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My friends payment went through but the order didnt?

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Zionics
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Friday, November 29, 2019 7:21 AM (permalink)
My friend recently ordered a 1660 ti XC Gaming Video Card and said that the payment went through but not the order. Can someone please help?
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    HeavyHemi
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    Re: My friends payment went through but the order didnt? Friday, November 29, 2019 7:43 AM (permalink)
    Zionics
    My friend recently ordered a 1660 ti XC Gaming Video Card and said that the payment went through but not the order. Can someone please help?


    Your friend needs to contact EVGA. Since you're not going to put their personal information here...
    There are several methods
    https://www.evga.com/about/contactus/

    EVGA X99 FTWK / i7 6850K @ 4.5ghz / RTX 3080Ti FTW Ultra / 32GB Corsair LPX 3600mhz / Samsung 850Pro 256GB / Be Quiet BN516 Straight Power 12-1000w 80 Plus Platinum / Window 10 Pro
     
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    Hoggle
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    Re: My friends payment went through but the order didnt? Friday, November 29, 2019 10:46 AM (permalink)
    Your friend would need to use the contact us link and call EVGA. Because it deals with a credit card transaction they will need to talk directly to the card holder who placed he order.

    Use an Associates Code & SAVE 5% - 10% on your purchase. Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it. 
     
     
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    rjohnson11
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    Re: My friends payment went through but the order didnt? Friday, November 29, 2019 11:09 AM (permalink)
    The EVGA office is closed for the holidays in the USA until Monday. If you are in another country contact EVGA by using the phone numbers listed here:
     
    https://www.evga.com/about/contactus/

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    Cool GTX
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    Re: My friends payment went through but the order didnt? Friday, November 29, 2019 1:33 PM (permalink)
    Welcome to the EVGA Forums Zionics


    Did your friend Order direct from EVGA.com ?  Do they live in North America ?
     
    Did they check the Box - agree to the Terms of Sale ?
     
    Have your friend take screen shots of the Order
     
    Did they get an Order Number issued ?
     
    This may be helpful when talking to EVGA CS
     
    Make sure your browser security is not the issue - "cookies"
     
    You did not mention any Error Code or message

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     When someone does not use reason to reach their conclusion in the first place; you can't use reason to convince them otherwise!
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