Mayh3M-UK
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We all know how abysmal EVGA have been in delivering their aftermarket 1080s within a reasonable time frame. So I'm not going to talk about this. Instead I want to bring attention to the fact that EVGA have serious communication flaws within their own company and between themselves and retailers.
I ordered the Hybrid 1080 on the 28th May at Overclockers UK - the largest UK retailer for high end computer hardware. The original ETA was the 17th June, which was given to OCUK directly by EVGA themselves. Now OCUK deserve some criticism for failing to make sure this date was based on something substantive, but it's EVGA who gave this date in the first place. Based on this ETA I happily ordered the card. I thought even if it was delayed, it could only be a few weeks at the very most, after all, who gives ETAs that are months off? But it's clear that EVGA misled retailers - and therefore customers - with their original date.
The worst part is I can't bring myself to cancel this order because I've already waited almost two and a half months. So the only person who loses if it does come out soon is me, since this is the card I really want and was set on. But If I knew the Hybrids wouldn't be landing until late August/September, I would never have even considered it. So here I am, having fully paid for a product, with no ETA whatsoever from either OCUK or EVGA.
But I learned a valuable lesson that's hopefully useful for others: Never ever take an EVGA ETA seriously.
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the_Scarlet_one
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Re: EVGA - You have misled retailers and customers
Monday, August 08, 2016 2:31 PM
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ETA? Evga said it was in development but has never made an official announcement on the hybrid for the 1000 series. They only keep saying soon.
I would never personally suggest pre-ordering an item that hasn't even been officially announced. This is the biggest issue I see with companies doing pre-orders, is that they assume it will be a set date, even if they haven't had official word.
I understand your frustration, but also keep in mind, items that are sold in UK by evga are typically released a few weeks after they make it to the US due to testing, further shipping, customs delays, and so on. When it finally hits the US, at least will get a general idea of when it may be making its way over there.
As this pcb and cooler are both wider than the reference PCB used on Maxwell, it means that EVGA can not utilize the same shroud used for last gen. That also means they are having to re accomplish the heat dissipation for the VRAM and VRam, as the reference blower will not function for the new hybrid.
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sahafiec
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Re: EVGA - You have misled retailers and customers
Monday, August 08, 2016 2:41 PM
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what I find really annoying and disturbing is to accept pre-order and even fully charge customers for a product you've never seen at all.
my strategy: never pre-order anything, never ever...
it's a really bad situation, yours, and I would cancel if I were you.
I would just use the money for something else and buy the card after it's widely available, maybe even at a lower price.
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Fuzzyfruit
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Re: EVGA - You have misled retailers and customers
Monday, August 08, 2016 3:05 PM
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Scarlet-Tech
ETA? Evga said it was in development but has never made an official announcement on the hybrid for the 1000 series. They only keep saying soon.
I would never personally suggest pre-ordering an item that hasn't even been officially announced. This is the biggest issue I see with companies doing pre-orders, is that they assume it will be a set date, even if they haven't had official word.
I understand your frustration, but also keep in mind, items that are sold in UK by evga are typically released a few weeks after they make it to the US due to testing, further shipping, customs delays, and so on. When it finally hits the US, at least will get a general idea of when it may be making its way over there.
As this pcb and cooler are both wider than the reference PCB used on Maxwell, it means that EVGA can not utilize the same shroud used for last gen. That also means they are having to re accomplish the heat dissipation for the VRAM and VRam, as the reference blower will not function for the new hybrid.
They also need to make sure the cards don't over-sag.. that takes time to test too.
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Mayh3M-UK
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Re: EVGA - You have misled retailers and customers
Monday, August 08, 2016 5:11 PM
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Scarlet-Tech
ETA? Evga said it was in development but has never made an official announcement on the hybrid for the 1000 series. They only keep saying soon.
I would never personally suggest pre-ordering an item that hasn't even been officially announced. This is the biggest issue I see with companies doing pre-orders, is that they assume it will be a set date, even if they haven't had official word.
