nicegab
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Saturday, November 30, 2019 12:07 AM
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hello my 850GQ left in rma for the first time in February a second time in novembre....same problem I received the news yesterday ...don't work inadmissible .... and 22 euros return fee each time I bought evga for the reputation of his sav .....bull
post edited by the_Scarlet_one - Tuesday, December 03, 2019 7:57 PM
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Cool GTX
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Re: 850GQ 2° rma and still does not work
Saturday, November 30, 2019 1:58 PM
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Learn your way around the EVGA Forums, Rules & limits on new accounts Ultimate Self-Starter Thread For New Members
I am a Volunteer Moderator - not an EVGA employee
Older RIG projects RTX Project Nibbler
When someone does not use reason to reach their conclusion in the first place; you can't use reason to convince them otherwise!
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nicegab
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Re: 850GQ 2° rma and still does not work
Saturday, November 30, 2019 2:04 PM
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Why ?
my post is to show that these power supply are very bad ..... as well as the SAV ....
3 outages in 8 months .... it's more of a coincidence
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rjohnson11
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Re: 850GQ 2° rma and still does not work
Saturday, November 30, 2019 2:11 PM
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I have forwarded this thread to EVGA
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nicegab
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Re: 850GQ 2° rma and still does not work
Saturday, November 30, 2019 2:21 PM
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why do ... still a rma ... still talk to a guy who resists phrases like a robot ....
The power supply cost me more than 100 euros in February 2018 + 22 euros return charge in February 2019 + 22 euros return charge in November 2019 ....
it's normal for evga...everything is good...
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rjohnson11
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Re: 850GQ 2° rma and still does not work
Saturday, November 30, 2019 2:25 PM
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nicegab
why do ... still a rma ... still talk to a guy who resists phrases like a robot ....
The power supply cost me more than 100 euros in February 2018 + 22 euros return charge in February 2019 + 22 euros return charge in November 2019 ....
it's normal for evga...everything is good...
I have forwarded this to EVGA so they can decide what they should do. Keep in mind that EU EVGA doesn't work on the weekends and EVGA is the USA is also not working this weekend as well.
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nicegab
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Re: 850GQ 2° rma and still does not work
Saturday, November 30, 2019 2:29 PM
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that fun....my pc also will not work this weekend ....
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EVGATech_MarkusK
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Re: 850GQ 2° rma and still does not work
Monday, December 02, 2019 8:52 AM
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Hi, we contacted you back through your support ticket - please get back to us either through ticket or supporteu@evga.com Regards, Markus
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nicegab
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Re: 850GQ 2° rma and still does not work
Tuesday, December 03, 2019 2:14 PM
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to be transparent
evga refuses to refund the power supply .... and offers to refund the shipping costs ....
but he does not tell me if it is the first return, the second return, 2 returns ..... or 2 returns + the new to come ....
so I asked them the question .... no answer since yesterday .....
welcome in evga world...
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zeronixpt
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Re: 850GQ 2° rma and still does not work
Sunday, December 15, 2019 4:17 PM
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Same problem here:
Check my post from october:
forums.evga.com/RMA-Returned-me-an-Damaged-Power-Supply-m2998439.aspx#2998439
Regards
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nicegab
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Re: 850GQ 2° rma and still does not work
Monday, December 23, 2019 10:55 AM
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new power supply finally received after 2 weeks ..... it works finally but until when .... so to summarize 3 HS power supplies in 8 months (including one on receipt) ..... more than 4 weeks without a pc ..... 3 paid returns (22 euros each time) Finally EVGA made no gesture and only refund me for one return on the 3 made..... shame on you EVGA .... it's not a way to treat customers .... anyway this is my last time with you
post edited by nicegab - Monday, December 23, 2019 12:40 AM
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zeronixpt
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Re: 850GQ 2° rma and still does not work
Monday, December 23, 2019 6:00 PM
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nicegab
new power supply finally received after 2 weeks ..... it works finally but until when ....
so to summarize 3 HS power supplies in 8 months (including one on receipt) ..... more than 4 weeks without a pc ..... 3 paid returns (22 euros each time)
Finally EVGA made no gesture and only refund me for one return on the 3 made.....
