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Received new EVGA SuperNOVA 850 P2 - no joy....

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javelina1
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2021/03/24 19:31:16 (permalink)
Hi group,
 
As noted, received my new EVGA SuperNOVA 850 P2 today.  Unfortunately after install, it won't power up my rig.  My rig specs are in my sig.
 
Steps I've followed.
 
- installed the new EVGA PSU
- installed the new EVGA cables: MB, EPS/CPU, PCI/VGA
- I've unplugged all of the none essential USB devices, except for the USB keyboard and mouse
- When I attempt to power on, I see that I get power to my USB keyboard.  Red key lights on the board come on
- after 4 or 5 seconds after the power on, I hear a "click" in the PSU, but nothing additional comes on....
- Whether I have ECO mode on or off, still the same issue...
- I've tried different wall power, still the same issue.....
- unseated, and re-seated all of the cables, still the same issue....
 
Prior to installing the new PSU, I did perform the power self test.  I turned off the ECO mode, plugged the PSU into the wall power, and I could see the PSU fan spin.  So from the self test mode, the PSU looked fine.
 
After all of the above, I then punted and put the original Seasonic PSU back in.  My rig powers up just fine with the old PSU...  go figure.
 
For what it's worth.  My Seasonic PSU does not have specific CPU/EPS connections.  It just has 5x PCI/VGA connections.  Whereas the EVGA has the 2x CPU/EPS motherboard connections, plus the 4x PCI/VGA.  When I had the EVGA PSU installed, I did make sure to use the ESP cables into the PSU CPU plugs, and my GPU was using the PCI/VGA, but still no joy....
 
Not sure what else to do, other than return the EVGA PSU?
post edited by javelina1 - 2021/03/24 19:34:35

Gigabyte Z390 Aorus Ultra, i7-9700k (4.9ghz all cores), NH-D15 cooler, 64 GB CL-14 3200mhz RAM, RTX 3090FE, Soundblaster Z, Yamaha 5.1 A/V Receiver, 2x 512GB Samsung NVMe, 1x 1TB Samsung NVMe, 1x 2TB Samsung SSD, Win 10 Pro, TM Warthog, Virpil WarBRD, MFG Crosswinds, 43" Samsung 4K TV, 21.5 Acer VT touchscreen, TrackIR, JetSeat KW-908, Reverb G2, Wheel Stand Pro Super Warthog, Phanteks Enthoo Pro Full Tower Case, EVGA 850 P2 PSU, PointCTRL, Buttkicker 2
 
 
#1

4 Replies Related Threads

    EVGATech_PeterN
    Superclocked Member
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    Re: Received new EVGA SuperNOVA 850 P2 - no joy.... 2021/03/24 19:55:32 (permalink)
    Hi javelina1,
     
    Sorry your 850 P2 did not power up the PC.  Be sure to use the original P2 cables, and not any other cables or extenders, to be sure.  Since the PSU did power on with the detection tool, it very well could be an installation issue.  I would recommend to try with just the CPU and 1 RAM Module connected.  Have the CPU and 24-Pin cable connected, with the CPU fan as well.  Disconnect all other devices, and make sure the original cables are being used.
     
    If you have further questions, please submit a support ticket.
     
    https://www.evga.com/support/ticket/support.aspx
     
    Regards,
    Peter N

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    #2
    javelina1
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    Re: Received new EVGA SuperNOVA 850 P2 - no joy.... 2021/03/25 12:28:30 (permalink)
    I'm all sorted at this point.  Got the P2 working.  all cool.  (a bit of re-seating things, after ripping into the case a bit...)  :-)

    Gigabyte Z390 Aorus Ultra, i7-9700k (4.9ghz all cores), NH-D15 cooler, 64 GB CL-14 3200mhz RAM, RTX 3090FE, Soundblaster Z, Yamaha 5.1 A/V Receiver, 2x 512GB Samsung NVMe, 1x 1TB Samsung NVMe, 1x 2TB Samsung SSD, Win 10 Pro, TM Warthog, Virpil WarBRD, MFG Crosswinds, 43" Samsung 4K TV, 21.5 Acer VT touchscreen, TrackIR, JetSeat KW-908, Reverb G2, Wheel Stand Pro Super Warthog, Phanteks Enthoo Pro Full Tower Case, EVGA 850 P2 PSU, PointCTRL, Buttkicker 2
     
     
    #3
    EVGATech_DavidR
    EVGA Tech Support
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    Re: Received new EVGA SuperNOVA 850 P2 - no joy.... 2021/03/25 13:11:36 (permalink)
    Hi Javelina,
     
    Glad to hear that everything is working now. Feel free to reach out if you need any assistance!
    #4
    javelina1
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    Re: Received new EVGA SuperNOVA 850 P2 - no joy.... 2021/03/25 15:29:42 (permalink)
    EVGATech_DavidR
    Hi Javelina,
     
    Glad to hear that everything is working now. Feel free to reach out if you need any assistance!


    Gracias amigo!  appreciate the help.

    Gigabyte Z390 Aorus Ultra, i7-9700k (4.9ghz all cores), NH-D15 cooler, 64 GB CL-14 3200mhz RAM, RTX 3090FE, Soundblaster Z, Yamaha 5.1 A/V Receiver, 2x 512GB Samsung NVMe, 1x 1TB Samsung NVMe, 1x 2TB Samsung SSD, Win 10 Pro, TM Warthog, Virpil WarBRD, MFG Crosswinds, 43" Samsung 4K TV, 21.5 Acer VT touchscreen, TrackIR, JetSeat KW-908, Reverb G2, Wheel Stand Pro Super Warthog, Phanteks Enthoo Pro Full Tower Case, EVGA 850 P2 PSU, PointCTRL, Buttkicker 2
     
     
    #5
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