Well I thought I would share my woes with regards my ongoing RMA which started in September 2021.
My trusty EVGA 1080TI FTW3 finally gave up the ghost in September 2021, luckily I had bought the extended 5 year warranty with RMA (December 2017). So I raised my RMA with EVGA support and selected the advance option to get replacement in advance of the card shipping back to EVGA in Germany. To do this I had put up an assurity of over 1300 Euros to allow me to do this. The card was shipped back to Germany from the UK and this arrived 2 days later to EVGAs return department, with no advance replacement arriving to me as they didn't have any to ship. I contacted them about refunding me my assurity for the advance RMA and was advised this would happen which it did, but due to the Euro-Pound exchange change I lost £55. It then took some time to find a replacement which was shipped and arrived to me several weeks later. 
 
Now it gets frustrating as this card last 4 days before it went wrong, so I started another RMA and asked if they would pay for the courier and they did allow me to get up to 29 euro back. I dint uses the advance RMA (dont want to lose more money) and shipped back to EVGA in Germany. This arrived back to them 3 days later and I then waited several weeks for the replacement. i was offered an RTX 2080 but didnt want to go from 11GB > 8GB so I declined. I was then shipped a replacement GTX1080Ti FTW3 Elite (in white) which I advised I didnt want as all my builds are black. However this got shipped to me. This was sent, and 2 days later I received a letter from ParcelForce advising that I had a delivery that required import duty to be paid. This came to a total of £108 and when I spoken to ParcelForce they advised me I would have to contact HMRC to get a refund. I paid the import charge and took delivery of the card and started the refund process with HMRC, which they agreed to and I was refunded 5 weeks later, the £96 which was the HMRC (£12 fwas for ParcelForce admin charge).
 
I left this card for a couple of weeks fuming about the charges and delays and getting annoyed that I had to go through all that to get my replacement and over the Christmas break I though I would just install it and forget about it being white, only to get 4 hours of use before this card also went wrong. So I have just been going through RMA process yet again, arranging delivery to EVGA in Germany once again and waited until I was contacted about a replacement (which then turned out to be exactly the same model I sent back in the first place). I accepted this and advised EVGA of all the issues with import duty that I had, asking them to ensure the external window document stated this was an RMA and hence no value only to get yest another notification from UPS this time advising that I had a delivery that import duty was to be paid on, only this time its £124 (another £12 charge + £112 for HMRC). So I now have no option but to pay this and go through all the hoops to get paid back for the 2nd time with HMRC.
 
So far this RMA has cost me over £108 of my own money (which i wont get back) and hence why I'm posting this as a warning to anyone RMAing an EVGA product form the UK back to Germany !!!!
 
One very annoyed, frustrated ex EVGA customer.

Hi Scarlet thanks for your reply. to answers some of you questions
 
All cards have had the issue where the monitor, either an Alienware AW3418DW or Dell S2716DG fail to show anything. What is strange I'm currently using an EVGA 1080TI SC2  in the same systems without issue and this card has now been swapped over several time and continues to work wonderfully.
 
The issue with exchange rates is more to do with not being able to actually get anything sent from EVGA before them receiving my card, when using the advanced RMA option. When my faulty card arrived with them BEFORE they sent me the 1st replacement card. So in reality I lost money for no reason of mine. If they haven't got cards to send using the advanced option then they shouldn't require payment and they should hold the option of taking payment until they have shipped the advanced replacement which they didnt do.
 
The shipping charges for the current return and the previous have/will be refunded.
 
I hope this clarifies the situation for you and other who read this post on the forum.
 

I really liked EVGA and have had great products, its that this has been a nightmare for this RMA and even after warning about the import duties issue (which many others report in this forum) you still have issues putting the wrong external paperwork which causes the inbound courier to have to charge import duty. The first RMA had no issue and after warning in the communications for the 2nd and 3rd RMA this has now occurred twice.
 
As for the monitor issue, then how come the same systems are working with my Nvidia RTX 3080 FE and EVGA GTX 1080TI SC2? and have done so since the start of the RMA process in September last year. 

I did reclaim the first charge via HMRC (but loose the admin charge from ParcelForce) and will do the same for this one once I have the paperwork that should be with the card when it get delivered on next week. The process isnt difficult but as always HMRC are quick to take money but slower to pay its back which
usually takes a few weeks. The problem is EVGA put a value on the Customs Declaration Form (CN23) which if worth more than £135 flags the Import duty flag.
 
I had to fill in BOR286 Form stating why I'm requesting a duty import refund along with the CN23 and the EVGA Proforma Invoice which shows this is an RMA case (replacement under warranty) and the charge label from the parcel.

 
That sucks they charge import duty on a replacement card - effectively double taxation. EVGA would have to put the value on the item being shipped because if it got lost or damaged that would be the value that was covered by insurance.