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[Problem] RMA says I'm receiving less powered card

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Delirious
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Re: [Problem] RMA says I'm receiving less powered card 2019/07/08 22:06:31 (permalink)


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denis6902
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Re: [Problem] RMA says I'm receiving less powered card 2019/07/24 08:18:53 (permalink)
I'm glad i found this post as this 100% backs up what happened to my RMA experiences with EVGA LATAM and KABUM store. 

When my 1070ti died EVGA latam was rather helping the store kabum save some bucks, as they tried to push a card with much less vram also, and i said no no no. 
I thought this was only happening to me, but now it is clear that EVGA LATAM is not honoring EVGA's reputation and procedures. 

It was not the first time i noticed EVGA latam is playing on the store side instead of helping its clients.  


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sentinelvdx
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Re: [Problem] RMA says I'm receiving less powered card 2019/07/24 08:32:50 (permalink)
denis6902
I'm glad i found this post as this 100% backs up what happened to my RMA experiences with EVGA LATAM and KABUM store. 

When my 1070ti died EVGA latam was rather helping the store kabum save some bucks, as they tried to push a card with much less vram also, and i said no no no. 
I thought this was only happening to me, but now it is clear that EVGA LATAM is not honoring EVGA's reputation and procedures. 

It was not the first time i noticed EVGA latam is playing on the store side instead of helping its clients.  




Please explain better, which card did you finally get?
 
Because my 1080ti FTW3 was first replaced by a 2080 XC Ultra, but after complaining it was not same level card, they replaced it again for a 2080 FTW3 Ultra (I've tried paying extra to get a 2080ti instead, but they are not allowed to do that on RMA process, at least that's what they said to me)
Although it has less VRAM, this one has same GPU power, RTX support, and ICX2 sensors with 3 fans, so I'm happy.
So my particular case they have honored their warranty service rep.
 
I see that store is from Brazil, my question would be, is that an official EVGA's reseller?
In Argentina, we have Well Shell Lin (https://www.facebook.com/wlin.evga) which is LATAM Regional's Manager of EVGA. He's a great guy you can talk with about.
Try talking to him to see what can be done if you didn't receive an equal replacement.


#33
XrayMan
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Re: [Problem] RMA says I'm receiving less powered card 2019/07/29 20:45:03 (permalink)
sentinelvdx
 
(I've tried paying extra to get a 2080ti instead, but they are not allowed to do that on RMA process, at least that's what they said to me)
 




This is correct. It's not allowed.

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