EVGA

Gtx 680 signature HELP! New card wont work

Author
Huntcraft
New Member
  • Total Posts : 53
  • Reward points : 0
  • Joined: 2013/05/04 19:52:07
  • Status: offline
  • Ribbons : 0
2013/05/04 20:31:12 (permalink)
I just received my new GTX 680 in the mail! I went to install it and it wont work. I went to check the warranty and it has a weird part number I cannot find anywhere. Most of these cards end in BR or KR but this card ends in B1. I have never seen that before. The full part number is 02G-P4-2683-B1. The card loads into windows fine, but when the driver installs the screen looks a little weird and there are little red artifacts everywhere that move around when I move the mouse, when I check device drivers I see Code 43 device cannot start.
 
The hardware Im trying to card on is
Asus 990fx Sabertooth
fx-8350
16gig DDR2133
antec TPQ 1000
windows 8
 
I have another Asus Gtx 680 I was hoping to SLI this with and that card functions in windows 8 perfectly and benchmarks fine.
This thing is brand freakin new! Not sure where to go from here
#1

20 Replies Related Threads

    Alcatraz968
    SSC Member
    • Total Posts : 716
    • Reward points : 0
    • Joined: 2012/01/29 13:47:05
    • Location: United States
    • Status: offline
    • Ribbons : 0
    Re:Gtx 680 signature HELP! New card wont work 2013/05/04 21:35:33 (permalink)
    Make sure your card is getting enough power (You will need about a 500 Watt power supplies).
     
    My next bet would be RMA, but one of the older geeks might have a idea.

    "I have become death, the destroyer of worlds" 
     
    "Your body submit, your heart succumbs, so why does your mind continue to resist me"
    #2
    XrayMan
    Insert Custom Title Here
    • Total Posts : 63846
    • Reward points : 0
    • Joined: 2006/12/14 22:10:06
    • Location: Santa Clarita, Ca.
    • Status: offline
    • Ribbons : 115
    Re:Gtx 680 signature HELP! New card wont work 2013/05/04 21:41:12 (permalink)
     
    Was that card won as a prize? Is it an OEM card?

                My Affiliate Code: 8WEQVXMCJL
     
            Associate Code: VHKH33QN4W77V6A
     
                 
     
     
                      
     
     
     
              
     
       
     
               
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     



     
     
     
     
     
     &nbsp
    #3
    Huntcraft
    New Member
    • Total Posts : 53
    • Reward points : 0
    • Joined: 2013/05/04 19:52:07
    • Status: offline
    • Ribbons : 0
    Re:Gtx 680 signature HELP! New card wont work 2013/05/04 21:56:14 (permalink)
    I have no idea. I purchased it supposedly new. It came with alot of stickers and power adapters and driver disk and manual as if it were a new card. I have no reason to believe it wasnt new, it was totally dust free, all the little protective stickers were on the labels, and there was no scoring on the mounting bracket that you run a screw into until I installed it into my wifes system. the bios screen looked normal, and everything looked normal as it booted into windows, it didnt look strange until the computer tried to load the drivers and then it artifacted on the screen.....
    #4
    XrayMan
    Insert Custom Title Here
    • Total Posts : 63846
    • Reward points : 0
    • Joined: 2006/12/14 22:10:06
    • Location: Santa Clarita, Ca.
    • Status: offline
    • Ribbons : 115
    Re:Gtx 680 signature HELP! New card wont work 2013/05/04 22:00:19 (permalink)
     
    Where did you buy it?

                My Affiliate Code: 8WEQVXMCJL
     
            Associate Code: VHKH33QN4W77V6A
     
                 
     
     
                      
     
     
     
              
     
       
     
               
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     



     
     
     
     
     
     &nbsp
    #5
    Huntcraft
    New Member
    • Total Posts : 53
    • Reward points : 0
    • Joined: 2013/05/04 19:52:07
    • Status: offline
    • Ribbons : 0
    Re:Gtx 680 signature HELP! New card wont work 2013/05/04 22:04:07 (permalink)
    i bought it off of EBAY from a guy with like 1000+ 100% feedbck
    #6
    Huntcraft
    New Member
    • Total Posts : 53
    • Reward points : 0
    • Joined: 2013/05/04 19:52:07
    • Status: offline
    • Ribbons : 0
    Re:Gtx 680 signature HELP! New card wont work 2013/05/04 22:14:05 (permalink)
    im going to try it on my EVGA z77 FTW and see what happens. It has 4 stickers on the back like most cards Ive seen on google images, except mine has A CIN number?
    #7
    XrayMan
    Insert Custom Title Here
    • Total Posts : 63846
    • Reward points : 0
    • Joined: 2006/12/14 22:10:06
    • Location: Santa Clarita, Ca.
    • Status: offline
    • Ribbons : 115
    Re:Gtx 680 signature HELP! New card wont work 2013/05/04 22:24:06 (permalink)
     