I understand your frustration, but also keep in mind, items that are sold in UK by evga are typically released a few weeks after they make it to the US due to testing, further shipping, customs delays, and so on. When it finally hits the US, at least will get a general idea of when it may be making its way over there.
As this pcb and cooler are both wider than the reference PCB used on Maxwell, it means that EVGA can not utilize the same shroud used for last gen. That also means they are having to re accomplish the heat dissipation for the VRAM and VRam, as the reference blower will not function for the new hybrid.
Everything you say makes sense. But the thing is OCUK have said that EVGA told them through their UK representatives that the cards would be here much sooner than they arrived. This includes all of the EVGA aftermarket cards which came much later than their original ETA dates. So either Gibbo from OCUK is straight up lying (which I don't believe he is), or EVGA misinformed OCUK as to when the cards would initially arrive including the Hybrid. That's why I said there's some communication problems between EVGA and retailers. It shouldn't be expected of customers to just completely ignore ETA dates and never pre-order anything.
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the_Scarlet_one
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Re: EVGA - You have misled retailers and customers
Monday, August 08, 2016 5:28 PM
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This is the first time I have seen so many companies do pre-orders, and many said "we were told" when evga is saying, "we aren't sure". If we learn anything about pre-orders, look at video games. Many pre-orders don't do well because of bad launches and early models may have flaws that are later corrected. Same goes with cars and recalls, delays, and price gouging. Rarely does a preorder go as planned. I am not saying "don't preorder" I am saying don't preorder something that hasn't been announced. You preordered an item that doesn't currently show in an inventory because it hasn't been officially announced just yet. I honestly don't care what any retailer says or was told, as the speciality cards never come out very quick and when they do, they are hard to get ahold of. Pre-orders should have taken once the card was officially announced, like EVGA did with the DG cases.. Once they were officially in the final stages, they took pre-orders, not before.
post edited by Scarlet-Tech - Monday, August 08, 2016 5:32 PM
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Mayh3M-UK
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Re: EVGA - You have misled retailers and customers
Monday, August 08, 2016 7:56 PM
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Yes. Don't preorder products that haven't formally been announced- that's sound advice. But EVGA has to take some responsibility here: somewhere along the line EVGA told OCUK that the Hybrid is going to be available on the 17th June or shortly thereafter. That's why I say again - look at your communications with retailers and improve them. You were really late on many of the formally announced cards too. OCUK was overeager to put the Hybrid up, but they wouldn't have done so if there was no messaging from EVGA giving the impression it was going to be available within the month.
It's possible it was just one EVGA representative who made a mistake when communicating with OCUK. But you need to make sure as a company that this doesn't happen. Because in the end, it's the customer who suffers. EVGA and OCUK have my money. I don't have my card and have no idea when I'll get it.
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rjohnson11
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Re: EVGA - You have misled retailers and customers
Monday, August 08, 2016 7:59 PM
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Mayh3M-UK
Yes. Don't preorder products that haven't formally been announced- that's sound advice. But EVGA has to take some responsibility here: somewhere along the line EVGA told OCUK that the Hybrid is going to be available on the 17th June or shortly thereafter. That's why I say again - look at your communications with retailers and improve them. You were really late on many of the formally announced cards too. OCUK was overeager to put the Hybrid up, but they wouldn't have done so if there was no messaging from EVGA giving the impression it was going to be available within the month.
It's possible it was just one EVGA representative who made a mistake when communicating with OCUK. But you need to make sure as a company that this doesn't happen. Because in the end, it's the customer who suffers. EVGA and OCUK have my money. I don't have my card and have no idea when I'll get it.
I will forward your concerns to EVGA EU
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Mayh3M-UK
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Re: EVGA - You have misled retailers and customers
Monday, August 08, 2016 8:03 PM
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the_Scarlet_one
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Re: EVGA - You have misled retailers and customers
Monday, August 08, 2016 8:31 PM
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Wait.. Evga was finally allowed to sell the first 1080 around the 17th of June, after the Nvidia grace period where they sold the founders edition without allowing AIB to sell anything. So, overclockers.uk probably heard "we will be able to release the 1080 around the 17th of june" and they interpreted it to what they felt they wanted to hear. That isn't evga's fault.
