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Odd scenario with XC3 I ordered...

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KingStyle
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Saturday, January 02, 2021 10:30 PM (permalink)
Hi all, so long story short, I ordered an XC3 Ultra online.  I received the XC3 Black (8881 vs the 8885 sku).  Now its only MHz and a backplate that is the difference (I am watercooling next weekend anyway), but in regards to warranty/step-up my order will show an Ultra vs a Black.  Now I am hoping that nothing happens, but knowing the availability of these cards I am not willing to return it because of this, but how do you think EVGA will deal with Step-Up/Warranty for something like this?

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    bmgjet
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    Re: Odd scenario with XC3 I ordered... Saturday, January 02, 2021 11:32 PM (permalink)
    Contact support.
    Your losing a decent chunk of money not getting the ultra you paid for so you should alteast be refunded the difference.
    Warranty/step-up will show as what ever serial number you register to your profile.
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    Cool GTX
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    Re: Odd scenario with XC3 I ordered... Saturday, January 02, 2021 11:33 PM (permalink)
    Review your Order & receipt - Register Card & upload the invoice
     
    then Call CS & discuss

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    KingStyle
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    Re: Odd scenario with XC3 I ordered... Sunday, January 03, 2021 9:36 AM (permalink)
    Thank you, the difference is only 30 bucks from the XC3 Black to the Ultra.  I wouldn't need the backplate anyway so its not a big deal.  I've reached out to them to get the price difference so we will see how that goes.

    AMD Ryzen 9 5900X
    Gigabyte X570 Aorus Master
    evga 3080 ti Hydro Copper
    G.Skill Trident Z Neo 32 GB DDR4-3600
    WD Black SN850 1 TB NVMe
    Samsung 970 Evo Plus 250 GB NVMe
    Samsung 970 Evo Plus 1 TB NVMe
    Samsung 860 Evo 1 TB SSD
    Samsung 840 Pro 256 GB SSD
    Seasonic PRIME Ultra Platinum 1000 W 80+
    Lian Li 011 Dynamic XL
    Monitors (3) Dell S2721DGF
    CPU Block Optimus Foundation
    GPU Block EKWB
    Watercooling EKWB PETG Hardline tubing and fittings
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    Cool GTX
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    Re: Odd scenario with XC3 I ordered... Sunday, January 03, 2021 4:29 PM (permalink)
    seems like there was a mix-up
    I'm sure EVGA will make it right
     

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     When someone does not use reason to reach their conclusion in the first place; you can't use reason to convince them otherwise!
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