UnstableOne
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Wednesday, April 11, 2018 7:52 PM
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I have a z97 classified with the extra 10 year warranty. I RMAd because it was freezing but recovering.
Denied due to "damage" to sata port that I didn't know existed. Not to the pins, it is basically cosmetic.
Regardless - "claimed" damage has nothing to do with board freezing, nor does it have any effect on pins making contact.
EVGA is this how you are going to play it? I thought you were better than this.
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Tech_RayH
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Re: z97 RMA denied
Wednesday, April 11, 2018 10:43 PM
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We are sorry to hear about the denial of your RMA. We will review the case and reach out to you.
...an untrammeled flow of words in an open forum. - Adlai E. Stevenson
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UnstableOne
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Re: z97 RMA denied
Thursday, April 12, 2018 2:58 AM
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Updating thread for anyone that might be interested.
I was blamed for cosmetic damage that I did not know existed. I was eventually contacted by email and said the "damage" was unlikely to be what is causing my board issues, but rma was denied because board was "unfixable." Because of a piece of plastic.
Not bad metal pins, plastic on a sata connector that does not effect contact in any way.
Board considered a "total loss" because of cosmetic plastic unrelated to why the board is broken.
Very unhappy and not going to be a future customer if EVGA won't stand by their warranty.
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bill1024
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Re: z97 RMA denied
Thursday, April 12, 2018 4:58 AM
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If you paid by credit card you may be covered by their warranty, some cards have additional coverage.
Post a picture of said damage so everyone can see.
You may have to use a hosting site. I have used toms hardware free hosting.
Maybe able to hit the up arrow on the right side by where it says "quote", and then reply and then attach file. Not sure if there is a post count requirement or not.
Life is too short to carry a cheap pocket knife 
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wmmills
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Re: z97 RMA denied
Thursday, April 12, 2018 5:41 AM
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bill1024
If you paid by credit card you may be covered by their warranty, some cards have additional coverage.
Post a picture of said damage so everyone can see.
You may have to use a hosting site. I have used toms hardware free hosting.
Maybe able to hit the up arrow on the right side by where it says "quote", and then reply and then attach file. Not sure if there is a post count requirement or not.
+1... unfortunately, EVGA has gotten very strict since the whole miner/scalping craze took off and since people started crying the blues about the RMA's they were receiving. A few pictures showing what EVGA means specifically, the picts they sent you perhaps, would help us out a lot in trying to understand the situation but I must admit that physical damage to a product is hard to get around.
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UnstableOne
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Re: z97 RMA denied
Thursday, April 12, 2018 6:38 AM
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MSim
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Re: z97 RMA denied
Thursday, April 12, 2018 9:45 AM
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We all know that plastic damage didn't cause the product to fail. They should honor the warranty and repair the product to be sold as B-Stock. At least that how evga use to do business.
post edited by MSim - Thursday, April 12, 2018 11:37 AM
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transdogmifier
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Re: z97 RMA denied
Thursday, April 12, 2018 10:36 AM
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Personally think eVGA should honor this one as well..but I have no power...
after being an eVGA customer for nearly 20 years I'm considering other GPU sellers.
Sad...but true.
AMD Ryzen 7900x3d Deepcool LT720 Gigabyte Aorus Elite AX X670 (Might change..don't like this board) eVGA GeForce RTX 3090 FTW3 Ultra Gaming (Hybrid kit on it) Asus ROG Swift PG43UQ 4k Monitor eVGA 1600W Supernova T2 PSU 32GB Kingston 6000 DDR5 (2x16GB) Fury Corsair MP600 Pro 2TB (Boot) Corsair MP600 2TB (Games/Data) Phanteks P500A Case
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bill1024
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Re: z97 RMA denied
Thursday, April 12, 2018 3:50 PM
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I look as that plastic being broke as a product defect, a product broke when people try to use it, cause it is made of cheap plastic. Then the warranty is denied even though the cheap plastic has nothing to do with the reason the board failed.
Can't replace the USB sockets? It is just a few soldered connections on the bottom of the board.
That broken USP socket should be a reason in of itself for a RMA. Cheap plastic junk they make these days.
Life is too short to carry a cheap pocket knife
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wmmills
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Re: z97 RMA denied
Saturday, April 14, 2018 3:24 AM
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Well, I def see the chipped plastic in the before shipping photo so this is a iffy situation. Being you have a 10 year extended warranty they should at least give you a one time courtesy or workout something else with you. Im not very clear on the exact issues with the board so youd have to be a little more descriptive and tell us the rest of your parts. Whoever inspected this mobo is probably figuring that you either dropped the board when testing it yourself out of the case or the whole pc got dropped, but either way it broke the plastic and either/or may have contributed to the boards issues. The freezing and recovering may be because the hdd/ssd is loose in that socket now, which you may be able to fix yourself and save yourself this whole headache though. At the very least the community can maybe help you resolve the issues if its possible.
