27 (permalink)
    riku98523
    I really don't think precision can cause any long term problems like this. If you reboot the system without precision running the card should get all of it's settings off the card itself. Did you do a FW update with precision? I suppose it's possible something gets corrupted during the fw update.




    Thanks for the response.  The light bar is permanently off with no option to change it in x1.  The third fan won't turn on no matter what.  This is true even after reboot with x1 not starting automatically on boot.  The first thing x1 did was update the firmware on the card, and it said it completed, but it's possible something went wrong that it didn't detect.
     
    I did get manual fan control to work on the other two fans, though.  Will edit original post accordingly.  The third fan won't work whether I set it to manual, automatic, or if I restart the pc.

    CPU: i7 10700k @ 5.1GHz with 280mm Corsair H115i Elite Capellix cooler
    MB: MSI Z490 Meg Ace
    RAM: 64gb Corsair Dominator Platinum RGB @ 3600MHz 16-16-16-36
    GPU: EVGA 3080 FTW3 Ultra (soon to be hybrid hopefully)
    SSD: Samsung 970 Evo Plus NVMe: 2tb x 2
    PSU: Corsair HX1000i (1000 watts)
    Main Monitor: Alienware 3418DW 1440p ultra-wide @ 120Hz
    Keyboard: Corsair K95 Platinum RGB
    Mouse: Corsair Scimitar Elite RGB
    Headset: Arctis Pro Wireless
    Mic: Elgato Wave 3
    VR: Occulus Quest 2
    #3
    USALion
    iCX Member
    • Total Posts : 321
    • Reward points : 0
    • Joined: 2020/09/08 18:20:46
    • Status: offline
    • Ribbons : 0
    Re: I wish I hadn't installed Precision x1 [help needed] 2020/10/24 13:32:52 (permalink)
    That sounds like an RMA to me.

    In the dark, I can feel You in my sleep.. In Your arms I feel You breathe in to me. Forever hold this heart that I will give to You, Forever I will live for You!
    #4
    Ciddharthas
    Superclocked Member
    • Total Posts : 196
    • Reward points : 0
    • Joined: 2020/09/17 07:58:09
    • Location: Boulder, CO, USA
    • Status: offline
    • Ribbons : 0
    Re: I wish I hadn't installed Precision x1 [help needed] 2020/10/24 13:34:44 (permalink)
    USALion
    That sounds like an RMA to me.




    Maybe, although it was working fine before x1 did the firmware update.

    CPU: i7 10700k @ 5.1GHz with 280mm Corsair H115i Elite Capellix cooler
    MB: MSI Z490 Meg Ace
    RAM: 64gb Corsair Dominator Platinum RGB @ 3600MHz 16-16-16-36
    GPU: EVGA 3080 FTW3 Ultra (soon to be hybrid hopefully)
    SSD: Samsung 970 Evo Plus NVMe: 2tb x 2
    PSU: Corsair HX1000i (1000 watts)
    Main Monitor: Alienware 3418DW 1440p ultra-wide @ 120Hz
    Keyboard: Corsair K95 Platinum RGB
    Mouse: Corsair Scimitar Elite RGB
    Headset: Arctis Pro Wireless
    Mic: Elgato Wave 3
    VR: Occulus Quest 2
    #5
    USALion
    iCX Member
    • Total Posts : 321
    • Reward points : 0
    • Joined: 2020/09/08 18:20:46
    • Status: offline
    • Ribbons : 0
    Re: I wish I hadn't installed Precision x1 [help needed] 2020/10/24 13:37:18 (permalink)
    I would definitely contact Jacob and support and see if it can be fixed.

    In the dark, I can feel You in my sleep.. In Your arms I feel You breathe in to me. Forever hold this heart that I will give to You, Forever I will live for You!
    #6
    sparetimepc
    CLASSIFIED Member
    • Total Posts : 2085
    • Reward points : 0
    • Joined: 2009/11/13 09:24:09
    • Location: Altona, IL
    • Status: offline
    • Ribbons : 22
    Re: I wish I hadn't installed Precision x1 [help needed] 2020/10/24 13:37:22 (permalink)
    I would do a total uninstall of px1 and delete all px1 evga folders and then reinstall it. When you installed px1 did it do the firmware update and if so did you disable your antivirus/malware program before the update.