    I found out that a B1 card has a 1 year warranty. Also I'm not 100% sure if warranties are honored if bought off of Ebay. I'm checking on that. Did the seller give you any warranty information?
    post edited by XrayMan - 2013/05/04 22:35:28

                My Affiliate Code: 8WEQVXMCJL
     
            Associate Code: VHKH33QN4W77V6A
     
                 
     
     
                      
     
     
     
              
     
       
     
               
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     



     
     
     
     
     
     &nbsp
    #8
    XrayMan
    Insert Custom Title Here
    • Total Posts : 63846
    • Reward points : 0
    • Joined: 2006/12/14 22:10:06
    • Location: Santa Clarita, Ca.
    • Status: offline
    • Ribbons : 115
    Re:Gtx 680 signature HELP! New card wont work 2013/05/04 22:38:36 (permalink)
     
    BTW, if you don't mind me asking. What did you pay for that card?
     
    Also, go to the following link: http://www.evga.com/support/guestregister.asp  enter the information, and see if it's under warranty. If not, I hope you could get your money back.
     

                My Affiliate Code: 8WEQVXMCJL
     
            Associate Code: VHKH33QN4W77V6A
     
                 
     
     
                      
     
     
     
              
     
       
     
               
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     



     
     
     
     
     
     &nbsp
    #9
    Huntcraft
    New Member
    • Total Posts : 53
    • Reward points : 0
    • Joined: 2013/05/04 19:52:07
    • Status: offline
    • Ribbons : 0
    Re:Gtx 680 signature HELP! New card wont work 2013/05/05 00:42:58 (permalink)
    There are 3 series of numbers on the back of this thing and when I enter any of these it says "serial number must be numeric....."
    #10
    XrayMan
    Insert Custom Title Here
    • Total Posts : 63846
    • Reward points : 0
    • Joined: 2006/12/14 22:10:06
    • Location: Santa Clarita, Ca.
    • Status: offline
    • Ribbons : 115
    Re:Gtx 680 signature HELP! New card wont work 2013/05/05 00:57:35 (permalink)
     
    It shows you pictures of where the numbers are. At this point, maybe you should talk to an Evga customer service rep to find out. Have you tried the card in another computer to see if it's the card that is faulty?

                My Affiliate Code: 8WEQVXMCJL
     
            Associate Code: VHKH33QN4W77V6A
     
                 
     
     
                      
     
     
     
              
     
       
     
               
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     



     
     
     
     
     
     &nbsp
    #11
    Huntcraft
    New Member
    • Total Posts : 53
    • Reward points : 0
    • Joined: 2013/05/04 19:52:07
    • Status: offline
    • Ribbons : 0
    Re:Gtx 680 signature HELP! New card wont work 2013/05/05 01:02:57 (permalink)
    Yeah I put it on my evga z77 ftw board and as soon as it goes to load windows I hear 2 beeps and it resets, I put the card in as a secondary card and it installs fine but when I enable sli or something it crashes the driver
    #12
    Huntcraft
    New Member
    • Total Posts : 53
    • Reward points : 0
    • Joined: 2013/05/04 19:52:07
    • Status: offline
    • Ribbons : 0
    Re:Gtx 680 signature HELP! New card wont work 2013/05/05 01:10:42 (permalink)
    It's weird, not like this is my first evga card either, I hold world records with 480 super clocked and gtx 670, this is the first evga card I've ever had problems with
    #13
    rjohnson11
    EVGA Forum Moderator
    • Total Posts : 84380
    • Reward points : 0
    • Joined: 2004/10/05 12:44:35
    • Location: Netherlands
    • Status: online
    • Ribbons : 85
    Re:Gtx 680 signature HELP! New card wont work 2013/05/05 01:12:38 (permalink)
    The card sounds like it has a defect. If you can try it in another PC. If the fault happens there as well then there is a defect. If it is a fault it can be repaired, but only if the card is still under warranty.

