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Extended RMA time frame.

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Reatork
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2022/01/20 14:44:57 (permalink)
Is it just me or has the processing of RMA taking a lot longer. My motherboard was received on the 12th & I expected at least a notification as to if they found the problem & if ther are replacing my board with the same model or if I was going to get something newer.

I’m just curious if anyone else has had such a delay, as their email says 1-2 business days.

System A: 
MOBO: EVGA x58 SLI,
CPU: Core i7 920 *3.8Ghz*,
RAM: 24Gig Mushkin DDR3 1600  *7-7-7-18*,
VID: EVGA GTX 580SC,
PSU: CoolerMaster 700W Ultimate 
System B:
MOBO: EVGA X58 Classified3,
CPU:  Core i7 990X *4.1Ghz*,
RAM: 24Gig Corsair DDR1600 *8-8-8-24*,
VID:  EVGA GTX 970SSC,
PSU:  Corsair 1200AX
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    EVGA_RMA_JaysonC
    RMA Management
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    Re: Extended RMA time frame. 2022/01/20 16:08:30 (permalink)
    Hi Reatork,
     
    Thank you for reaching out, we do apologize for they delay. 
    I am showing that our team was able to work you on a substitution for your out of stock item.  Please be on the lookout for an email with the tracking later this evening.
     
    Best Regards,

    -Jayson- EVGA USA RMA Dept.
    Reddit/Twitter - u/EVGA_JaysonC   @evga_jaysonc 

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