    #7
    transdogmifier
    CLASSIFIED Member
    • Total Posts : 4398
    • Reward points : 0
    • Joined: 2003/09/05 14:26:21
    • Location: Boston, MA
    • Status: online
    • Ribbons : 11
    Re: I wish I hadn't installed Precision x1 [help needed] 2020/10/24 13:38:57 (permalink)
    I deleted X1 and haven't looked back. It needs work..I think it's buggy as hell.
     

    Intel 9900k
    Alphacool Eisbaer 420 CPU cooler
    Gigabyte Aorus Z390 Ultra
    eVGA GeForce RTX 3090 FTW3 Ultra Gaming
    eVGA 1600W Supernova T2 PSU
    32GB G.skill Ripjaws 3200MHz
    Samsung Pro 970 512GB
    Phanteks P500A Case
     
    My Affiliate Code: 8ST3SZQYI7
    My Associate Code: J4T7H4SOBIGFO8F
    #8
    DeadMedic
    SSC Member
    • Total Posts : 683
    • Reward points : 0
    • Joined: 2005/12/06 19:04:59
    • Location: NY,NY
    • Status: offline
    • Ribbons : 5
    Re: I wish I hadn't installed Precision x1 [help needed] 2020/10/24 13:40:59 (permalink)
    In my experience there are some settings that are persistent after P1X set's them. I was able to set the led on my 2080 ti hybrid, uninstall P1X then use Afterburner. The LED setting stayed with LED Sync. My advice would be the following:
    1. Uninstall P1X
    2. Uninstall LED Sync
    3. Reinstall Driver
    4. Reinstall P1X & see if you can change or fix anything.
    Lastly you may try a BIOS flash if EVGA can supply you with one.

    LIAN LI PC-O11 Dynamic
    EVGA 1000 GQ
    Gigabyte Z390 Aorus Master
    Intel i9 9900k
    32G DDR4 3600 (G.Skill Royal)
    RTX 3090 Tuf
    XPG SX8200 1TB Win 10 Pro x64
    Micron 2TB SSD
    WD 4TB Blue
    WD 2Tb Green 

    Heatware
    #9
    riku98523
    Superclocked Member
    • Total Posts : 133
    • Reward points : 0
    • Joined: 2009/02/16 22:40:51
    • Status: offline
    • Ribbons : 0
    Re: I wish I hadn't installed Precision x1 [help needed] 2020/10/24 13:46:29 (permalink)
    OP get in contact with EVGA support before you RMA. If it's a bad flash or something they will probably be able to provide you with a fw to flash and fix it.
    #10
    mchang1984
    Superclocked Member
    • Total Posts : 109
    • Reward points : 0
    • Joined: 2018/06/07 21:35:19
    • Status: online
    • Ribbons : 0
    Re: I wish I hadn't installed Precision x1 [help needed] 2020/10/24 13:47:28 (permalink)
    The website has pictures that explain how to use precision X1.
     
    https://www.evga.com/precisionx1/
     
    Try changing settings.
    #11
    Saltgrass
    Superclocked Member
    • Total Posts : 158
    • Reward points : 0
    • Joined: 2010/03/19 20:31:08
    • Status: offline
    • Ribbons : 0
    Re: I wish I hadn't installed Precision x1 [help needed] 2020/10/24 13:53:44 (permalink)
    I just went through the firmware update for my 3090.  So did all 4 red LEDs come on and the fans were spun up during the firmware upgrade?  Since you say it completed, there must have been the progress bar..
     
    If it were a problem with the firmware upgrade, I wonder if there is a way to re-do that process using the same version of the firmware?  Precision X1 seems to work OK on my system, but having some problems with some settings..