June 27th was one of the first ftw reviews I can find. And it was initially supposed to launch mid June, but had some minor delays. A company taking one word and changing to what they want is only that companies fault honestly. I am not 100% sure that is what happened, but the 17th release date was never stated by evga, they only said around mid June for the FTW, and people took the time frame and made it a date. Just look at reddit and other forums. There is a post saying "Jacob said mid june" and right after a person says "I heard the 17th" and from that moment on, it was the 17th, and not before, since Jacob never gave a firm date.
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brentsg
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Re: EVGA - You have misled retailers and customers
Monday, August 08, 2016 8:39 PM
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I can't think of a single retailer whose word I'd take over a manufacturer.
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MDeckerM
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Re: EVGA - You have misled retailers and customers
Monday, August 08, 2016 8:40 PM
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sahafiec
what I find really annoying and disturbing is to accept pre-order and even fully charge customers for a product you've never seen at all.
my strategy: never pre-order anything, never ever...
The EVGA web store will never do this. We allow pre-orders from time to time however we will not charge the customer until the item is ready to ship.
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ipkha
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Re: EVGA - You have misled retailers and customers
Monday, August 08, 2016 8:54 PM
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Sounds like OCUK might be violating consumer protection laws in the EU. Most places don't charge on preorders until shipment. Usually it's considered bad form to charge for something that isn't available yet. I can understand a deposit, but charging full price is ridiculous for a preorder.
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Mayh3M-UK
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Re: EVGA - You have misled retailers and customers
Monday, August 08, 2016 9:00 PM
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Scarlet-Tech
Wait.. Evga was finally allowed to sell the first 1080 around the 17th of June, after the Nvidia grace period where they sold the founders edition without allowing AIB to sell anything. So, overclockers.uk probably heard "we will be able to release the 1080 around the 17th of june" and they interpreted it to what they felt they wanted to hear. That isn't evga's fault.
June 27th was one of the first ftw reviews I can find. And it was initially supposed to launch mid June, but had some minor delays. A company taking one word and changing to what they want is only that companies fault honestly. I am not 100% sure that is what happened, but the 17th release date was never stated by evga, they only said around mid June for the FTW, and people took the time frame and made it a date. Just look at reddit and other forums. There is a post saying "Jacob said mid june" and right after a person says "I heard the 17th" and from that moment on, it was the 17th, and not before, since Jacob never gave a firm date.
Yeah this is in line with everything that was said publicly. I asked OCUK where they got their date from and they told me in no uncertain terms that this was what they were told by EVGA representatives who deal with EU stock. That's why I hope this thread gets passed onto EVGA EU so they can seriously look into it and figure out what happened. Like I said OCUK is the biggest UK retailer. I know the UK market is a small one overall but it's still a serious player and there are many loyal EVGA customers here. Look at this: https://forums.overclocke...wthread.php?t=18731115
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Cool GTX
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Re: EVGA - You have misled retailers and customers
Monday, August 08, 2016 9:05 PM
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Mayh3M-UK
Yes. Don't preorder products that haven't formally been announced- that's sound advice. But EVGA has to take some responsibility here: somewhere along the line EVGA told OCUK that the Hybrid is going to be available on the 17th June or shortly thereafter. That's why I say again - look at your communications with retailers and improve them. You were really late on many of the formally announced cards too. OCUK was overeager to put the Hybrid up, but they wouldn't have done so if there was no messaging from EVGA giving the impression it was going to be available within the month.
It's possible it was just one EVGA representative who made a mistake when communicating with OCUK. But you need to make sure as a company that this doesn't happen. Because in the end, it's the customer who suffers. EVGA and OCUK have my money. I don't have my card and have no idea when I'll get it.
