Nikolay_kms
New Member
- Total Posts : 34
- Reward points : 0
- Joined: 2020/06/23 08:51:07
- Status: offline
- Ribbons : 0
Evga received my return by RMA on 01.12.2021 EVGA GeForce RTX 2080 FTW3 ULTRA, earlier the support service informed me that within 8 days, a replacement of my video card will be sent. RMA Number: 5411201130488034 
Attached Image(s) 
|
the_Scarlet_one
formerly Scarlet-tech
- Total Posts : 24581
- Reward points : 0
- Joined: 2013/11/13 02:48:57
- Location: East Coast
- Status: offline
- Ribbons : 79
Re: RMA Status: EXPIRED !!!
2021/01/20 03:05:22
(permalink)
If EVGA already has it, then everything should be fine.
|
aka_STEVE_b
EGC Admin
- Total Posts : 17692
- Reward points : 0
- Joined: 2006/02/26 06:45:46
- Location: OH
- Status: offline
- Ribbons : 69
Re: RMA Status: EXPIRED !!!
2021/01/20 04:25:52
(permalink)
contact them to take a look at the error.
AMD RYZEN 9 5900X 12-core cpu~ ASUS ROG Crosshair VIII Dark Hero ~ EVGA RTX 3080 Ti FTW3~ G.SKILL Trident Z NEO 32GB DDR4-3600 ~ Phanteks Eclipse P400s red case ~ EVGA SuperNOVA 1000 G+ PSU ~ Intel 660p M.2 drive~ Crucial MX300 275 GB SSD ~WD 2TB SSD ~CORSAIR H115i RGB Pro XT 280mm cooler ~ CORSAIR Dark Core RGB Pro mouse ~ CORSAIR K68 Mech keyboard ~ HGST 4TB Hd.~ AOC AGON 32" monitor 1440p @ 144Hz ~ Win 10 x64
|
Nikolay_kms
New Member
- Total Posts : 34
- Reward points : 0
- Joined: 2020/06/23 08:51:07
- Status: offline
- Ribbons : 0
Re: RMA Status: EXPIRED !!!
2021/01/20 04:55:36
(permalink)
aka_STEVE_b
contact them to take a look at the error.
I have already sent them several messages, they do not answer 
|
davevt31
FTW Member
- Total Posts : 1130
- Reward points : 0
- Joined: 2008/10/05 10:33:26
- Location: Johnstown, NY
- Status: offline
- Ribbons : 7
Re: RMA Status: EXPIRED !!!
2021/01/20 09:29:11
(permalink)
Maybe because you waited a month to send it has something to do with the expired message.
|
Nikolay_kms
New Member
- Total Posts : 34
- Reward points : 0
- Joined: 2020/06/23 08:51:07
- Status: offline
- Ribbons : 0
Re: RMA Status: EXPIRED !!!
2021/01/20 09:57:37
(permalink)
davevt31
Maybe because you waited a month to send it has something to do with the expired message.
Maybe you can check the tracking number and see the shipping date?
|
aka_STEVE_b
EGC Admin
- Total Posts : 17692
- Reward points : 0
- Joined: 2006/02/26 06:45:46
- Location: OH
- Status: offline
- Ribbons : 69
Re: RMA Status: EXPIRED !!!
2021/01/20 10:08:59
(permalink)
The European branch of EVGA has been pretty ravaged by Covid and has been noted as being overly busy trying to catch up ....
AMD RYZEN 9 5900X 12-core cpu~ ASUS ROG Crosshair VIII Dark Hero ~ EVGA RTX 3080 Ti FTW3~ G.SKILL Trident Z NEO 32GB DDR4-3600 ~ Phanteks Eclipse P400s red case ~ EVGA SuperNOVA 1000 G+ PSU ~ Intel 660p M.2 drive~ Crucial MX300 275 GB SSD ~WD 2TB SSD ~CORSAIR H115i RGB Pro XT 280mm cooler ~ CORSAIR Dark Core RGB Pro mouse ~ CORSAIR K68 Mech keyboard ~ HGST 4TB Hd.~ AOC AGON 32" monitor 1440p @ 144Hz ~ Win 10 x64
|
Nikolay_kms
New Member
- Total Posts : 34
- Reward points : 0
- Joined: 2020/06/23 08:51:07
- Status: offline
- Ribbons : 0
Re: RMA Status: EXPIRED !!!
2021/01/20 10:18:57
(permalink)
aka_STEVE_b
The European branch of EVGA has been pretty ravaged by Covid and has been noted as being overly busy trying to catch up ....
Yes, I understand that ... It's sad. But I can't work for 4 months, the video card is broken and it worries me a lot every day. The financial situation of my family depends on this ...
post edited by Nikolay_kms - 2021/01/20 10:20:03
|
the_Scarlet_one
formerly Scarlet-tech
- Total Posts : 24581
- Reward points : 0
- Joined: 2013/11/13 02:48:57
- Location: East Coast
- Status: offline
- Ribbons : 79
Re: RMA Status: EXPIRED !!!
2021/01/20 11:18:11
(permalink)
davevt31
Maybe because you waited a month to send it has something to do with the expired message.
Not sure where you got that information from. You definitely didn’t get it from the screen shots, because the screen shot doesn’t show the date the item was shipped, only the date it was delivered.
|
davevt31
FTW Member
- Total Posts : 1130
- Reward points : 0
- Joined: 2008/10/05 10:33:26
- Location: Johnstown, NY
- Status: offline
- Ribbons : 7
Re: RMA Status: EXPIRED !!!
2021/01/20 11:29:21
(permalink)
the_Scarlet_one
davevt31
Maybe because you waited a month to send it has something to do with the expired message.
