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Resolved - EVGA RTX 2080 Ti FW3 worked for only minutes

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Jabalwan
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Saturday, August 03, 2019 9:20 PM (permalink)
Purchased new GPU directly from EVGA. Received and installed the very expensive "EVGA GeForce RTX 2080 Ti FTW3 ULTRA HYDRO COPPER GAMING, 11G-P4-2489-KR, 11GB GDDR6, RGB LED, iCX2 Technology, Metal Backplate". The card worked long enough to install the current EVGA driver. Then no signal to monitor. Q Code 02, card is bad. Put my old 1080 FE in SLi back in the computer and they worked just fine. Also installed an old AMD R9 Fury X and it also worked fine. Everything on the mobo works except for the 2080 Ti FW. Power supply is an EVGA 1300 G2. Sent message to EVGA and have heard nothing. 
 
 
 
 
edit Cool GTX added resolved to title
post edited by Cool GTX - Friday, August 09, 2019 7:34 PM
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    bcavnaugh
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    Re: EVGA RTX 2080 Ti FW3 worked for only minutes Saturday, August 03, 2019 9:28 PM (permalink)
    Welcome to the Forum
    How to you have your Custom Water Loop Setup?
    You also need to use 2 Separate PCIe Power Cables to this Graphics Card.
    Not One Cable with the Connectors on it.
    On what Motherboard is this Hydro Copper Graphics Card installed On, Make and Model?
    post edited by bcavnaugh - Saturday, August 03, 2019 9:34 PM

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    Jabalwan
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    Re: EVGA RTX 2080 Ti FW3 worked for only minutes Saturday, August 03, 2019 9:38 PM (permalink)
    The Custom Water Loop worked on my 1080 FE in SLi with no problems. I have an external radiator case with six fans on three radiators. Keeps my 1080 SLi very cool even when gaming. The 2080 lasted long enough for me to see an ideal temperature of 20 degrees C. Yes I had both plugs on the 2080 filled with the correctly. Thanks for the ideas.
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    Jabalwan
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    Re: EVGA RTX 2080 Ti FW3 worked for only minutes Saturday, August 03, 2019 9:39 PM (permalink)
    ASUS Crosshair VII Hero with an AMD 2700X.
     
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    bcavnaugh
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    Re: EVGA RTX 2080 Ti FW3 worked for only minutes Saturday, August 03, 2019 9:49 PM (permalink)
    What Monitor and What Type Video Cable are you using?
    Did you update the Motherboard Bios Before you install the RTX Card?
    Current Bios is
    Version 2501 2019/07/18 14.66 MBytes Link Download Link
    ROG CROSSHAIR VII HERO BIOS 2501
    Fix an issue where the mouse will sometimes freeze in the UEFI.
    Update multi-language string.
    Fix an issue with the Safe Boot button.
    "Before running the USB BIOS Flashback tool, please rename the BIOS file (C7H.CAP) using BIOSRenamer."
     
    Also update the AMD Chipset Divers.
    ChipsetVersion 1.7.29.0115 2019/08/02 49.87 MBytes Download LinkAMD Chipset driver - Fixed Destiny 2 application launch issues. - Updated AMD Ryzen Balanced power plan - Update AMD chipset driver 19.10.xx first before update this driver
    post edited by bcavnaugh - Saturday, August 03, 2019 9:58 PM

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    Cool GTX
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    Re: EVGA RTX 2080 Ti FW3 worked for only minutes Saturday, August 03, 2019 11:19 PM (permalink)
    Are you in the Primary PCIe slot for your MB ?  Is it behind a PLX chip ?
     
    Using DP to connect monitor ?
     
    There were /are some Win 10 bugs
     
    turn Windows 10 Fast Startup OFF, when upgrading drivers, firmware or hardware

                 Windows Central - How to disable Windows 10 fast startup (and why you'd want to)

                 How-to Geek The Pros and Cons of Windows 10’s “Fast Startup” Mode

     
    What happens in : BIOS screen ?   Booting into Safe Mode ?
     
    What happens if you remove power to your Monitor, for 30 sec & then plug it back in ?

    Run DDU - Then ---> Nvidia - Try Clean install of Only the GPU driver & PhysX
    1) test older driver 419.67
    2) and your newer driver 430.86


    This is the best black screen guide I've found - good read & reference

    How to fix black screen problems on Windows 10
    "When your Windows 10 device is displaying a black screen, use this guide to troubleshoot and resolve this issue."
     
