harmic79
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Friday, September 16, 2022 6:11 PM
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When running windows, sometimes all connected monitors do not display. This is only resolved with a reboot (sometimes several).
When playing games, the video goes black within about 10 minutes every time in all games.
I updated by motherboard Bios etc to the latest versions. I also did a complete fresh Windows 10 install to see if there was something corrupt causing this. The issues persisted.
I believe the card is defective. This only started about 5 days ago and I did not make any system changes. The card ran perfect up until then.
Any help you can provide would be great.
My system specs:
GPU: EVGA 3080 12GB
Motherboard: MSI B550 Tomahawk
CPU: Ryzen 5900X
Do I need EVGA to authorize a RMA or can I just send this back?
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EVGATech_MatthewC
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Re: EVGA 3080 12GB - black screen after gaming for 5-10 miuntes
Friday, September 16, 2022 6:30 PM
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It could be the overcurrent protections being triggered on the card. You can check what the +12v is running at. If the +12v rail is too high or too low of a voltage it can cause issues. Instructions can be found HERE. I would suggest reinstalling the drivers with Display Driver Uninstaller if you didn't. DDU removes any traces of old drivers, and can often help resolve various issues even a clean install won't fix. You can find a download to DDU HERE.
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harmic79
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Re: EVGA 3080 12GB - black screen after gaming for 5-10 miuntes
Friday, September 16, 2022 7:50 PM
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Thanks, Matthew. I did the following steps and will see if it helps. I was able to run a game for about 10 minutes before I had to stop it due to work.
I reseated the GPU.
I reseated the power plugs into the GPU.
I reseated the DP/HDMI cables into the GPU.
I plugged direct to the wall; not the power strip.
I used the DDU (did it before too though without helping) and updated to the latest drivers (again).
the +12v was consistent and was 12.216. That did not modify.
I'll try again later tonight and will see if it crashes again.
Thanks.
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Michapolys
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Re: EVGA 3080 12GB - black screen after gaming for 5-10 miuntes
Friday, September 16, 2022 8:52 PM
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It could be the PSU. What's the model? Not brand/wattage, the actual model.
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harmic79
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Re: EVGA 3080 12GB - black screen after gaming for 5-10 miuntes
Friday, September 16, 2022 9:42 PM
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Michapolys
It could be the PSU. What's the model? Not brand/wattage, the actual model.
EVGA Supernova 750 G+
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Sajin
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Re: EVGA 3080 12GB - black screen after gaming for 5-10 miuntes
Friday, September 16, 2022 9:45 PM
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What happens when you underclock the card to max negative clocks on the core & mem using msi afterburner?
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Michapolys
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Re: EVGA 3080 12GB - black screen after gaming for 5-10 miuntes
Friday, September 16, 2022 9:47 PM
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Ouch!
The G+ is one of those units that cannot keep up with the transient loads of the 3080. That is probably the problem.
If you have access to a PSU that can handle those, give it a try. It will most likely fix the issue.
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harmic79
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Re: EVGA 3080 12GB - black screen after gaming for 5-10 miuntes
Friday, September 16, 2022 9:51 PM
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Sajin
What happens when you underclock the card to max negative clocks on the core & mem using msi afterburner?
I don't have afterburner installed at the moment, but I did have it before. I went from 400W to about 250W at 100% GPU usage. I ran it for about 3 months and had no crashes. Then crashing. I do not have it installed right now as I am trying to have as little as possible running. I'm actually gaming ok at the moment (only maybe 15 minutes though right now without a crash). I did have 2 crashed though but both happened when I hit the Windows button while in full screen. I am mashing the windows button now though and it seems ok. I have my fingers crossed.
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harmic79
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Re: EVGA 3080 12GB - black screen after gaming for 5-10 miuntes
Friday, September 16, 2022 9:54 PM
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Michapolys
Ouch!
The G+ is one of those units that cannot keep up with the transient loads of the 3080. That is probably the problem.
If you have access to a PSU that can handle those, give it a try. It will most likely fix the issue.
Odd. It ran just fine for about 4 months, now this. Do you have one you can recommend? I do my shopping at Microcenter.
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Michapolys
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Re: EVGA 3080 12GB - black screen after gaming for 5-10 miuntes
Friday, September 16, 2022 10:02 PM
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First make sure that this is actually the problem.
- Check for high temperatures, memory issues, etc.
- Try a different PSU. Preferably one you already have, to avoid overspending.
EVGA has the G2, P2, G6 and P6 series that should be fine, but if I were to get a PSU now, I would make sure to get an ATX 3.0 unit, and those are still somewhat rare.
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harmic79
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Re: EVGA 3080 12GB - black screen after gaming for 5-10 miuntes
Friday, September 16, 2022 11:30 PM
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Michapolys
- Check for high temperatures, memory issues, etc.
So far I checked: CPU temps - 75c temp under load; 15c less than max temp GPU temps - 72c temp under load Memory - i used the WIN10 memory test tool and it passed Is there anything else I should test?
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Michapolys
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Re: EVGA 3080 12GB - black screen after gaming for 5-10 miuntes
Saturday, September 17, 2022 5:31 AM
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Try a different PSU if you have access to one. Just make sure it can handle the power spikes.
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EVGATech_DanielM
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Re: EVGA 3080 12GB - black screen after gaming for 5-10 miuntes
Saturday, September 17, 2022 3:26 PM
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obviously, if you haven't - drop into another system entirely.
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