    AMD Ryzen 9 7950X,  Corsair Mp700 Pro M.2, 64GB Corsair Dominator Titanium DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

    #14
    XrayMan
    Insert Custom Title Here
    • Total Posts : 63846
    • Reward points : 0
    • Joined: 2006/12/14 22:10:06
    • Location: Santa Clarita, Ca.
    • Status: offline
    • Ribbons : 115
    Re:Gtx 680 signature HELP! New card wont work 2013/05/05 01:19:18 (permalink)
     
    I'm going to move this thread to the warranty section, where the techs will see this warranty issue. They will be able to help you determine whether you have a warranty or not for your Ebay purchase. Good luck.

                My Affiliate Code: 8WEQVXMCJL
     
            Associate Code: VHKH33QN4W77V6A
     
                 
     
     
                      
     
     
     
              
     
       
     
               
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     



     
     
     
     
     
     &nbsp
    #15
    Huntcraft
    New Member
    • Total Posts : 53
    • Reward points : 0
    • Joined: 2013/05/04 19:52:07
    • Status: offline
    • Ribbons : 0
    Re:Gtx 680 signature HELP! New card wont work 2013/05/05 01:19:26 (permalink)
    Yeah I guess I'll have to call customer support or something

    Attached Image(s)

    #16
    Huntcraft
    New Member
    • Total Posts : 53
    • Reward points : 0
    • Joined: 2013/05/04 19:52:07
    • Status: offline
    • Ribbons : 0
    Re:Gtx 680 signature HELP! New card wont work 2013/05/05 01:20:52 (permalink)
    Thank you, I appreciate your time
    #17
    bcavnaugh
    The Crunchinator
    • Total Posts : 38516
    • Reward points : 0
    • Joined: 2012/09/18 17:31:18
    • Location: USA Affiliate E5L3CTGE12 Associate 9E88QK5L7811G3H
    • Status: offline
    • Ribbons : 282
    Re:Gtx 680 signature HELP! New card wont work 2013/05/05 10:57:03 (permalink)
    Huntcraft are you adding this card to your system with your Asus GTX 680 and on your Asus 990fx Sabertooth or alone with no other Video cards installed?
    And when you added it to your z77 FTW was it the only card installed? and did it also fail on your z77 FTW?
    Bill

    Associate Code: 9E88QK5L7811G3H


     
    #18
    Huntcraft
    New Member
    • Total Posts : 53
    • Reward points : 0
    • Joined: 2013/05/04 19:52:07
    • Status: offline
    • Ribbons : 0
    Re:Gtx 680 signature HELP! New card wont work 2013/05/05 11:28:52 (permalink)
    The first configuration I tried was alone on the Asus 990fx sabertooth. i pulled my wifes gtx 560 and installed this one, it booted into windows fine, and windows discovered a new device and installed the driver, apon reset the screen in windows had red artifacts and in device manager it had a code 43. i tried reseating the card several times with no luck .I pulled the card and tried it alone on the z77 FTW on an open bench (board was new in box). As long as no drivers were installed it worked perfectly and looked great. I installed windows 7 to a corsair force SSD and it went successfully. I then installed the latest nvidia drivers via a USB drive. The computer reset and windows began to load, after the swirling windows logo the screen went black then the board produced a couple beeps and reset. I allowed this to happen a few times before I gave up. I then installed my other gtx 680 on the board and it booted into windows correctly and I was able to finish driver install and run a 3dmark 11 correctly. I decided to try the card in a secondary slot with SLI cable. It installed correctly and reported the system was SLI capable. I enabled SLI and a few seconds later the driver crashed and recovered, it did this a few times and then the display went black. I pulled the card and gave up
    #19
    MSim
    Omnipotent Enthusiast
    • Total Posts : 9318
    • Reward points : 0
    • Joined: 2005/05/22 23:13:30
    • Location: Earth
    • Status: offline
    • Ribbons : 38
    Re:Gtx 680 signature HELP! New card wont work 2013/05/05 13:52:02 (permalink)
    If it was me i would contact the seller about a refund and take look at the ebay listing to see if the seller said it came with a longer warranty.
     
    I hope you didn't pay near retail price for GTX 680's.
     
     
    #20
    Huntcraft
    New Member
    • Total Posts : 53
    • Reward points : 0
    • Joined: 2013/05/04 19:52:07
    • Status: offline
    • Ribbons : 0
    Re:Gtx 680 signature HELP! New card wont work 2013/05/05 18:20:53 (permalink)
    Meh, probably screwed?
    #21
    Jump to:
  • Back to Mobile