    (excerpt 1)
    On Windows 10, a black screen can happen for a number of reasons. It could be related to an issue with a recent graphics driver update or physical connection between the display and video adapter. Also, you may experience this behavior while upgrading to a new feature update or applying a new cumulative update. Or it can just happen out of the blue.
     
    (excerpt 2)
    you'll see a black screen on your device, because Windows 10 lost its connection to the display. When this happens, you can use the Windows key + Ctrl + Shift + B keyboard shortcut, which restarts the video driver and refreshes the connection with the monitor.

    Learn your way around the EVGA Forums, Rules & limits on new accounts Ultimate Self-Starter Thread For New Members

    I am a Volunteer Moderator - not an EVGA employee

    Older RIG projects RTX Project  Nibbler


     When someone does not use reason to reach their conclusion in the first place; you can't use reason to convince them otherwise!
    #6
    Jabalwan
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    Re: EVGA RTX 2080 Ti FW3 worked for only minutes Sunday, August 04, 2019 5:42 AM (permalink)
    Thank you "bcavanaugh" and "Cool GTX" for your many suggestions. So after all of that, here is what I have... My PC runs perfectly with any GPU except the new EVGA RTX 2080 Ti FTW3 copper. Everything in my PC works as smooth as you could ask for, except for the EVGA RTX 2080 Ti FTW3, which by the way will not work in any other PC that my friends were good enough to allow me to try. The EVGA RTX 2080 Ti FTW3 is just the same as it was when the EVGA RTX 2080 Ti FTW3 stopped working with less then 5 minutes after turning on the PC. It appears that I now have a very expensive and large paperweight until EVGA decides to respond to my request for help.
    #7
    bcavnaugh
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    Re: EVGA RTX 2080 Ti FW3 worked for only minutes Sunday, August 04, 2019 3:00 PM (permalink)
    "stopped working with less then 5 minutes after turning on the PC" is this After the OS Starts Up and you see the Desktop?
    Does this happen the same way on your Friends Computer?
    Do you see this Graphics Card in the Bios?
    If So Stay in the Bios for 10 Minutes and see if the Graphics Card Dies or Stays in the Bios.
    You could just have a Bad or Corrupt OS Install or other Hardware Issue.
    Remove your Motherboard form the Case and Re-Test. Yes I know you are under Water but Testing is Testing.
    Remove any and All Other PCIe Cards that you have installed to test the GPU and Motherboard.
    post edited by bcavnaugh - Sunday, August 04, 2019 3:04 PM

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    Jabalwan
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    Re: EVGA RTX 2080 Ti FW3 worked for only minutes Monday, August 05, 2019 1:08 AM (permalink)
    Again bcanaugh thanks for your input...
    1.  The GPU only worked one time. It stopped working just after the EVGA driver (downloaded from EVGA) was install. That would be within 5 minutes from the time I saw the Desktop. I have also installed the newest driver listed in an earlier post since my first post. I never use FastBoot.
    2.  No display signal gets to the monitor.
    3.  On the friends computers no display signal to monitors. When those mobos had a Q Code it read 02.
    4.  I cannot see the BIOS as there is no signal (picture) being sent or received by a monitor.
    5.  The ONLY GPU card which does not work on my mobo is the EVGA RTX 2080 Ti FW3. Currently I have tested (since having the 2080 black screen in my PC) 1080 FE in SLI, GTX 295, AMD F9 Fury series and a few other even older GPUs. They all worked. I have reinstalled the 2080 after testing each different GPU and all I get is the Q Code 02 and no signal to any of the four monitors that I have tried.
    6.  Yes it was a pain to remove the mobo and all cards and memory sticks, etc. I even added one item back at a time, then removed it when the 2080 did not work.
    7.  The 2080 was installed in slot 1 (the recommended slot for the ASUS mobo. I have no other PCIe cards installed in the PC. The only time I had more then one PCIe lane in use was on the 1080 FE SLi setup.
    8.  I reinstalled all of the software listed in earlier posts and have installed Windows 10 OS on a new SSD. No luck.
     
