Hello and welcome to the forums,
 
The shipment is marked as a warranty replacement, the value of the item is required for insurance and to prevent delays in inspection. I can't comment on your specific case but in general if your government is imposing a fee for you to pickup the item then you will need to pay this fee, we are unable to do anything about that. 
 
I can confirm that your email was received and that your local support team will respond to you with more information when they are able to review your case, sending multiple emails may cause a delay in response time so I implore patience while your request is being reviewed. 

Hi,
 
please note the following: All RMA replacements will state “Warranty Replacement” on the package to assist in avoiding any taxes, duties and/or brokerage fees through customs or otherwise. EVGA is not responsible for any fees charged by the destination country’s government body, brokers or other third party. Not UPS wants to have any additional fee, more the import duty to your country, which comes from your government,
 
Markus

As I said I can't speak to specifics for your case, as you have emails pending with our EU team they will be able to assist you far better than anyone on the forums here. 

THIS IS THE LOOP : 
 
All RMA replacements will state “Warranty Replacement” on the package to assist in avoiding any taxes, duties and/or brokerage fees through customs or otherwise. EVGA is not responsible for any fees charged by the destination country’s government body, brokers or other third party.
 
VS
 
i contact the customs ,, they tell me , no TAX in my shipment 
but UPS add VAT !!
i contact UPS and they tell me  EVGA need to contact them about this shipment
EVGA need to tell them this is cost 0 !! this is RMA replacement
why EVGA does not want cooperation with the customer
 

thank you for a quick answer am from norway and the card is bought from an online second hand shop we have here in norway called finn.no i don't have the original payment papers but i have the name of the person and phone number so i could ask if pressed for them but i doubt after so many years he still has them but does that mean i have to pay for the new card evga send me because i bought mine send hand and don't have the original sales papers?

i don't think finn.no does that but i wrote an email to guy i bought the card from but i doubt he still has the sales papers for the card..now i wait and see if he answers while the interests keep going higher ..this is just crazy if this is the best customer support i wonder what the worse is like