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When will I get my EVGA RMA Tracking number?

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aneil1998
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2018/01/29 16:33:11 (permalink)
So my PSU died on New Year's day and I decided to RMA it. I live in the Caribbean so it took a couple weeks to get all the information i needed before i could return it with the courier it arrived here with.
 
I know i'm being impatient but I am curious to when I will get the tracking number for the PSU. I think today(1/29/2018) is the 3rd day so I should get it sometime soon hopefully as it's already late in the afternoon in California.
 
Sidenote
I really love that on the my products page that you get the time it is there. I just find that really neat.
post edited by aneil1998 - 2018/01/29 16:39:42
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    bcavnaugh
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    Re: When will I get my EVGA RMA Tracking number? 2018/01/29 16:39:25 (permalink)
    Look under My Open RMAs
    Also Saturdays and Sundays do not count so really it has only been 1 Day.
    For your Service Tickets you can review as well.
    post edited by bcavnaugh - 2018/01/29 16:42:04

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    aneil1998
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    Re: When will I get my EVGA RMA Tracking number? 2018/01/29 16:42:02 (permalink)
    bcavnaugh
    Look under


    It just says, "Preparing to ship product". It arrived last week Wednesday(1/24/2018) and processed by EVGA on Thursday(1/25/2018)
    post edited by aneil1998 - 2018/01/29 16:43:41
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    bcavnaugh
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    Re: When will I get my EVGA RMA Tracking number? 2018/01/29 16:43:02 (permalink)
    aneil1998
    bcavnaugh
    Look under


    It just says, "Preparing to ship product". 


    Then you are good to go, it should ship out by Wednesday

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    EVGATech_AdamB
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    Re: When will I get my EVGA RMA Tracking number? 2018/01/29 17:58:08 (permalink)
    Hello and welcome to the forums! You normally will receive an e-mail with a tracking number once the replacement is shipped. If the RMA is not immediately updated with a tracking number once it ships, then you would need to contact our LATAM team for further information. You can reach our LATAM team by e-mailing soporte@evga.com. It does usually take 1-3 business days after we receive the product for the RMA to be processed. Please bear with us as our warehouse team gets your replacement ready.

    Like our service? Please provide feedback for us at the link HERE
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