    ******************** 
     W10 x64
    Asus Maximus Hero XII (Wi-Fi)
    Intel i9 10900K
     EVGA RTX 3090 FTW Ultra
     32 GB G.Skill 4000.
    #12
    Ciddharthas
    Superclocked Member
    • Total Posts : 196
    • Reward points : 0
    • Joined: 2020/09/17 07:58:09
    • Location: Boulder, CO, USA
    • Status: offline
    • Ribbons : 0
    Re: I wish I hadn't installed Precision x1 [help needed] 2020/10/24 14:47:14 (permalink)
    DeadMedic
    In my experience there are some settings that are persistent after P1X set's them. I was able to set the led on my 2080 ti hybrid, uninstall P1X then use Afterburner. The LED setting stayed with LED Sync. My advice would be the following:
    1. Uninstall P1X
    2. Uninstall LED Sync
    3. Reinstall Driver
    4. Reinstall P1X & see if you can change or fix anything.
    Lastly you may try a BIOS flash if EVGA can supply you with one.




    Tried all that, didn't change anything.  Spoke with EVGA tech support.  They also recommended flashing the bios.  Although strangely, he said I *had* to flash it to the beta bios listed in the pinned thread here on the forums instead of simply re-flashing the most up-to-date non-beta bios because "The US EVGA office doesn't have access to the stock bios, and to get it we'd have to contact the Taiwan office and wait a week to hear from them."  That made absoultely zero sense to me.  Why in the world wouldn't the US EVGA team have access to the stock bios?  Either I don't understand how this kind of thing works, or the person I spoke with was mistaken.

    Anyway, I flashed the bios to the beta version, but it didn't work.  RGB bar is still nonfunctional, no RGB control button shows up in X1, and the third fan won't turn on.  He said I'd probably need to RMA it, which I am in the process of doing.  Really disappointing to wait a over a month to get a card and then have it turn out to be a lemon.

    CPU: i7 10700k @ 5.1GHz with 280mm Corsair H115i Elite Capellix cooler
    MB: MSI Z490 Meg Ace
    RAM: 64gb Corsair Dominator Platinum RGB @ 3600MHz 16-16-16-36
    GPU: EVGA 3080 FTW3 Ultra (soon to be hybrid hopefully)
    SSD: Samsung 970 Evo Plus NVMe: 2tb x 2
    PSU: Corsair HX1000i (1000 watts)
    Main Monitor: Alienware 3418DW 1440p ultra-wide @ 120Hz
    Keyboard: Corsair K95 Platinum RGB
    Mouse: Corsair Scimitar Elite RGB
    Headset: Arctis Pro Wireless
    Mic: Elgato Wave 3
    VR: Occulus Quest 2
    #13
    Ciddharthas
    Superclocked Member
    • Total Posts : 196
    • Reward points : 0
    • Joined: 2020/09/17 07:58:09
    • Location: Boulder, CO, USA
    • Status: offline
    • Ribbons : 0
    Re: I wish I hadn't installed Precision x1 [help needed] 2020/10/24 14:48:28 (permalink)
    Saltgrass
    I just went through the firmware update for my 3090.  So did all 4 red LEDs come on and the fans were spun up during the firmware upgrade?  Since you say it completed, there must have been the progress bar..
     
    If it were a problem with the firmware upgrade, I wonder if there is a way to re-do that process using the same version of the firmware?  Precision X1 seems to work OK on my system, but having some problems with some settings..


    Saltgrass
    I just went through the firmware update for my 3090.  So did all 4 red LEDs come on and the fans were spun up during the firmware upgrade?  Since you say it completed, there must have been the progress bar..
     
    If it were a problem with the firmware upgrade, I wonder if there is a way to re-do that process using the same version of the firmware?  Precision X1 seems to work OK on my system, but having some problems with some settings..





    Yes, four red led's near the power cables turned on, and all three fans ramped up during the firmware update.

