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GTX 980 reporting false temperature

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Zailyn
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Thursday, December 14, 2017 11:18 PM (permalink)
Ok so I have 2 GTX 980's in SLI that have been working great for over a year now; both bought used. Unfortunately since last week one of the GPU's started showing absurd temperatures. Like 58C when idle (with fans @ 100%) when it usually never went above 41C at idle (when the fans were literally off). When I launch a game; even if it is just in the main menu the temperature goes up to 95C, the fan goes to full blast but oddly enough it does not thermal throttle. Games still run perfect without any issues. Now I would have thought that the thermal paste had gone bad but this change happened literally in terms of minutes. I was playing Overwatch for quite some time just fine and all of a sudden this issue came out of nowhere in the middle of a game. I tried using a fresh copy of windows, switching the PCI lane and flashing the motherboard BIOS but nothing seemed to help. I reached out to EVGA who agreed to have it sent for RMA but I just wanna check if I can fix it myself instead of going through the trouble of sending it and all that. I believe the temperature sensor on the card simply went bad so I don't think I'm going to be able to fix it; but I may be wrong... Any ideas of past experiences are greatly appreciated.
 
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    Sajin
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    Re: GTX 980 reporting false temperature Thursday, December 14, 2017 11:27 PM (permalink)
    Definitely try changing the paste before rma'ing.
    #2
    Zailyn
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    Re: GTX 980 reporting false temperature Thursday, December 14, 2017 11:28 PM (permalink)
    But do you think it's possible that the paste goes bad in literally minutes ? I'd have though it would degrade over time not have an immediate change :/
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    Zailyn
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    Re: GTX 980 reporting false temperature Thursday, December 14, 2017 11:41 PM (permalink)
    Just opened it up and to be honest the thermal paste looks fine.. Unfortunately I don't have any thermal paste left to replace so I'll go buy some tomorrow and replace this one and try it out again just in case.

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    #4
    joeymir
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    Re: GTX 980 reporting false temperature Friday, December 15, 2017 0:07 PM (permalink)
    It's a long shot, but it would never hurt to also wipe all drivers with Display Driver Uninstaller, and also remove whichever monitoring software you are using(Afterburner or Precision I assume) and be sure to remove user settings as well when prompted. I've dealt with some very odd bugs with both Afterburner & Precision that were fixed by re-installing the program. But l agree with Sajin, re-thermal paste it, and see where that get's you. Perhaps somehow your screws backed out a little overtime causing the core of the GPU itself & the heatsink to not be making good contact? especially given they are used cards, who knows if the prior owner had taken the shroud and heatsink off, and didn't properly torque down the screws when putting it all back together. Other then that it's very possible the temp sensor has/is failing, just haven't really seen much of that since the ABIT Motherboard days lol. At least if you end up having to RMA, you still have a 980 to hold you over 
    post edited by j2345912 - Friday, December 15, 2017 0:10 PM

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    Zailyn
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    Re: GTX 980 reporting false temperature Friday, December 15, 2017 0:13 PM (permalink)
    Found another tube of thermal paste and just re-pasted the chip after a good clean. Unfortunately it didn't help at all. I had already changed the thermal paste of both GPU's around a year ago after I got them so it would make sense that it wouldn't be a factor as the other GPU has no issues. As I said I tried a fresh copy of Windows so technically reinstalled literally everything. I think this unfortunately confirms that it is a hardware issue :/ . 
    #6
    Sajin
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    Re: GTX 980 reporting false temperature Friday, December 15, 2017 0:14 PM (permalink)
    Time to send it in.
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    Zailyn
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    Re: GTX 980 reporting false temperature Friday, December 15, 2017 0:21 PM (permalink)
    Isn't it weird though that it doesn't thermal throttle and Furmark reports a different temperature while for the other GPU the temperature matches just fine with the one provided by Precision ...
     