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MSim
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Re: z97 RMA denied
Saturday, April 14, 2018 6:19 AM
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wmmills
Well, I def see the chipped plastic in the before shipping photo so this is a iffy situation. Being you have a 10 year extended warranty they should at least give you a one time courtesy or workout something else with you. Im not very clear on the exact issues with the board so youd have to be a little more descriptive and tell us the rest of your parts. Whoever inspected this mobo is probably figuring that you either dropped the board when testing it yourself out of the case or the whole pc got dropped, but either way it broke the plastic and either/or may have contributed to the boards issues. The freezing and recovering may be because the hdd/ssd is loose in that socket now, which you may be able to fix yourself and save yourself this whole headache though. At the very least the community can maybe help you resolve the issues if its possible.
How can you damage that SATA port by dropping the board? I don't see any marks on the product that even remotely make me think the customer dropped it. You don't even know if the customer even still uses that port of it's been like that for years. I guess you would be fine if evga started denying customers warranty claims over dust on a product.
post edited by MSim - Saturday, April 14, 2018 6:21 AM
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bill1024
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Re: z97 RMA denied
Saturday, April 14, 2018 6:36 PM
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Plastic broke when someone tried to use it, cheap plastic. Grounds for RMA
They should at least refund the cost of the extended warranty if they are not going to honor their warranty.
This is ridicules.
Life is too short to carry a cheap pocket knife
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wmmills
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Re: z97 RMA denied
Tuesday, April 17, 2018 8:34 AM
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MSim
wmmills
Well, I def see the chipped plastic in the before shipping photo so this is a iffy situation. Being you have a 10 year extended warranty they should at least give you a one time courtesy or workout something else with you. Im not very clear on the exact issues with the board so youd have to be a little more descriptive and tell us the rest of your parts. Whoever inspected this mobo is probably figuring that you either dropped the board when testing it yourself out of the case or the whole pc got dropped, but either way it broke the plastic and either/or may have contributed to the boards issues. The freezing and recovering may be because the hdd/ssd is loose in that socket now, which you may be able to fix yourself and save yourself this whole headache though. At the very least the community can maybe help you resolve the issues if its possible.
How can you damage that SATA port by dropping the board? I don't see any marks on the product that even remotely make me think the customer dropped it. You don't even know if the customer even still uses that port of it's been like that for years.
I guess you would be fine if evga started denying customers warranty claims over dust on a product.
If he was plugged into the port while testing is what I meant. Im sorry msim, I thought that was more apparent. Maybe it was shoved hard enough on accident to bend that little bit of cheap plastic etc... I don't know what EVGA's thinking anymore, just surmising. Your last inference I will not entertain. What is odd is that the same person also sent this one in and got phys damage too: https://forums.evga.com/Received-physically-damaged-RMA-power-supply-m2813901.aspx
post edited by wmmills - Tuesday, April 17, 2018 7:38 PM
MOBO: EVGA x299 Dark, CPU: I9 10900X, RAM: Patriot Viper RGB 3600 32gb, SSD: Samsung 860 EVO 1TB, M2: Samsung 970 EVO+ 1TB, PSU: CoolerMaster M2 1500, CPU HSF: EVGA 240 CLC HSF~ P/P EK Furious Vardar, G-CARD:EVGA RTX3090 FTW3 Ultra Gaming w/Hybrid kit and Noctua IPPC 3000 P/P, CASE: LIAN-LI PC-V2010B w/ Window mod, OS: Windows 10 Pro 64bit, MON: Alienware AW3821DW New EVGA product? Register it NOW with this link: http://www.evga.com/register/default.asp?affiliatecode=4QFQRAMOII Help Our Vets From K-2! [link=https://strongholdfreedom
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DeeKnow
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Re: z97 RMA denied
Tuesday, April 17, 2018 12:04 AM
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wmmills
What is odd is that the same person also sent this one in with phys damage too:
I sent that in. So I'm confused by your post here.
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wmmills
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Re: z97 RMA denied
Tuesday, April 17, 2018 7:36 PM
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DeeKnow
wmmills
What is odd is that the same person also sent this one in with phys damage too:
I sent that in. So I'm confused by your post here.
Yes, your right. I screwed up the tab I was trying to add and will fix it. Apologies to you and the OP. :)
MOBO: EVGA x299 Dark, CPU: I9 10900X, RAM: Patriot Viper RGB 3600 32gb, SSD: Samsung 860 EVO 1TB, M2: Samsung 970 EVO+ 1TB, PSU: CoolerMaster M2 1500, CPU HSF: EVGA 240 CLC HSF~ P/P EK Furious Vardar, G-CARD:EVGA RTX3090 FTW3 Ultra Gaming w/Hybrid kit and Noctua IPPC 3000 P/P, CASE: LIAN-LI PC-V2010B w/ Window mod, OS: Windows 10 Pro 64bit, MON: Alienware AW3821DW New EVGA product? Register it NOW with this link: http://www.evga.com/register/default.asp?affiliatecode=4QFQRAMOII Help Our Vets From K-2! [link=https://strongholdfreedom
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