Hello,
 
I have the GTX980ti SC card from EVGA. I bought the card in 2015 and it broke about a year later, shorting itself on the board (replacing the video card with another worked perfectly in the time, using a 660 or a 960, or a 1060). The second time it failed was about a month ago, same issues - it would "shut off" when gaming and then eventually the PC itself would totally fail to boot with it installed. 
 
I got back my 3rd card, and installed it. I got to use the PC for about a day or 2 and then it started doing the same thing. Below is what I now have in my card, waiting for support to call me or email me. 
 

 
At this point I am at a loss. I have used a GTX 660 from EVGA, an GTX 960 from EVGA and a GTX 1060 from Gigabyte in that same slot with the same power connectors and have had no issue at all. I run this card off an EVGA power supply, the "". The power supply does not appear to have issues with other cards, nor does the mother board or CPU. 
 
This is bothering me as it costs 60 dollars to ship/insure the video card back to EVGA each time, and the costs to just get warranty support are adding up. This time it arced and could have destroyed my PC. I need to know what I can do to prevent a never ending cycle of replacement, especially as this warranty is only good for a few more months, and then I will be forced to pay for a replacement if it fails. 
 
Any help, thanks. 

Honestly, now that this one has started on fire inside the case, I don't want the same model that might cause another fire - but I will wait to see. 
 
To answer - no, they indeed do not pay for a label to send it in to them, and if it gets damaged in transit they deny the RMA, so you have to ship/insure it or risk losing your investment. 
 
I don't want them to give me the moon, but I want a working card that won't burn out my PC, especially as its their own gold certified 10 year warranty power supply thats only 2.4 years old that is running the beast. If they want both parts to test em together thats fine, but then im in need of a new PSU just to use my PC until they get them back to me, and im not keen on paying for shipping it all. 
 
Over all kinda bummed, lots of brand loyalty and this is expensive. 

'' lots of brand loyalty''
 
pretty much a thing of the past   , now a days it you buy , you try, and hope it don't make you cry  with any brand  and  any time you can get the lemon .    you look at a part you need  and who got the best pricing when you put it in the cart  .  you get it you install it then it works and lasts as expected or it don't  ,    I could of easy had a MSI card in here now but the day I pulled the trigger this evga was on a good sale + rebate  [that I never used ]  that's all there was to that  . evga is not all that bad  but now there around run of the mill average  like the rest have been.  like they say all good things come to a end  . and there all cheap china made junk  under the coolers  sold to you at a inflated  price .   thing is Evga and MSI are the only 2 NVidia brands I ever look at anyway  , so it one or the other .  just  evga won out this time   and so far luck been on my side with it 
 
guy , today its led lighting , hype ,  and gimmicks  are the  strong selling points over service , support and quality ..     at least unlike BFG evga is still here  , but you see how they had to change to do so  . 
 
I'm good with my card  but then I could of got the lemon with evga just as easy as with any brand .    luck of the draw is more important the ever  in all aspects  .  and in the end I never RMA'ed anything  , its a  remove , shrug shoulders ,  throw in trash after salvaging things off it for the junk box ,   back to new egg ,  know better next time ..  that eliminates  the headaches and hard feelings and hassle ..    
 
with todays miner card jacked up prices  a guy knida feels that's harder to do ,  and a rma  looks far better  right now   and worth the risk  + the cost   and evga is still a bit easier to deal with by far here in the USA .   times are tough right now in the vid card market
 
I could figure a guy buys 8 - 12 evga cards for mining and 3 fail here and there  and he dumps them to evga  ,  I could think that puts some stress on there rma dept.  to keep things up [???]  . miners have just exploited the vid card market  and made it hard on us all in the end .. [opinion] .
 
good luck

theeota

EVGATech_DanielM
Hello,
 
I have sent you a PM in hopes of resolving this with you. I look forward to hearing back. 

Hello, I tried to re ppl y but it says pm features are not available to me, I can otherwise get you the number, let me know.

I think you need 50posts before you can use the PM feature.