Show me the money ! You are jumping to unfounded conclusions. -- (Like the Title of this POST)  Please provide a copy of the official EVGA statement of Hybrid release to the UK -- If you do not have a copy of the official EVGA statement; you're going to have to chalk it up to poor communications all the way around - period. Stop trying to Blame EVGA, for what your vendor chose to: tell you / promise you / charge you.  Additionally ask that your funds be returned until an Official ship date is Published by EVGA Late releases are always better than recalls  Your post could have been much more positive -- like: I'm getting conflicting information, where can I find official information on the shipping of XXXXXXX to the UK ?
post edited by Cool GTX - Tuesday, August 09, 2016 11:50 PM
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Mayh3M-UK
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Re: EVGA - You have misled retailers and customers
Monday, August 08, 2016 9:17 PM
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Cool GTX
Mayh3M-UK
Yes. Don't preorder products that haven't formally been announced- that's sound advice. But EVGA has to take some responsibility here: somewhere along the line EVGA told OCUK that the Hybrid is going to be available on the 17th June or shortly thereafter. That's why I say again - look at your communications with retailers and improve them. You were really late on many of the formally announced cards too. OCUK was overeager to put the Hybrid up, but they wouldn't have done so if there was no messaging from EVGA giving the impression it was going to be available within the month.
It's possible it was just one EVGA representative who made a mistake when communicating with OCUK. But you need to make sure as a company that this doesn't happen. Because in the end, it's the customer who suffers. EVGA and OCUK have my money. I don't have my card and have no idea when I'll get it.
Show me the money ! You are jumping to unfounded conclusions.
Please provide a copy of the official EVGA statement of Hybrid release to the UK -- (you can't)
If you do not have a copy of the official EVGA statement; you're going to have to chalk it up to poor communications all the way around - period.
Stop trying to Blame EVGA, for what your vendor chose to: tell you / promise you / charge you.
Additionally ask that your funds be returned until an Official ship date is Published by EVGA
Late releases are always better than recalls
Your post could have been much more positive -- like:
I'm getting conflicting information, where can I find official information on the shipping of XXXXXXX to the UK ?
My post was entirely reasonable. The problem with your entire post is it's based on ignorance. OCUK provided an ETA on the 28th May for the 17th June. When asked about this date they said this was what was given to them by their EVGA correspondence. I repeat for nth time OCUK are huge in the UK - big enough that they have their own EVGA representative (EVGA Ben) on the forums who is in constant communication with them giving them updates on when EVGA products are likely going to land. So it's either a case of OCUK flat out lying/made a mistake, or someone from EVGA gave bad info. I don't think OCUK are lying. Gibbo - OCUK's purchasing manager - is constantly on the forums giving updates on info received from manufacturers. OCUK have a strong reputation for their good service. Given that EVGA got it wildly wrong with the FTW ETA, and how messy their launch was in general, I think the most likely scenario is that someone from EVGA gave OCUK bad information. Either way, I hope EVGA EU look into it seriously.
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ipkha
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Re: EVGA - You have misled retailers and customers
Monday, August 08, 2016 9:45 PM
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I still don't see how in this case OCUK can be telling the truth. Surely EVGA UK can't give a release date that the parent company hasn't made. Even the Nvidia announcement said Founders Edition on day 1 followed by AIB cards at a later date. Evga website in US didn't ever show a release date. The man in charge (EVGA_JACOB) didn't even give a firm date. The website only showed that they were coming, no date was given. To the best of my knowledge, OCUK is the only giving out bogus info. How do we know OCUK gave the right info? Maybe they got info for SC and SSC cards and conflated that with Hybrid date.
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Mayh3M-UK
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Re: EVGA - You have misled retailers and customers
Monday, August 08, 2016 10:11 PM
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Either scenario is possible. Frankly I hold both OCUK and EVGA responsible to some degree. I just hope they try to improve their communication with one another because ETAs for many EVGA cards were farcical.
