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Hot!GTX 1080Ti FTW3 died last week, and here is what I received yesterday from EVGA...

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jekap
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2019/09/25 01:58:47 (permalink)
I totally understand RMA replacements come from used stock and I'm ok with that... but man, I found a hair after I took the cooler off... The card I received was not even close to "90 day step-up" card condition... it was heavily abused and soldered... hope I can attach all photos I made...
Still have 8 years warranty left on my card and don't have a lot of faith in my replacement, my concern is are you still accept it for warranty, considering rust on connectors, corrosion on capacitors and clear traces of soldering? Oh, and two stickers with serial numbers are damaged... I cannot attach more than one picture, so will try to do multiple posts.

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    jekap
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    Re: GTX 1080Ti FTW3 died last week, and here is what I received yesterday from EVGA... 2019/09/25 02:00:42 (permalink)
    Another one
    post edited by jekap - 2019/09/25 02:11:32

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    #2
    jekap
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    Re: GTX 1080Ti FTW3 died last week, and here is what I received yesterday from EVGA... 2019/09/25 02:14:27 (permalink)
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    #3
    jekap
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    Re: GTX 1080Ti FTW3 died last week, and here is what I received yesterday from EVGA... 2019/09/25 02:16:54 (permalink)
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    #4
    jekap
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    Re: GTX 1080Ti FTW3 died last week, and here is what I received yesterday from EVGA... 2019/09/25 02:18:28 (permalink)
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    jekap
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    Re: GTX 1080Ti FTW3 died last week, and here is what I received yesterday from EVGA... 2019/09/25 02:21:46 (permalink)
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    jekap
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    Re: GTX 1080Ti FTW3 died last week, and here is what I received yesterday from EVGA... 2019/09/25 02:23:59 (permalink)
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    jekap
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    Re: GTX 1080Ti FTW3 died last week, and here is what I received yesterday from EVGA... 2019/09/25 02:28:54 (permalink)

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    jekap
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    Re: GTX 1080Ti FTW3 died last week, and here is what I received yesterday from EVGA... 2019/09/25 02:33:31 (permalink)
    Hope this is just rust... and not mold, so I don't have to grind my Caselabs SMA8... 

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    #9
    aka_STEVE_b
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    Re: GTX 1080Ti FTW3 died last week, and here is what I received yesterday from EVGA... 2019/09/25 05:20:08 (permalink)
    WOW !
     
    What region are you in ?  

    AMD RYZEN 9 3900X  12-core cpu~ Gigabyte X570 Aorus Elite board ~ EVGA RTX 2080 SUPER XC2 ULTRA OC~ G.SKILL Trident Z NEO 16 GB DDR4 3600 ~ Phanteks Eclipse P400s red case ~ EVGA SuperNOVA 1000 G+ PSU ~ Intel 660p M.2 drive~ Crucial MX300 275 Gig SSD ~ CORSAIR H80i v2 cooler ~ CORSAIR M65 elite mouse ~ CORSAIR K68 RGB Mechanical Keyboard~ HGST 4TB Hd.~ AOC AGON 31.5" Gaming monitor 2560 X 1440 (144Hz) ~ Win 10 x64 
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    #10
    ty_ger07
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    Re: GTX 1080Ti FTW3 died last week, and here is what I received yesterday from EVGA... 2019/09/25 05:59:16 (permalink)
    Unacceptable. If I were you, I would request a replacement replacement. There is too much concern about future performance and warranty issues with that one. EVGA might say 'don't worry about it! you have documented the damage, and we have made note of it.', but I would worry. Policies change and memory fades. The rust and corrosion will only spread more and more. An area which previously didn't look corroded might begin to corrode, and EVGA might say that it is new corrosion and is therefore your fault.

    Send that turd back and request reimbursement on the shipping.

    ASRock Z77 • Intel Core i7 3770K • EVGA GTX 1080 • Samsung 850 Pro • Corsair AX1200
     
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    #11
    EVGATech_ChristianJ
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    Re: GTX 1080Ti FTW3 died last week, and here is what I received yesterday from EVGA... 2019/09/25 09:28:11 (permalink)
    Hello jekap,
     
    I am sorry to see the condition your card arrived in. I will be reaching out to you directly to get this taken care of.
    #12
    Sajin
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    Re: GTX 1080Ti FTW3 died last week, and here is what I received yesterday from EVGA... 2019/09/25 10:36:39 (permalink)
    Whoa!

    Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
     

     
    #13
    Cool GTX
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    Re: GTX 1080Ti FTW3 died last week, and here is what I received yesterday from EVGA... 2019/09/25 11:16:32 (permalink)
    EVGATech_ChristianJ
    Hello jekap,
     
    I am sorry to see the condition your card arrived in. I will be reaching out to you directly to get this taken care of.




    RTX Project EVGA X99 FTWK-5930K,EVGA2080Ti EVGA-1200P2  Nibbler EVGA X99 3-GPU Water Loop 1600P2  AIO Folding  1080Ti FTW3 Hybrid, 1200P
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    #14
    jekap
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    Re: GTX 1080Ti FTW3 died last week, and here is what I received yesterday from EVGA... 2019/09/25 14:41:58 (permalink)
    aka_STEVE_b
    WOW !
     
    What region are you in ?  


    I am in Vancouver, BC, Canada area.
     
    ty_ger07
    Unacceptable. If I were you, I would request a replacement replacement. There is too much concern about future performance and warranty issues with that one. EVGA might say 'don't worry about it! you have documented the damage, and we have made note of it.', but I would worry. Policies change and memory fades. The rust and corrosion will only spread more and more. An area which previously didn't look corroded might begin to corrode, and EVGA might say that it is new corrosion and is therefore your fault.

    Send that turd back and request reimbursement on the shipping.

    Yes, EVGA contacted me directly after my post and offered an advanced RMA. So I guess the replacement should be on it's way soon.
    #15
    jekap
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    Re: GTX 1080Ti FTW3 died last week, and here is what I received yesterday from EVGA... 2019/09/25 14:42:59 (permalink)
    EVGATech_ChristianJ
    Hello jekap,
     
    I am sorry to see the condition your card arrived in. I will be reaching out to you directly to get this taken care of.


    Thank you! I replied to your email.
    #16
    ExiledMafia
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    Re: GTX 1080Ti FTW3 died last week, and here is what I received yesterday from EVGA... 2019/09/25 19:15:30 (permalink)
    Please follow up when you get your replacement card
    #17
    jekap
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    Re: GTX 1080Ti FTW3 died last week, and here is what I received yesterday from EVGA... 2019/09/26 16:39:09 (permalink)
    ExiledMafia
    Please follow up when you get your replacement card

    Yes, will do.
    #18
    jekap
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    Re: GTX 1080Ti FTW3 died last week, and here is what I received yesterday from EVGA... 2019/10/02 22:54:18 (permalink)
    Got a replacement card today. It looks much better compare to the first one. The only concern is small damage on the PCI-E connector. Saw some posts where EVGA rejected RMAs based on PCB damage...
    Just in case if I ever need to send it back, does EVGA accept it in this condition?
     
     
     *cannot attach any more pictures... wanted to upload closeups, but forum does not let me attach more than one picture and post 2 consecutive posts in a short amount of time...
     
    post edited by jekap - 2019/10/02 22:57:33

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    jekap
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    Re: GTX 1080Ti FTW3 died last week, and here is what I received yesterday from EVGA... 2019/10/02 22:58:21 (permalink)

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    #20
    jekap
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    Re: GTX 1080Ti FTW3 died last week, and here is what I received yesterday from EVGA... 2019/10/02 23:03:24 (permalink)

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    #21
    Cool GTX
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    Re: GTX 1080Ti FTW3 died last week, and here is what I received yesterday from EVGA... 2019/10/02 23:07:37 (permalink)
    Contact CS & have them Note this issue in your File ..... then Test the Card in your PC
     
    If you ever have to RMA in future there will be the Note & pictures about the condition you posted

    RTX Project EVGA X99 FTWK-5930K,EVGA2080Ti EVGA-1200P2  Nibbler EVGA X99 3-GPU Water Loop 1600P2  AIO Folding  1080Ti FTW3 Hybrid, 1200P
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    #22
    Sajin
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    Re: GTX 1080Ti FTW3 died last week, and here is what I received yesterday from EVGA... 2019/10/03 09:05:08 (permalink)
    Well that isn't good.

    Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
     

     
    #23
    jekap
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    Re: GTX 1080Ti FTW3 died last week, and here is what I received yesterday from EVGA... 2019/10/03 20:57:22 (permalink)
    Cool GTX
    Contact CS & have them Note this issue in your File ..... then Test the Card in your PC
     
    If you ever have to RMA in future there will be the Note & pictures about the condition you posted


    The card seems to be working fine, damage is cosmetic only but in pretty critical area of PCB. 
    Will wait if EVGA can outline their position here. I don't want to give them any hard time - still believe their products, warranty and customer support are the best in the industry. Just want to get a clear statement regarding my case. 
    If they don't post anything in the forum, I will give them a call tomorrow or early next week. will post reply here. 
    #24
    MSim
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    Re: GTX 1080Ti FTW3 died last week, and here is what I received yesterday from EVGA... 2019/10/04 06:03:20 (permalink)
    Did they not reach out to you about replacing that card? No way is the condition of that card acceptable for a RMA replacement. 

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    #25
    Cool GTX
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    Re: GTX 1080Ti FTW3 died last week, and here is what I received yesterday from EVGA... 2019/10/04 07:01:50 (permalink)
    jekap
    Cool GTX
    Contact CS & have them Note this issue in your File ..... then Test the Card in your PC
     
    If you ever have to RMA in future there will be the Note & pictures about the condition you posted


    The card seems to be working fine, damage is cosmetic only but in pretty critical area of PCB. 
    Will wait if EVGA can outline their position here. I don't want to give them any hard time - still believe their products, warranty and customer support are the best in the industry. Just want to get a clear statement regarding my case. 
    If they don't post anything in the forum, I will give them a call tomorrow or early next week. will post reply here. 




     
    OK, give a update when you have something to share
     
    Those are some Great Closeup photos; what did you take them with ?

    RTX Project EVGA X99 FTWK-5930K,EVGA2080Ti EVGA-1200P2  Nibbler EVGA X99 3-GPU Water Loop 1600P2  AIO Folding  1080Ti FTW3 Hybrid, 1200P
    Thank You for Your Support


    #26
    EVGATech_AdamB
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    Re: GTX 1080Ti FTW3 died last week, and here is what I received yesterday from EVGA... 2019/10/04 09:17:23 (permalink)
    Hello jekap! I am sorry to see the issues you have been having with your RMA. I will be working with you directly on this. Please be on the lookout for an e-mail shortly.

    Like our service? Please provide feedback for us at the link HERE
    #27
    jekap
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    Re: GTX 1080Ti FTW3 died last week, and here is what I received yesterday from EVGA... 2019/10/07 12:06:29 (permalink)
    Cool GTX
    jekap
    Cool GTX
    Contact CS & have them Note this issue in your File ..... then Test the Card in your PC
     
    If you ever have to RMA in future there will be the Note & pictures about the condition you posted


    The card seems to be working fine, damage is cosmetic only but in pretty critical area of PCB. 
    Will wait if EVGA can outline their position here. I don't want to give them any hard time - still believe their products, warranty and customer support are the best in the industry. Just want to get a clear statement regarding my case. 
    If they don't post anything in the forum, I will give them a call tomorrow or early next week. will post reply here. 




     
    OK, give a update when you have something to share
     
    Those are some Great Closeup photos; what did you take them with ?


    EVGA contacted me and offered another advanced RMA. Working on details and update the topic as it goes.
     
    Those closups I took with iPhone Xs and native photo app :) Keep it about 10-15cm (4-6 inches) from the target and zoom in :)
    #28
    PietroBRA
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    Re: GTX 1080Ti FTW3 died last week, and here is what I received yesterday from EVGA... 2019/10/15 12:30:31 (permalink)
    Jekap
    Any news from your new card?
    #29
    jekap
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    Re: GTX 1080Ti FTW3 died last week, and here is what I received yesterday from EVGA... 2019/10/15 12:30:50 (permalink)
    Received the third RMA card - seems to be in good condition and working fine so far (3 days). 
    Overall, I am happy with EVGA Customer Service and Warranty Policies. They offered me advanced RMA (cross-shipping) from the start, but since I am in Canada, I didn't want to deal with USD/CAD currency conversion and feed my bank... so went to standard RMA. Second and third time, EVGA offered advanced RMA with zero-dollar deposit. So I just entered my Visa card and had no charge. EVGA/UPS did a good job and I received all cards in less than a week with all customs clearance. Will be sending second card back today. Thank you, EVGA!
     
    #30
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