    CPU: i7 10700k @ 5.1GHz with 280mm Corsair H115i Elite Capellix cooler
    MB: MSI Z490 Meg Ace
    RAM: 64gb Corsair Dominator Platinum RGB @ 3600MHz 16-16-16-36
    GPU: EVGA 3080 FTW3 Ultra (soon to be hybrid hopefully)
    SSD: Samsung 970 Evo Plus NVMe: 2tb x 2
    PSU: Corsair HX1000i (1000 watts)
    Main Monitor: Alienware 3418DW 1440p ultra-wide @ 120Hz
    Keyboard: Corsair K95 Platinum RGB
    Mouse: Corsair Scimitar Elite RGB
    Headset: Arctis Pro Wireless
    Mic: Elgato Wave 3
    VR: Occulus Quest 2
    #14
    mobhill
    Superclocked Member
    • Total Posts : 122
    • Reward points : 0
    • Joined: 2009/12/18 14:49:41
    • Status: offline
    • Ribbons : 0
    Re: I wish I hadn't installed Precision x1 [help needed] 2020/10/24 16:06:45 (permalink)
    Oof, that sucks. Sorry about that, hope you can get a replacement without too much delay.
    #15
    SeanDude05
    New Member
    • Total Posts : 51
    • Reward points : 0
    • Joined: 2017/04/04 20:25:41
    • Location: USA
    • Status: offline
    • Ribbons : 0
    Re: I wish I hadn't installed Precision x1 [help needed] 2020/10/25 11:20:24 (permalink)
    Had this same behavior after I flashed the OC switch 450W bios. Turned my PC off, switched it back to Normal mode and it behaves normally, with the LED button reappearing.
     
    The all red power LEDs and fans to 100% during flashing is normal behavior.
     
    I would highly recommend, uninstall PX1, turn your PC off, switch to normal mode on the switch, reinstall latest PX1 ver 1.1.0.11. If LED button comes back, then turn off PC, switch back to OC mode, and check if your LED button reappears. This is what I had to do, now all is well.
    post edited by SeanDude05 - 2020/10/25 11:26:45

    EVGA RTX 3080 FTW3 ULTRA
    #16
    castrator86
    iCX Member
    • Total Posts : 488
    • Reward points : 0
    • Joined: 2010/07/24 09:33:21
    • Status: offline
    • Ribbons : 1
    Re: I wish I hadn't installed Precision x1 [help needed] 2020/10/25 11:25:20 (permalink)
    Contact support & see if you can get them to give you the older firmware to flash it back.


    #17
    Ciddharthas
    Superclocked Member
    • Total Posts : 196
    • Reward points : 0
    • Joined: 2020/09/17 07:58:09
    • Location: Boulder, CO, USA
    • Status: offline
    • Ribbons : 0
    Re: I wish I hadn't installed Precision x1 [help needed] 2020/10/25 11:30:22 (permalink)
    SeanDude05
    Had this same behavior after I flashed the OC switch 450W bios. Turned my PC off, switched it back to Normal mode and it behaves normally, with the LED button reappearing.
     
    The all red power LEDs and fans to 100% during flashing is normal behavior.
     
    I would highly recommend, uninstall PX1, turn your PC off, switch to normal mode on the switch, reinstall latest PX1 ver 1.1.0.11. If LED button comes back, then turn off PC, switch back to OC mode, and check if your LED button reappears. This is what I had to do, now all is well.




    Thanks for the response.  Yeah I uninstalled the software, reinstalled the driver, and tried both bias’s available with the bios switch, including flashing both.  None of it worked.  Tech support said I’d need to RMA it, which I am in the process of doing.

