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RMAd and got back a different card?

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Rozeberry
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Wednesday, May 09, 2018 5:15 AM (permalink)
I have 970 FTW that had video memory error so I send it back for an RMA. Today I got my replacement card but it is a 970 SSC, the sticker on the back with the serial number say it is a FTW pn but when I turn it on it and run EVGA precision it show up as 970 SSC. The cooler also say SSC on it. What to do??
 
Edit: Daniel got it straighten out for me and upgrade me to a 1060. I'm very satisfy with the process so far. Thank you.
 
 
 
 
post edited by Rozeberry - Friday, May 11, 2018 0:10 PM

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#1

2 Replies Related Threads
    _JeffP
    EVGA Alumni
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    Re: RMAd and got back a different card? Wednesday, May 09, 2018 5:38 AM (permalink)
    Hello,
     
    I apologize for this situation, please confirm with GPU-z and then send the screenshots to support@evga.com so that we can have our management team assist with this. 

    Everything is security. 
    #2
    EVGATech_DanielM
    EVGA Tech Support
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    Re: RMAd and got back a different card? Thursday, May 10, 2018 11:55 PM (permalink)
    I have worked with this fine gentleman to get this issue resolved. Thank you for being patient in this process and let me know if there is anything else I can do to assist you.
    #3
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