     
     
     
     
     
     
     
    post edited by Zailyn - Friday, December 15, 2017 0:26 PM
    #8
    Sajin
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    Re: GTX 980 reporting false temperature Friday, December 15, 2017 0:29 PM (permalink)
    Looks like a bug in precision.
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    Zailyn
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    Re: GTX 980 reporting false temperature Friday, December 15, 2017 0:31 PM (permalink)
    I wish that were the case :(

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    Sajin
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    Re: GTX 980 reporting false temperature Friday, December 15, 2017 0:33 PM (permalink)
    Wow.
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    Zailyn
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    Re: GTX 980 reporting false temperature Friday, December 15, 2017 0:35 PM (permalink)
    Yup; I'll try to send it for RMA this week. Unfortunately it'll take longer than usual as they said they will take more time to find a 980 so that the SLI would still work and take even longer due to the Christmas break. At least I'll still have one 980 keeping me afloat as  said.
    #12
    Sajin
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    Re: GTX 980 reporting false temperature Friday, December 15, 2017 0:36 PM (permalink)
    Try going back to a different driver version after cleaning out your old drivers with ddu.
    #13
    Zailyn
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    Re: GTX 980 reporting false temperature Friday, December 15, 2017 0:36 PM (permalink)
    Going to try it now
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    Zailyn
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    Re: GTX 980 reporting false temperature Friday, December 15, 2017 0:50 PM (permalink)
    Just finished installing an older driver (30th November) and the same issue is present though Idle temps are far better at 38C. Though I did notice that the GPU clock and memory clock are now far lower on idle than they were before; but whenever I launch furmark or a game it rushes up to 95.
    #15
    Sajin
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    Re: GTX 980 reporting false temperature Friday, December 15, 2017 0:52 PM (permalink)
    Try the last driver in the list 378.66.
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    Zailyn
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    Re: GTX 980 reporting false temperature Friday, December 15, 2017 1:03 AM (permalink)
    Just installed 378.66 and the same issue keeps persisting. Idle temps are now great but load temps still reach 95C and ramp the fans up to 100%...
    #17
    joeymir
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    Re: GTX 980 reporting false temperature Friday, December 15, 2017 5:21 AM (permalink)
    Wow weird stuff! Perhaps I missed it, but while ur gaming, if you touch the card is it scalding hot? I once ran a pair of 7800 GTX's cards in SLI in a semi poor ventilated case, and playing Oblivion i saw those cards reach 92C-95C all the time! And touching the backplate was wayyy freaking hot(boiling water hot nearly). Perhaps Sajin knows, as I've not tinkered with any GPU bios modding since the Geforce 6800 days(floppy disk anyone?) but perhaps their is some way to disable or trick the temp sensor?

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    Zailyn
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    Re: GTX 980 reporting false temperature Friday, December 15, 2017 10:18 AM (permalink)
    No it is not hot at all when reporting the 95C temperature. It's just as hot as the other card. 
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    Zailyn
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    Re: GTX 980 reporting false temperature Friday, December 15, 2017 10:41 AM (permalink)
    The weirdness never ends... I removed the backplate I had on another EVGA Gtx 980 I had and put it on this one and it solved the issue. It is at 75C on full load and the fans don't go to full speed. Although I did notice it started to stutter at the beginning of benchmarks and games. Is this a sign of a slow death ? Cause I can't wrap my head around all these weird issues it's having..
    post edited by Sajin - Friday, December 15, 2017 6:59 PM
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    Dr.Death
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    Re: GTX 980 reporting false temperature Friday, December 15, 2017 12:31 AM (permalink)
    never know if the card heats up it may start top warp  , then with that  contact between the  cooler and the card may ''break''   and heating issues occur ??
     
    like that top card in sli  heat rises  and it takes some heat from the lower card on top of its own   and the bottom card can help block air flow to the top card to add to that ??
     
     
    page 1 bottom pic
     
     http://www.legitreviews.com/sapphire-radeon-hd-7950-3gb-oc-edition-video-card-review_1862
     
    or
     
    https://linustechtips.com/main/topic/25577-warp-pcbgpu-overheat/
     
    may try to check yours when cold and after it heated up to see ??
     
    sometimes card sagging may cause this  ?
     
     
    I got stuff every bit  10 years ols in use toady and never had thermal paste on them fail unless I break it loose    once you apply  correctly and set it its there for the long haul  and should not ever need to be replaced 
     
    like here
     
    '' compound thins out to enhance the filling of the microscopic valleys and ensure the best physical contact between the heatsink and the CPU core. Then the compound thickens slightly over the next 50 to 200 hours of  use to its final consistency designed for long-term stability''
     
    [set and forget]
     
     http://www.arcticsilver.com/as5.htm
    post edited by Dr.Death - Friday, December 15, 2017 12:39 AM
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    Zailyn
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    Re: GTX 980 reporting false temperature Friday, December 15, 2017 12:36 AM (permalink)
    The one having issues is on the bottom and has always been on the bottom and it does actually show signs of warping :/ . The kind of black plate on the PCB does look odd as well as you can see in the picture. It  just doesn't make sense that with the backplate on it works fine.
     