shame on you EVGA .... it's not a way to treat customers ....
anyway this is my last time with you
I understand you completely, Same passed with me, but i choose to take a loss, Will not send and pay the shipping to evga to return an random DOA used power supply again, Evga was my last time too.. I posted too what passed in yotube on my 1M channel, they will/have loose a lot of costumers too.. Happy christmas
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nicegab
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Re: 850GQ 2° rma and still does not work
Tuesday, December 24, 2019 8:56 AM
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thank you for supporting zeron ixpt
I also started to share my bad experience with EVGA on French hardware forums (video and copy of conversations with the after-sales service).
people need to know that EVGA's after-sales service is completely incompetent and doesn't care about the buyers...just good at reciting pre-recorded sentences...I wonder if we're not dealing with a bot...
moreover there is clearly a problem with some of their products but instead of admitting it and fixing their mistakes they act as if nothing had happened...
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nicegab
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Re: 850GQ 2° rma and still does not work
Friday, December 27, 2019 9:55 AM
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really you have a funny way of satisfying the customer at EVGA...
By dint of chatting with the after-sales service I get this message:
"as a gesture of customer satisfaction our RMA manager has agreed to cover shipping for the recent RMA"
and as in previous discussions I've been told that:
"We can only cover shipping for those product failed within 30 days of shipping."
I said to myself ok, EVGA will reimburse me for the sending of my power supply in rma + the return of the power supply received out of order.............well no
only one refund....EVGA is simply enforcing its return policy by making it look like a gesture to satisfy the customer...
you're pathetic EVGA
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EVGATech_AdamB
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Re: 850GQ 2° rma and still does not work
Friday, December 27, 2019 4:23 PM
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Hello nicegab! Sorry to hear about the issues you have been experiencing with your power supplies. I have reached out to our EU team to make sure we are doing everything we can to make sure you get a working unit. I will send you an e-mail so you can follow up with me directly.
Like our service? Please provide feedback for us at the link HERE. 
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nicegab
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Re: 850GQ 2° rma and still does not work
Monday, January 06, 2020 8:06 AM
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come on, I'll give news...
despite the help of AdamB, nothing progresses...
I just had an unreal e-mail exchange with support...
they propose a return...I answer that the last power supply works and that I just want a refund of the shipping costs.......so they propose me a return......funny
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nicegab
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Re: 850GQ 2° rma and still does not work
Monday, February 10, 2020 6:01 AM
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hello
I've been coming to give news since the beginning of January...
evga has agreed to refund a return shipment.....
so I thought I was definitely done with EVGA but no....
for more than a month I've been reminding them regularly but still no repayment in fact...always excuses...
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rjohnson11
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Re: 850GQ 2° rma and still does not work
Monday, February 10, 2020 7:32 AM
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nicegab
hello
I've been coming to give news since the beginning of January...
evga has agreed to refund a return shipment.....
so I thought I was definitely done with EVGA but no....
for more than a month I've been reminding them regularly but still no repayment in fact...always excuses...
Forwarded to EVGA
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nicegab
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Re: 850GQ 2° rma and still does not work
Tuesday, February 18, 2020 9:57 AM
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I finally got the refund today...
it's the end of a long battle, 3 rma in 1 year...3 months for refunds...
you won't mind if I tell you that I hope I won't have to deal with you anymore....
but my power supply is still under warranty so let's see....
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Piticli
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Re: 850GQ 2° rma and still does not work
Tuesday, October 31, 2023 10:51 AM
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nicegab
hello
my 850GQ left in rma for the first time in February
a second time in novembre....same problem
I received the news yesterday ...don't work
inadmissible .... and 22 euros return fee each time
I bought evga for the reputation of his sav .....bull
It is called customer fatigue. EVGA is well known to do this. I am an EVGA victim too. They sent me a power supply that died a few hours later after install. Then I ask for another replacement and they say they will ship new cables since the power supply was tested blah blah blah. They know you can't go too long without a power supply or a GPU, so they purposedly send you defective units so you give up, plain and simple. There are people with multiple replacements all defective. No coincidence...
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