    #9
    bcavnaugh
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    Re: EVGA RTX 2080 Ti FW3 worked for only minutes Monday, August 05, 2019 1:32 AM (permalink)
    It could be the Power Supply. Q Code 02 can also be the Power Supply.
    I cannot use an RTX Card with my 1300 G2 Power Supplies on my X299 Dark Motherboards.

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    Jabalwan
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    Re: EVGA RTX 2080 Ti FW3 worked for only minutes Monday, August 05, 2019 1:49 AM (permalink)
    What power supply do you use?
     
    #11
    Tech_JoseC
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    Re: EVGA RTX 2080 Ti FW3 worked for only minutes Monday, August 05, 2019 2:01 AM (permalink)
    Hello,

    it looks like we responded to your email that was sent in regarding your issues and some troubleshooting was suggested. Not sure if that will help based on what you are describing here on this thread. I looked up your Debug Code, 02, and it does not relate to the graphics card, https://dlcdnets.asus.com/pub/ASUS/mb/SocketAM4/ROG_CROSSHAIR-VII-HERO/E13835_ROG_CROSSHAIR_VII_HERO_UM_WEB.pdf
     
    I could be wrong however, but are you using a DisplayPort cable in order to get display to your monitor from your graphics card? I know it sounds silly but sometimes an oddity with the DisplayPort cable can prevent your motherboard from posting. Try removing all USB devices from your system as well, try to see if you get a different post code. Depending on what occurs, we can go ahead and help you with warranty on your graphics card and I am very sorry that you are experiencing troubles with your new graphics card.
    #12
    bcavnaugh
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    Re: EVGA RTX 2080 Ti FW3 worked for only minutes Monday, August 05, 2019 2:13 AM (permalink)
    Jabalwan
    What power supply do you use?

    Any other EVGA PSU Works Fine 850 Gold and Up

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    #13
    Jabalwan
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    Re: EVGA RTX 2080 Ti FW3 worked for only minutes Monday, August 05, 2019 2:44 AM (permalink)
    Thank you EVGATech_JoseC for responding. I believe I tried using an HDMI cable. Will reinstall card and try that...
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    Jabalwan
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    Re: EVGA RTX 2080 Ti FW3 worked for only minutes Monday, August 05, 2019 3:23 AM (permalink)
    Well, I reinstalled the RTX 2080 Ti FTW3, disconnected all USB devices, and connected my monitor (tried two different monitors) using only a HDMI cable. Q Code 02, no signal to the monitor. Tried again with second monitor. No luck. Turned off PC turned off, pulled plug, pulled battery, cleared CMOS, reinstalled battery, plugged PC back in and turned on PC then and repeated steps one and two. Only Q Code 02 on every try. Any thing else I can do?
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    bcavnaugh
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    Re: EVGA RTX 2080 Ti FW3 worked for only minutes Monday, August 05, 2019 12:49 AM (permalink)
    No change to change out your Power Supply & Cables?

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    Jabalwan
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    Re: EVGA RTX 2080 Ti FW3 worked for only minutes Monday, August 05, 2019 12:58 AM (permalink)
    I only have one power supply EVGA 1300 G2. There is no power supply available with at least 800 watts and a Gold rating within 200 miles of my home. Ordering one from the internet will take until August 14th...
    #17
    bcavnaugh
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    Re: EVGA RTX 2080 Ti FW3 worked for only minutes Monday, August 05, 2019 2:20 PM (permalink)
    For Testing a 650 or 750 would also work. (Just make sure you DO NOT MIX PSU CABLES) Between the PSUs.
    What is your Location?
    You can add it under your User Control Panel
    At the Bottom under Misc. Information.
    post edited by bcavnaugh - Monday, August 05, 2019 2:22 PM

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    Jabalwan
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    Re: EVGA RTX 2080 Ti FW3 worked for only minutes Monday, August 05, 2019 3:51 PM (permalink)
    To "bcavanaugh" and "Cool GTX", at this time I am using a F9 Fury series card with two separate 8 pin power plugs and the Load Power Consumption tops out at 467 watts overclocked. When I put my EVGA 1080 FE in SLi with two separate 8 pin power plus the Load Power Consumption tops out at 458 watts overclocked.
    If I understand correctly the EVGA RTX 2080 FTW3 tops out at 300 watts with no overclock. My 2080 has never been overclocked as it worked for only a few minutes.
    If my power supply using two separate 8 pin power lines works at the wats above, why will the 2080 not work?
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    bcavnaugh
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    Re: EVGA RTX 2080 Ti FW3 worked for only minutes Monday, August 05, 2019 5:07 PM (permalink)
    Jabalwan
    If my power supply using two separate 8 pin power lines works at the wats above, why will the 2080 not work?

