anakaha12
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Friday, December 14, 2018 3:33 PM
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Hello forum! I sent an e-mail to iwon@evga.com to claim a prize and have not gotten a response. My e-mail address is on a personal .us domain, so I am concerned that they are not being received or maybe being filtered. Is it normal not receive a response for several days and I should just be patient or is there another route I should be taking? also, it is kinda a given for me, but I did check my spam folder to make sure I didn't filter their response. :) Thanks anakaha12
post edited by anakaha12 - Friday, December 14, 2018 3:45 PM
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Cool GTX
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Re: iwon@evga.com - not sure if they got me e-mail
Friday, December 14, 2018 4:02 PM
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They will Respond to the email that is registered to your Forums account 
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I am a Volunteer Moderator - not an EVGA employee
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EVGATech_AdamB
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Re: iwon@evga.com - not sure if they got me e-mail
Friday, December 14, 2018 4:11 PM
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☼ Best Answerby anakaha12 Friday, December 14, 2018 4:21 PM
I let our prizes coordinator know and can confirm we did receive your both of e-mails. He will reply to you as soon as he is able to.
Like our service? Please provide feedback for us at the link HERE. 
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anakaha12
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Re: iwon@evga.com - not sure if they got me e-mail
Friday, December 14, 2018 4:50 PM
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Thanks Adam, I will be more patient, much appreciated!
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EddieH
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Re: iwon@evga.com - not sure if they got me e-mail
Saturday, December 15, 2018 0:03 PM
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anakaha12
Thanks Adam, I will be more patient, much appreciated!
Hello Anakaha12, You should be receiving an email in a few minutes to claim your prize. _Eddie
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thudia
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Re: iwon@evga.com - not sure if they got me e-mail
Sunday, December 16, 2018 6:50 PM
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EVGATech_AdamB
I let our prizes coordinator know and can confirm we did receive your both of e-mails. He will reply to you as soon as he is able to.
Can you do the same for me? I know it's the weekend but even an automated "we got a response" would be nice. I'm just excited and nervous about making sure the process goes fine and I don't miss anything!
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EVGATech_AdamB
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Re: iwon@evga.com - not sure if they got me e-mail
Monday, December 17, 2018 4:04 PM
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thudia
Can you do the same for me? I know it's the weekend but even an automated "we got a response" would be nice. I'm just excited and nervous about making sure the process goes fine and I don't miss anything!
I can see we received your e-mail as well. We don't process things like prizes during the weekends but I know that Eddie will follow up as soon as he has a chance.
Like our service? Please provide feedback for us at the link HERE.
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thudia
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Re: iwon@evga.com - not sure if they got me e-mail
Monday, December 17, 2018 4:26 PM
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EVGATech_AdamB
thudia
Can you do the same for me? I know it's the weekend but even an automated "we got a response" would be nice. I'm just excited and nervous about making sure the process goes fine and I don't miss anything!
I can see we received your e-mail as well. We don't process things like prizes during the weekends but I know that Eddie will follow up as soon as he has a chance.
Awesome, thanks. I'm not in a hurry and don't want to seem like I'm rushing anybody. I just want to be sure I don't miss out because at some point later you say you never got an email or something. As long as I know it's all good I can wait just fine. Also wanted to say thanks for doing the charity stream and to everyone that donated and thanks to EVGA for picking me as a winner.
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