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GTX 980 SC damaged heatsink

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PaulMP
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2015/09/02 11:58:56 (permalink)
Hi guys,
 
I got this beauty today, but the heatsink seems to be damaged (lightly).
Anything to worry about? The box was undamaged.
 

 

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#1

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    Stephenk291
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    Re: GTX 980 SC damaged heatsink 2015/09/02 12:05:28 (permalink)
    I wouldn't think it would harm anything but if you're unhappy I'm sure they can replace it if necessary.

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    #2
    aka_STEVE_b
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    Re: GTX 980 SC damaged heatsink 2015/09/02 12:14:03 (permalink)
    Problem is  any physical damage will get any future RMA's declined by EVGA .
     
    I would document this fully & return it for exchange/ refund. Even though it may work fine right now.

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    #3
    PaulMP
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    Re: GTX 980 SC damaged heatsink 2015/09/02 12:33:40 (permalink)
    Thanks for the info!
     
    How should I do it? Trough the local store I bought the GPU from or trough EVGA?
    #4
    deathlokke
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    Re: GTX 980 SC damaged heatsink 2015/09/02 12:54:29 (permalink)
    Usually returning the card to the store is quicker. It can take up to a week or more if you send the card back to EVGA. If they won't exchange it, call EVGA and start an RMA.



    #5
    PaulMP
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    Re: GTX 980 SC damaged heatsink 2015/09/02 13:03:33 (permalink)
    All right, I will request an exchange from the local store.
     
    Thanks again!
    #6
    Sajin
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    Re: GTX 980 SC damaged heatsink 2015/09/02 15:18:37 (permalink)
    Damage to the heatsink shouldn't stop evga from rma'ing the card. You will most likely be charged a service fee to have the heatsink replaced since the heatsink is damaged. PCB physical damage is the only thing that would stop evga from rma'ing a card.


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    #7
    XrayMan
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    Re: GTX 980 SC damaged heatsink 2015/09/12 12:38:19 (permalink)
    PaulMP
    All right, I will request an exchange from the local store.
     
    Thanks again!




    Yes, damaged cards should be returned soon as possible to avoid any possible problems in the future. Let us know the outcome.
     
     
       

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    #8
    sahafiec
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    Re: GTX 980 SC damaged heatsink 2015/09/12 13:02:26 (permalink)
    clearly an RMA, that's a bad quality control issue if the package was not damaged.

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    #9
    aleki
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    Re: GTX 980 SC damaged heatsink 2015/09/13 20:54:26 (permalink)
    Honestly, you have nothing to worry about at all. I dont recall ever receiving a heatsink with perfectly aligned aluminum fins, ever.
    #10
    PaulMP
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    Re: GTX 980 SC damaged heatsink 2015/10/01 05:07:00 (permalink)
    The local store said (after one month of waiting) that EVGA was holding the card back. I will get it next monday (hopefully).
    post edited by PaulMP - 2016/05/21 02:57:22
    #11
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