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GTX 980 SC - No display output problem / black screen - PLEASE HELP!

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dwreckinem
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2016/09/09 04:26:46 (permalink)
I am upgrading from a GTX 780 TI to an EVGA GTX 980 SC ACX 2.0. I installed the GTX 980 into my system and I am running into some issues. After installing new card in my system, I restart. I get the Gigabyte Bios screen, no issues there. I get to the Windows loading screen and after a couple of loading circle animations my monitor then goes blank and shows "No DVI input"
I have a dual monitor setup with a 24" 1080P monitor plugged into the onboard graphics and a 27" 1440P monitor that is connected through Dual Link DVI to my GPU.
When changing my BIOS to load iGPU instead of PCI GPU I get the same problem. On my other monitor (connected to onboard graphics) I'll see the BIOS, then I'll see the Windows logo and loading circle animation, then the screen just freezes at the Windows logo or it goes black and goes no signal as well.
I suspected that my onboard video drivers might be conflicting with NVidia drivers. I disconnected the GTX 980 so that I only have the onboard GPU going. This is the only way for me to get back into Windows. I uninstalled all Nvidia drivers from Add/Remove Programs, then I ran Display Driver Uninstaller as well. And got it to uninstall all Nvidia stuff and as well the onboard graphics drivers (Intel 4600). I then downloaded the latest drivers (even though I already had them before). Put GTX 980 back in. Installed new drivers with a clean install. Same problem. I repeated this process 3 times trying older Nvidia driver versions and no success with any of them. Reseating the GTX 980 each time as well, so I know it's not a hardware install issue.
My Mobo Bios version is up to date (I updated it last month from version F1 to F2).
I then tried a EVGA GTX 970 SSC that I have to see if that would work. It worked fine. I then put my GTX 780 TI back in and it also works fine.
I tried swapping the monitors with the GTX 980 and seeing if that would work, it did not.
I think it is a handshake issue of some sort between Windows sending the Nvidia Drivers to the GTX 980 and it not being received. I don't think there's an issue with the GTX 980 because it does display video at the BIOS screen and at the Windows logo loading screen.
I'm at a loss here and I'm out of ideas. Can EVGA support please find a solution to this problem. I read online of a possible BIOS update to the GTX 980 SC ACX 2.0 but I don't know if that would fix this problem. I'm willing to try if you can provide the Bios files.
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    ddcarver
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    Re: GTX 980 SC - No display output problem / black screen - PLEASE HELP! 2016/09/09 07:49:42 (permalink)
    Wrong thread, nevermind
    post edited by ddcarver - 2016/09/10 08:18:53
    #2
    dwreckinem
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    Re: GTX 980 SC - No display output problem / black screen - PLEASE HELP! 2016/09/09 14:31:41 (permalink)
    What does this have to do with my issue?
    #3
    Sajin
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    Re: GTX 980 SC - No display output problem / black screen - PLEASE HELP! 2016/09/09 14:43:00 (permalink)
    Faulty gpu. Time to rma.
    #4
    dwreckinem
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    Re: GTX 980 SC - No display output problem / black screen - PLEASE HELP! 2016/09/09 15:05:47 (permalink)
    It looks that way Sajin. I've started the RMA process, just curious though, have you seen this problem before enough to know that it is for sure an RMA? Still holding onto a little hope I can get this fixed somehow without have to send out.
    #5
    Sajin
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    Re: GTX 980 SC - No display output problem / black screen - PLEASE HELP! 2016/09/09 15:08:17 (permalink)
    Yep. I've seen it many times. Pretty confident the gpu is faulty. You could test the card in another computer to confirm.
    #6
    dwreckinem
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    Re: GTX 980 SC - No display output problem / black screen - PLEASE HELP! 2016/09/09 18:25:40 (permalink)
    Did a cross ship RMA, which sounds much more convenient than normal RMA. Good on EVGA, so far the RMA process has been great with 24/7 phone tech support as well. We'll see how long it takes them to ship one out and hopefully it works.
    #7
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