    Do not know, I only know I have 3 1300 G2 that have issues on newer Chipset Motherboards and RTX Cards.
    Multi-Rail -v- Single-Rail maybe. I did not have this issue on my X299 with GTX Cards.
    Not seeing this On my X99 Chipset MB with RTX Cards.

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    #20
    Jabalwan
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    Re: EVGA RTX 2080 Ti FW3 worked for only minutes Monday, August 05, 2019 7:07 PM (permalink)
    To "bcavanaugh" and "Cool GTX",
    Good afternoon, After visiting nine small PC repair shops around town I found a EVGA 1000 watt G+ series power supply. The price as outrageously HIGH.
    I then installed this new power supply and new cables. pulled the battery and hit the CMOS reset.
    Powered up the PC hoping this would be the solution. The Q Code read 02 with no signal to the monitor!
    Now what?
    #21
    sparetimepc
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    Re: EVGA RTX 2080 Ti FW3 worked for only minutes Monday, August 05, 2019 7:19 PM (permalink)
    Sounds to me like that card needs to go to the EVGA emergency room for surgery. Isn't that a double bios card and if so did you switch to the other bios to try it?
    post edited by dwexpress - Monday, August 05, 2019 7:24 PM




    #22
    Cool GTX
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    Re: EVGA RTX 2080 Ti FW3 worked for only minutes Monday, August 05, 2019 7:40 PM (permalink)
    dwexpress
    Sounds to me like that card needs to go to the EVGA emergency room for surgery. Isn't that a double bios card and if so did you switch to the other bios to try it?


     
    Yes 2 BIOS on 2080 Ti FTW3
     
    Post 11 - it looks like you tested the GPU in a friends PC & it also failed to work in that PC
     
    If it still Fails on second BIOS ---> RMA time

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    aka_STEVE_b
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    Re: EVGA RTX 2080 Ti FW3 worked for only minutes Monday, August 05, 2019 7:43 PM (permalink)
    as JOSE said earlier . ,, your motherboard manual clearly states that debug Q code  "02 " is -->  AP initialization before microcode loading 
     
     .which basically refers to the cpu .   google up on it.  read here too -  https://www.reddit.com/r/buildapc/comments/cbuog3/02_q_code_ap_initialization_before_microcode/
     
     
    SO either you fried your cpu when swapping things out or the card has some exceptionally weird issue with the cpu & is in need of a BIOS update maybe to fix it ?
     
    I would also contact ASUS
    post edited by aka_STEVE_b - Monday, August 05, 2019 7:46 PM

    AMD RYZEN 9 5900X  12-core cpu~ ASUS ROG Crosshair VIII Dark Hero ~ EVGA RTX 3080 Ti FTW3~ G.SKILL Trident Z NEO 32GB DDR4-3600 ~ Phanteks Eclipse P400s red case ~ EVGA SuperNOVA 1000 G+ PSU ~ Intel 660p M.2 drive~ Crucial MX300 275 GB SSD ~WD 2TB SSD ~CORSAIR H115i RGB Pro XT 280mm cooler ~ CORSAIR Dark Core RGB Pro mouse ~ CORSAIR K68 Mech keyboard ~ HGST 4TB Hd.~ AOC AGON 32" monitor 1440p @ 144Hz ~ Win 10 x64
    #24
    sparetimepc
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    Re: EVGA RTX 2080 Ti FW3 worked for only minutes Monday, August 05, 2019 8:06 PM (permalink)
    aka_STEVE_b
    as JOSE said earlier . ,, your motherboard manual clearly states that debug Q code  "02 " is -->  AP initialization before microcode loading 
     
     .which basically refers to the cpu .   google up on it.  read here too -  https://www.reddit.com/r/buildapc/comments/cbuog3/02_q_code_ap_initialization_before_microcode/
     
     
    SO either you fried your cpu when swapping things out or the card has some exceptionally weird issue with the cpu & is in need of a BIOS update maybe to fix it ?
     