    post edited by Zailyn - Friday, December 15, 2017 12:41 AM
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    Dr.Death
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    Re: GTX 980 reporting false temperature Friday, December 15, 2017 12:44 AM (permalink)
    you know  could be the cards fans ?/      maybe there misreading there speeds and just really not spinning up  to properly cool the card  ? I've seen that  before  where the reported speed was showing 80-100% and the fans were looking like they were maybe 20%  at best ??  I took a fan from a known working old card and tried it in there place and all was back to right   , speeds temps and all  ???
     
    I guess you need a good gpu fan in a junk box to test that theory  out  . 
     
     
    well that evga bottom card looks warped from your pics???  looks like it starts to ride high at the psu  plugs area
     
    funny is that gigabyte cards had out of the box warped issues  a lot
     
    http://www.tomshardware.com/forum/id-2353388/solved-graphics-card-heatsink-slightly-bent-real-problem-gtx-980.html
    post edited by Dr.Death - Friday, December 15, 2017 12:48 AM
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    Zailyn
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    Re: GTX 980 reporting false temperature Friday, December 15, 2017 12:47 AM (permalink)
    No the fans do really ramp up to 100% as they make a LOT of noise. And the temperature always reads 94-95C on load no matter the fan speed. Even until the fan kind of realizes its overheating it caps at 95C and when the fans realize and go to full speed it stays at 95C.  Though with a backplate on, it works fine .. though I am not comfortable knowing that without a backplate it's not working properly as I don't know if it will keep working properly with a backplate in the first place. It's a shame that it has such an absurd issue cause other than that it never gave me any other kind of problem.
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    Dr.Death
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    Re: GTX 980 reporting false temperature Friday, December 15, 2017 12:54 AM (permalink)
    well still could be a matter of bad fans ??    hard to get replacement evga fans   maybe find some on e-bay   and then there not cheap  there
     
    maybe best to shrug your shoulders  and try a RMA  with evga   with that just cut the chase  get a working good card back in replacement 
     
    theres only so much you can try and do   if you don't have stuff handy around the house  to test and try  with  
    #25
    Zailyn
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    Re: GTX 980 reporting false temperature Friday, December 15, 2017 12:55 AM (permalink)
    Yeah Evga already agreed to have it sent for RMA so I'm just going to go with that option. I don't want to do anything that may risk voiding my warranty. Better spend a couple of weeks without a GPU rather than risk breaking it and having to buy another one.
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    Dr.Death
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    Re: GTX 980 reporting false temperature Friday, December 15, 2017 1:11 PM (permalink)
    ya, if they are willing to work it out  maybe best  in the end   you atleast get a tested card back that should work as expected   
     
    thing is  if you get back another  980 ??    it maybe one of them next best card things now a days on that   if there are no 980's  turned in for refurbishing  .
     
    they don't show any 900 series at all
     
    https://www.evga.com/products/productlist.aspx?type=0
     
    being you use another brad card for your SLI  you cant claim that I assume   to keep sli  on that rma  ??
     
    I guess that something you have to discuss with the evga rep your dealing with on your rma
     
     
    #27
    Zailyn
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    Re: GTX 980 reporting false temperature Friday, December 15, 2017 1:15 PM (permalink)
    Yeah I'd like to stick with 980's. If it is not available I'd be glad to pay a difference to get a 10 series card.
    #28
    Dr.Death
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    Re: GTX 980 reporting false temperature Friday, December 15, 2017 1:20 PM (permalink)
    no extra pay ,  it will be like the next best or as equal to 10 series    what ever 10 series performance wise is the same as that 980 you got  .  then you never know tthey may have a few 980's on the shelve  just for RMA use ??   you should  get a contact on that  on what they decided to do ahead of the return   
    #29
    Zailyn
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    Re: GTX 980 reporting false temperature Friday, December 15, 2017 1:22 PM (permalink)
    Yeah they said they would take a little longer to find a 980 to have the SLI still working. I don't mind waiting a little extra unless little extra means weeks. If that's the case I'd just pay the difference for a 1080 or 1080ti to keep similar performance to what I have. I don't want a 1070 and waste my still working 980 to have less performance.
    #30
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