Not sure where you got that information from. You definitely didn’t get it from the screen shots, because the screen shot doesn’t show the date the item was shipped, only the date it was delivered.
My bad, I was looking at the shipment posted by Customer at Hub as the shipping date.
|
ty_ger07
Insert Custom Title Here
- Total Posts : 21174
- Reward points : 0
- Joined: 2008/04/10 23:48:15
- Location: traveler
- Status: online
- Ribbons : 270
Re: RMA Status: EXPIRED !!!
2021/01/20 11:40:40
(permalink)
It does look like he waited more than a month to ship it. The confusion is the difference in date format.
According to the screenshots, the RMA was create 11/30/2020, and the shipment was sent 01/12/2021. It looked like it was shipped 12/1, but then you see "2021" and realize the difference in date format.
I agree with you. It looks like he shipped it more than a month later, and that is why it is "expired".
ASRock Z77 • Intel Core i7 3770K • EVGA GTX 1080 • Samsung 850 Pro • Seasonic PRIME 600W Titanium
My EVGA Score: 1546 • Zero Associates Points • I don't shill
|
Nikolay_kms
New Member
- Total Posts : 34
- Reward points : 0
- Joined: 2020/06/23 08:51:07
- Status: offline
- Ribbons : 0
Re: RMA Status: EXPIRED !!!
2021/01/20 11:45:42
(permalink)
ty_ger07
It does look like he waited more than a month to ship it. The confusion is the difference in date format.
According to the screenshots, the RMA was create 11/30/2020, and the shipment was sent 01/12/2021. It looked like it was shipped 12/1, but then you see "2021" and realize the difference in date format.
I agree with you. It looks like he shipped it more than a month later, and that is why it is "expired".
 RMA validity period is 45 days, Evga received the parcel in 42 days! 
post edited by Nikolay_kms - 2021/01/20 11:48:15
|
davevt31
FTW Member
- Total Posts : 1130
- Reward points : 0
- Joined: 2008/10/05 10:33:26
- Location: Johnstown, NY
- Status: offline
- Ribbons : 7
Re: RMA Status: EXPIRED !!!
2021/01/20 11:48:47
(permalink)
We couldn't see the while tracking info from the initial screenshot, that's why the confusion.
|
ty_ger07
Insert Custom Title Here
- Total Posts : 21174
- Reward points : 0
- Joined: 2008/04/10 23:48:15
- Location: traveler
- Status: online
- Ribbons : 270
Re: RMA Status: EXPIRED !!!
2021/01/20 12:04:22
(permalink)
Nikolay_kms
ty_ger07
It does look like he waited more than a month to ship it. The confusion is the difference in date format.
According to the screenshots, the RMA was create 11/30/2020, and the shipment was sent 01/12/2021. It looked like it was shipped 12/1, but then you see "2021" and realize the difference in date format.
I agree with you. It looks like he shipped it more than a month later, and that is why it is "expired".
RMA validity period is 45 days, Evga received the parcel in 42 days!
Good to know. But how could we know given the information you provided? Sorry, there is nothing we can do to help. I'm sure that it will get taken care of eventually. EVGA's EU team is terribly slow. Hang in there.
ASRock Z77 • Intel Core i7 3770K • EVGA GTX 1080 • Samsung 850 Pro • Seasonic PRIME 600W Titanium
My EVGA Score: 1546 • Zero Associates Points • I don't shill
|
z999z3mystorys
CLASSIFIED Member
- Total Posts : 4480
- Reward points : 0
- Joined: 2008/11/29 06:46:22
- Location: at my current location
- Status: offline
- Ribbons : 23
Re: RMA Status: EXPIRED !!!
2021/01/21 08:38:12
(permalink)
It's possible it wasn't fully processed as being received before time ran out, which might be why it was marked as expired. Someone may have to manually restore the RMA (I don't really know how the system works). I don't know how long it might take at this point, or if you'll receive your RMA with it still showing as expired (which I could see happening, even without being told only to have to show up one day, depending on how well they are doing with RMA)
|
Nikolay_kms
New Member
- Total Posts : 34
- Reward points : 0
- Joined: 2020/06/23 08:51:07
- Status: offline
- Ribbons : 0
Re: RMA Status: EXPIRED !!!
2021/01/21 09:25:12
(permalink)
Thanks everyone for the help.
The problem is that Evga simply does not answer, most likely my turn did not come.
And at the time of receiving the parcel, the RMA status was active.
|
Hoggle
EVGA Forum Moderator
- Total Posts : 10103
- Reward points : 0
- Joined: 2003/10/13 22:10:45
- Location: Eugene, OR
- Status: offline
- Ribbons : 4
Re: RMA Status: EXPIRED !!!
2021/01/21 09:48:42
(permalink)
From my understanding it has to be shipped to them. After it shows up they will handle it even past the deadline.
|
EVGATech_AdamB
FTW Member
- Total Posts : 1930
- Reward points : 0
- Joined: 2017/06/05 00:00:00
- Location: Brea, CA
- Status: offline
- Ribbons : 4
Re: RMA Status: EXPIRED !!!
2021/01/21 15:36:14
(permalink)
Hello Nikolay_kms! After a certain amount of time an RMA may automatically expire on the website, but if we receive it within a reasonable timeframe after it expires then we would continue processing. I have informed out EU team about the concern and they will be looking into your RMA.
Like our service? Please provide feedback for us at the link HERE. 
|
Nikolay_kms
New Member
- Total Posts : 34
- Reward points : 0
- Joined: 2020/06/23 08:51:07
- Status: offline
- Ribbons : 0
Re: RMA Status: EXPIRED !!!
2021/01/21 20:36:41
(permalink)
post edited by Nikolay_kms - 2021/01/22 08:49:21
|