    I would also contact ASUS




    That doesn't make sense though because he can put in two other cards and it works fine with them so he didn't fry his CPU, but something is strange for sure. When you power on are any of the Red LED lights coming on by the power connectors, either staying on or just a temporary flash, or is the RGB light on the block coming on?
    post edited by dwexpress - Monday, August 05, 2019 8:18 PM




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    Jabalwan
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    Re: EVGA RTX 2080 Ti FW3 worked for only minutes Monday, August 05, 2019 8:20 PM (permalink)
    1.  I have installed the newest BIOS for the CPU. No issue there...
    2.  I PC works just fine. The ONLY time it does not work is when the RTX 2080 Ti FTW3 is installed.
    3.  The ONLY time I get the Q Code 02 is when the RTX 2080 Ti FTW3 is in the PC. NO OTHER TIME CAN I reproduce error code 02!
    4.  I have already tried both the BIOS switch in both positions. Neither one works.
    5. And once again, the PC works with NO problems, unless the EVGA RTX 2080 Ti FTW3 is plugged in a PCIe. The only time I get a Q Code of 02 is when the EVGA RTX 2080 Ti FTW3 GPU is installed in the PC. Under no other circumstances does the PC fail to POST and work exceptionally well.
    6. Obviously my CPU does not have a problem. The CPU/BIOS is diagnosing a problem with the "GPU" which is preventing "AP initialization before microcode loading ".
    #26
    Jabalwan
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    Re: EVGA RTX 2080 Ti FW3 worked for only minutes Monday, August 05, 2019 8:24 PM (permalink)
    The lights on the EVGA RTX 2080 Ti FTW3 lights come on when I boot the PC. The lights stay on as long as I have the PC turned on. The Q Code goes through the normal sequence of codes and finally stops on Q Code 02 every time the EVGA RTX 2080 Ti FTW3 is plugged in any of the PCIe slots. 
     
    #27
    sparetimepc
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    Re: EVGA RTX 2080 Ti FW3 worked for only minutes Monday, August 05, 2019 8:25 PM (permalink)
    Jabalwan
    1.  I have installed the newest BIOS for the CPU. No issue there...
    2.  I PC works just fine. The ONLY time it does not work is when the RTX 2080 Ti FTW3 is installed.
    3.  The ONLY time I get the Q Code 02 is when the RTX 2080 Ti FTW3 is in the PC. NO OTHER TIME CAN I reproduce error code 02!
    4.  I have already tried both the BIOS switch in both positions. Neither one works.
    5. And once again, the PC works with NO problems, unless the EVGA RTX 2080 Ti FTW3 is plugged in a PCIe. The only time I get a Q Code of 02 is when the EVGA RTX 2080 Ti FTW3 GPU is installed in the PC. Under no other circumstances does the PC fail to POST and work exceptionally well.
    6. Obviously my CPU does not have a problem. The CPU/BIOS is diagnosing a problem with the "GPU" which is preventing "AP initialization before microcode loading ".




    I would say its time for an RMA, seems like the logical thing at this time to do. 




    #28
    sparetimepc
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    Re: EVGA RTX 2080 Ti FW3 worked for only minutes Monday, August 05, 2019 8:27 PM (permalink)
    Jabalwan
    The lights on the EVGA RTX 2080 Ti FTW3 lights come on when I boot the PC. The lights stay on as long as I have the PC turned on. The Q Code goes through the normal sequence of codes and finally stops on Q Code 02 every time the EVGA RTX 2080 Ti FTW3 is plugged in any of the PCIe slots. 
     




    If the 3 RED led lights are staying on isn't that saying the card is stuck in firmware/flash mode? Wasn't that one of the big issues when these cards first came out? If another pc was available to try the card in that would be the best test, if the same thing happens in a different pc you know its the card, if it works in a different pc you know its your system having an issue.
    post edited by dwexpress - Monday, August 05, 2019 8:35 PM




    #29
    Jabalwan
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    Re: EVGA RTX 2080 Ti FW3 worked for only minutes Monday, August 05, 2019 8:44 PM (permalink)
    I have already tried several (as reported above) other PC that friends were good enough to let me experiment on. No luck. No RED led lights.
    #30
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