the_Scarlet_one

johnlz
I certainly was not given a shipping label. I was given a label that clearly stated needed to be affixed to the box, but that this is not a shipping label.

That is not an advanced RMA. Advanced RMA is a service purchased at the time of registration that makes it so EVGA can send a card to you before your old card is taken out of your system. For Advanced RMA’s, a hold is placed on a credit card for the full price of the GPU, until the old GPU is returned in case a user decides not to return the old/broken product. This is typically the only option that comes with a shipping label that is pre-paid.

There is also cross ship RMA, where EVGA sends a card to you while you send a card back to them. They would also place a hold on a credit card for this process, if I am not mistaken, but the end user still pays for the shipping of the old card.

The last option is the one you went with more than likely, and that is a standard RMA, where you ship the card back to EVGA, they process the return, and then send out the replacement.

• EAR is only available to the original owner of the product.
• Currently EAR is ONLY available to residents in the contiguous "lower 48" United States.
• EAR is NOT available in Alaska, Hawaii, military deployment PO boxes, Canada or Mexico.
• EVGA bucks are not allowed to be used in the purchase of an EAR plan.

ds760
I'm in Canada. Advanced RMA is for the us only. I was standard Rma. They charged my credit card for a new kingpin. They shipped it to me. I recieved an email with a shipping label and 3 copies of documents for Customs. I packed up the kingpin I was returning defective and paid nothing at the ups store I dropped it off at. My new card arrived. My old was received by EVGA. They approved my credit card getting refunded the cost of the replacement card within the next few days. That's how standard Rma works.

Edward_Teach

the_Scarlet_one
EVGA is a US based company.

Lower 48 reference to continental states, Alaska and Hawaii are not continental states.

It has been a while since I have looked at a map but as far as I know Alaska is still a part of the North American continent. The phrase that you would want to use is : 48 contiguous states or 48 conterminous states.

johnlz
So this is a bit of a rant, but I am quite frustrated.

I appreciate that EVGA offers RMA. My 3090 ftw ultra is just a little over 1.5 month old. Randomly died over the weekend ran through simple support and they agreed to RMA. So far this is great. What I am having a hard time understanding is why I had to drop $80 to ship back a card that broke due to EVGA parts and product and nothing I did. On top of that since I’m just outside the 30 day window I will likely be getting a refurbished 3090. I think EVGA is a great company and had a prior card by EVGA that is going 5+ years strong (being used now in the system while I wait) which is why I went with them again. I am quite annoyed to paying almost $2000 for a video card and then having to pay more to return and get a refurbished one when the card failed so quickly and by no fault of mine. (EVGA has my money this go around, but this seriously has me reconsidering the brand for future purchases)

ds760
I'm in Canada. Advanced RMA is for the us only. I was standard Rma. They charged my credit card for a new kingpin. They shipped it to me. I recieved an email with a shipping label and 3 copies of documents for Customs. I packed up the kingpin I was returning defective and paid nothing at the ups store I dropped it off at. My new card arrived. My old was received by EVGA. They approved my credit card getting refunded the cost of the replacement card within the next few days. That's how standard Rma works.

Gogod2020
I was charged 200 EUR to send my RMA card from Greece to Germany. Cross ship RMA would technically mean that I should have extra cash at bank to do it to begin with which at the time I didn't so there you go.

I mean, I do appreciate that they ve sent me a brand new sealed card but honestly having to pay 200 EUR for something that was NOT my fault...

ds760
They just emailed me a return shipping label and customs documents. Didn't have to do anything. Why should I pay for shipping a defective product back?