I had the same problem, try this thread
 
 
Sorry, It looks like I can't post links to other threads.
 
 
 
 

Sorry , and thank you  , now I have 10.. haha

@astorvick, did that fix your issue?

it says my device is not supported. but i have the 2080 xc

blacklightrr
I did the above and no luck on fixing the OpenCL.  I also re-ran the firmware file to see and it shows that the image file is the same?
 

You need to fix the Driver issues before you can do anything
Precision X1 and EVGA RTX 2080 LED issue
Are you doing a Bios update or the MCU update?
 

MinusMikeTV

bcavnaugh

duhnk
it says my device is not supported. but i have the 2080 xc

What is the Part Number of your Card?
Did you Run as administrator?
What OS are you Running?
What NVIDIA Driver?
It this the Only Graphics Card installed on your Motherboard?
Is your Motherboard a AMD Based Motherboard?

I also have the same issue.  1 single GPU in the system, run as administrator, windows 10, latest rtx drivers, amd mobo (this obviously is not the problem).
 
LEDs were working fine right until I've installed the stupid PX1. LED firmware got flashed and since then it does not work. I even reinstalled the complete clean windows with all the drivers. I also noticed in the old version of PXOC, that the LED tab is greyed out as if the software would not even recognize, that there are any LEDs available.
 
In the PX1 software if I click on the LED tab and try to restore the default settings, the complete crap just crashes.
 
I even reflashed the main firmware on the GPU supplied by EVGA and still nothing works.
 
It's really irritating, that you pay 900€ for a broken GPU with a broken software.

MinusMikeTV, did you try the MCU update that JacobF posted above for the LED issue? 

MinusMikeTV

blacklightrr

MinusMikeTV

bcavnaugh

duhnk
it says my device is not supported. but i have the 2080 xc

What is the Part Number of your Card?
Did you Run as administrator?
What OS are you Running?
What NVIDIA Driver?
It this the Only Graphics Card installed on your Motherboard?
Is your Motherboard a AMD Based Motherboard?

I also have the same issue.  1 single GPU in the system, run as administrator, windows 10, latest rtx drivers, amd mobo (this obviously is not the problem).
 
LEDs were working fine right until I've installed the stupid PX1. LED firmware got flashed and since then it does not work. I even reinstalled the complete clean windows with all the drivers. I also noticed in the old version of PXOC, that the LED tab is greyed out as if the software would not even recognize, that there are any LEDs available.
 
In the PX1 software if I click on the LED tab and try to restore the default settings, the complete crap just crashes.
 
I even reflashed the main firmware on the GPU supplied by EVGA and still nothing works.
 
It's really irritating, that you pay 900€ for a broken GPU with a broken software.

MinusMikeTV, did you try the MCU update that JacobF posted above for the LED issue? 

Sorry, should have mentioned it directly in my previous post.
 
This is the whole point why me and the guy previously mentioned that their device is not supported.
 
You get this message while trying to update the MCU. Therefore you cannot update the MCU, because you are getting error messages.

Affirmative, I have been nervous to try running the Precision X1 software again because of this issue. 

MinusMikeTV

blacklightrr

MinusMikeTV

blacklightrr

MinusMikeTV

bcavnaugh

duhnk
it says my device is not supported. but i have the 2080 xc

What is the Part Number of your Card?
Did you Run as administrator?
What OS are you Running?
What NVIDIA Driver?
It this the Only Graphics Card installed on your Motherboard?
Is your Motherboard a AMD Based Motherboard?

I also have the same issue.  1 single GPU in the system, run as administrator, windows 10, latest rtx drivers, amd mobo (this obviously is not the problem).
 
LEDs were working fine right until I've installed the stupid PX1. LED firmware got flashed and since then it does not work. I even reinstalled the complete clean windows with all the drivers. I also noticed in the old version of PXOC, that the LED tab is greyed out as if the software would not even recognize, that there are any LEDs available.
 
In the PX1 software if I click on the LED tab and try to restore the default settings, the complete crap just crashes.
 
I even reflashed the main firmware on the GPU supplied by EVGA and still nothing works.
 
It's really irritating, that you pay 900€ for a broken GPU with a broken software.

MinusMikeTV, did you try the MCU update that JacobF posted above for the LED issue? 

Sorry, should have mentioned it directly in my previous post.
 
This is the whole point why me and the guy previously mentioned that their device is not supported.
 
You get this message while trying to update the MCU. Therefore you cannot update the MCU, because you are getting error messages.

Affirmative, I have been nervous to try running the Precision X1 software again because of this issue. 

I already gave up and today I'm returning the GPU since I'm still in the return period. I will pick the MSI RTX 2080 DUKE instead and hopefully I will never have to use PX1 software again.

I returned my first card before I heard about the MCU update.  I called EVGA support and they had no clue how to fix it.  I did complain to them why would they put bad firmware on a software that could brick cards and what a waste it is to have a 799 card get ruined by LED sotware. 

MinusMikeTV

blacklightrr

I returned my first card before I heard about the MCU update.  I called EVGA support and they had no clue how to fix it.  I did complain to them why would they put bad firmware on a software that could brick cards and what a waste it is to have a 799 card get ruined by LED sotware. 

I was also considering to return this card and take another EVGA card instead, but like last time with 10-series cards with thermal pads issues, this looks to me like an unfinished product and therefore I will skip EVGA now completely.


Whats your cards model number?

EVGA_JacobF
If you are still having LED issues can you try this version?
 
https://www.evga.com/EVGA/GeneralDownloading.aspx?file=EVGA_Precision_X1_0.3.3.1_BETA.exe
 

I run it fine now but I already did the MCU update beforehand on this new card.  Anyone else please give it a try if you are currently having LED issues. @minusmiketv?
 

MinusMikeTV

blacklightrr

EVGA_JacobF
If you are still having LED issues can you try this version?
 
 
 

I run it fine now but I already did the MCU update beforehand on this new card.  Anyone else please give it a try if you are currently having LED issues. @minusmiketv?
 

@blacklightrr my model was 08G-P4-2182-KR 2080 XC GAMING
 
I just got back from the store and I got it replaced for the same model for free. Now I was FINALLY  able to update the MCU without issues and I'm able to install the PX1 also without crashing.

@minustmiketv, I have the same card.  Great to hear it works now.   Good luck and have fun.

bcavnaugh
This one maybe, you need 11 or more posts to post links.
 
Are you Running Version 0.3.3 BETA Release: 10/19/2018?
 
 
(MCU Update)

EVGA_JacobF
If the LED is not saving to the card, you may need an MCU update.
Please see below for the updates: Instructions = Extract and run .bat file (Right Click Run as administrator)
2080 XC =
2080 XC ULTRA = 
2080 FTW3 =
 
2080 Ti XC = 
2080 Ti XC ULTRA =
2080 Ti FTW3 =

 

Can you please provide detailed instructions for running the MCU update. I experienced this same problem as OP when opening X1 for the first time. Yes, I am running 3.3.1 and having the LED issue. I'm very disappointed having this problem occur right when opening it and now extremely reluctant to trust the software to do any benefit to my $800 card. Most of my parts have been ASUS but I have always heard EVGA makes quality products (not counting the thermal pad issue) and this is my first EVGA component. I am not a novice but I really can't afford to brick my card as it's taken me almost 2 years to save up for it. Updating firmware can be disastrous and so I really need some help.
Do I run the Flash Tool as Admin or extract the .bat file somewhere directly? Sorry if this sounds stupid but I could really use some help.
Thanks