Hello,
 
I have a 3080Ti that I was swapping a water block on for a different one.  I accidently knocked a capacitor off the board.
 
I contacted Evga support over a month ago asking if I can pay for a repair to fix it.  I supplied a picture of what I knocked off.  I received a response that they would need to look it over assess the repair costs/feasibility and they opened an RMA for me to send it in.  I wanted to get this resolved quickly so I overnighted this to Evga RMA at like a $200 cost to myself.  Because I need it fixed, quick.  A week went by and I had no contact.  I emailed support regarding it and they said they were waiting on the warehouse to offer a quote for the repair.  We are now over a month and have maybe about 8 emails back and forth that the warehouse still needs to provide a quote.  I don't know if the warehouse is even aware of what they are supposedly needing to do as I have to take somebodies word for it. Today really annoyed me, the RMA expired, I emailed support addressing the long string of emails back and forth, the response I got was that they RMA has been extended 14 more days and to please send them my GPU.
 
At my wit's end, does anybody at EVGA even know what happened to my 3080Ti?  Did they lose it? Are they offering things they don't even have?  All I know is I still have no repaired GPU when it seems I was told it would be quoted to me to decide what I wanted to do.  A month later... I have about $16,000 in GPU's registered with Evga that I have purchased so I have been a fairly loyal customer over the years, but this is crazy.

I appreciate it. Let me know if you need the RMA number to better identify who I am.

Hi Jayson,
 
Thank you for getting all of this taken care of.  I really appreciate the attention.  Sorry I had to publicly post something but I didn't know any other way to solve it.
 
Thank you

Yeah I had no expectation that they needed to repair my GPU for me because of my own accident.  I would have been bummed for sure that they turned me down for a repair but it isn't their responsibility to solve my issue.  But after they accepted it, it was now a different story lol.
 
I was more upset with EKWB.  I was removing an EKWB Vector block from it that I had been using for a while to replace it with an Heatkiller V block.  The stud came off the EKWB block which was preventing me from removing the screw.  I held the stud with a pair of pliers and turned the screw.  Hindsight I should have used vice grips.  Pliers slipped off the stud and wacked a capacitor off.  Blasted EKWB quality lol.  Not my first issue with EKWB.  I had an EKWB pump/res combo that was sitting on my counter that was only 3 months old, well under warranty, that was running attached to a radiator that was cleaning the radiator.  All of the sudden the pump started pouring smoke out of it, smelled awful.  Shut it off.  It would not turn back on after that.  Would trip the power supply probably from the pump being seized up.  Started an RMA with EKWB and they wanted me to shoot several videos to send to them of me running the pump.  I told them I can't run the pump because it doesn't turn on!  I made a video of me "powering" up the pump, but of course it doesn't respond.  Their response was they can't accept an RMA without me showing the pump running.  How the heck does that make sense?  It doesn't run, its broken, how can I show them a video of it running when the problem is it doesn't run.  They told me no other way.  I contacted Performance PCS who is a distributor for EKWB.  Told them the BS EKWB was pulling and they actually told me this isn't the first time EKWB pulled this kind of nonsense.  They shipped me a new pump when they weren't even the ones that sold it.  But they stepped in when EKWB failed.
 
But, received the 3080Ti from Evga as promised with overnight shipping, thanks again Jayson!  I promptly put the Heatkiller V block on it that I set out to do.  Went very smoothly this time LOL