    CPU: i7 10700k @ 5.1GHz with 280mm Corsair H115i Elite Capellix cooler
    MB: MSI Z490 Meg Ace
    RAM: 64gb Corsair Dominator Platinum RGB @ 3600MHz 16-16-16-36
    GPU: EVGA 3080 FTW3 Ultra (soon to be hybrid hopefully)
    SSD: Samsung 970 Evo Plus NVMe: 2tb x 2
    PSU: Corsair HX1000i (1000 watts)
    Main Monitor: Alienware 3418DW 1440p ultra-wide @ 120Hz
    Keyboard: Corsair K95 Platinum RGB
    Mouse: Corsair Scimitar Elite RGB
    Headset: Arctis Pro Wireless
    Mic: Elgato Wave 3
    VR: Occulus Quest 2
    #18
    Zeddivile
    SSC Member
    • Total Posts : 700
    • Reward points : 0
    • Joined: 2017/09/30 11:15:15
    • Location: @ the bottom of upper middle
    • Status: offline
    • Ribbons : 7
    Re: I wish I hadn't installed Precision x1 [help needed] 2020/10/25 11:31:26 (permalink)
    Yes. I experienced this with a 3090 and a PX1 FW push as well. I requested the shipping bios and FW from EVGA but they aggressively denied the request over the phone...

    "This stuff breaks my tiny often dehydrated and carb deprived hamster brain"
     

     

    #19
    USALion
    iCX Member
    • Total Posts : 321
    • Reward points : 0
    • Joined: 2020/09/08 18:20:46
    • Status: offline
    • Ribbons : 0
    Re: I wish I hadn't installed Precision x1 [help needed] 2020/10/25 13:20:54 (permalink)
    Wait, so PX1 forces you to update the firmware? That's not cool.

    In the dark, I can feel You in my sleep.. In Your arms I feel You breathe in to me. Forever hold this heart that I will give to You, Forever I will live for You!
    #20
    Ciddharthas
    Superclocked Member
    • Total Posts : 196
    • Reward points : 0
    • Joined: 2020/09/17 07:58:09
    • Location: Boulder, CO, USA
    • Status: offline
    • Ribbons : 0
    Re: I wish I hadn't installed Precision x1 [help needed] 2020/10/25 14:58:18 (permalink)
    USALion
    Wait, so PX1 forces you to update the firmware? That's not cool.




    I don’t know whether it actually forces you to update it.  I didn’t try to prevent it.  I figured what could gossiply po wrong?

    CPU: i7 10700k @ 5.1GHz with 280mm Corsair H115i Elite Capellix cooler
    MB: MSI Z490 Meg Ace
    RAM: 64gb Corsair Dominator Platinum RGB @ 3600MHz 16-16-16-36
    GPU: EVGA 3080 FTW3 Ultra (soon to be hybrid hopefully)
    SSD: Samsung 970 Evo Plus NVMe: 2tb x 2
    PSU: Corsair HX1000i (1000 watts)
    Main Monitor: Alienware 3418DW 1440p ultra-wide @ 120Hz
    Keyboard: Corsair K95 Platinum RGB
    Mouse: Corsair Scimitar Elite RGB
    Headset: Arctis Pro Wireless
    Mic: Elgato Wave 3
    VR: Occulus Quest 2
    #21
    notfordman
    Omnipotent Enthusiast
    • Total Posts : 9434
    • Reward points : 0
    • Joined: 2007/08/09 23:52:23
    • Location: In a van, down by the RIVER!!!!!!!!
    • Status: offline
    • Ribbons : 24
    Re: I wish I hadn't installed Precision x1 [help needed] 2020/10/25 15:01:21 (permalink)
    USALion
    Wait, so PX1 forces you to update the firmware? That's not cool.





    I don't believe that is what PX1 does. OP said: " After I installed x1, the first thing it wanted to do was update the firmware in the card, which completed"
    #22
    USALion
    iCX Member
    • Total Posts : 321
    • Reward points : 0
    • Joined: 2020/09/08 18:20:46
    • Status: offline
    • Ribbons : 0
    Re: I wish I hadn't installed Precision x1 [help needed] 2020/10/25 15:21:14 (permalink)
    True. That would be really frustrating of an experience. Fortunately, EVGA is very good about backing their products, but it would still suck.

    In the dark, I can feel You in my sleep.. In Your arms I feel You breathe in to me. Forever hold this heart that I will give to You, Forever I will live for You!
    #23
    Jump to:
  • Back to Mobile