I never make these types of threads because let's face it they achieve nothing. I only made it because I'm frustrated after waiting for so long and I think in principle what happened was wrong and customers were needlessly misled. EVGA can either be defensive and choose to ignore these problems or they can choose to actually look into why OCUK gave such inaccurate dates for their cards, and try to improve their correspondence for the benefit of everyone. I agree with mods that the Hybrids were never supposed to be released in June and there was nothing in public that indicated this, but I also believe EVGA communicated mixed messages to OCUK regarding this through their EU channels.
I've said what I wanted to say. At least the Hybrid was released today for preorder. Hopefully it will hit the UK within a few weeks. Peace.
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Cool GTX
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Re: EVGA - You have misled retailers and customers
Monday, August 08, 2016 11:25 PM
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Sorry took a little while to search - (internet is really big) The plot thickens and the game is a foot. I have no idea if this is from an EVGA employee or not Found this: LINK https://forums.overclockers.co.uk/showpost.php?p=29576687&postcount=641  LINKhttp://www.vortez.net/new...vailability_dates.html Hi All Update at the end of the week here in terms of the first stocks arriving, we hit an extra day delay on the SC so now first stocks likely next Monday 13th. There is a small chance we may still hit Friday 10th. SC - 13th June. FTW - 17th June. Classified - End of June Hybrid - Early July. Hydro Copper - Late July Just trying to keep dates updated here best I can. Ben -( Source)
post edited by Cool GTX - Monday, August 08, 2016 11:30 PM
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unmeaty
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Re: EVGA - You have misled retailers and customers
Tuesday, August 09, 2016 0:03 PM
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They have the AiO kits in stock here in the states: http://www.evga.com/Products/Product.aspx?pn=400-HY-5188-B1 I don't know about availability where you are, but I would personally cancel my order, get the cheapest 1080 I could find and attach the AiO kit myself. I had mine cooled with an EVGA AiO solution, they worked great. I'm selling both of my 1080s FE (back in their original state), btw anyone is interested. Terrific GPUs but I opted for a single Titan X(P). I'll probably post something here in the marketplace. Prices are good on eBay but lord do I hate eBay.
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Cool GTX
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Re: EVGA - You have misled retailers and customers
Tuesday, August 09, 2016 0:25 PM
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"our stocks are only limited by GPU from Nvidia" LINK https://forums.overclocke...t=18732799&page=29 All our stocks are only limited by GPU from Nvidia. Of course we have other clients in Northern Europe as well but our biggest limitation is chip set from NV at the moment preventing larger shipments. Ben
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Cool GTX
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Re: EVGA - You have misled retailers and customers
Tuesday, August 09, 2016 0:41 PM
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Mayh3M-UK
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Re: EVGA - You have misled retailers and customers
Tuesday, August 09, 2016 1:36 PM
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I saw EVGA Ben's update. I've been following and posting in that thread from time to time.
If you hover over the pink 'preorder' text on an OCUK product page, you're given a ETA date. The ETA date for the Hybrid when I bought it was 17th June. Absolutely no question about this. It's very possible it was a simple mistake/computer error on OCUK's part. But as seen above, EVGA Ben said first stocks may arrive in 'early July'. So if EVGA was so far off the mark with this date, it's not unreasonable for me to think EVGA 'accidentally' gave the wrong info for the Hybrid in late May. Granted, they changed this quickly, but as we can see from the posts above there were ETAs given from EVGA EU representatives relatively early on, which is completely contrary to what some of the mods above have said concerning 'official announcements'.
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transdogmifier
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Re: EVGA - You have misled retailers and customers
Tuesday, August 09, 2016 1:38 PM
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Mayh3M-UK
I saw EVGA Ben's update. I've been following and posting in that thread from time to time.
If you hover over the pink 'preorder' text on an OCUK product page, you're given a ETA date. The ETA date for the Hybrid when I bought it was 17th June. Absolutely no question about this. It's very possible it was a simple mistake/computer error on OCUK's part. But as seen above, EVGA Ben said first stocks may arrive in 'early July'. So if EVGA was so far off the mark with this date, it's not unreasonable for me to think EVGA 'accidentally' gave the wrong info for the Hybrid in late May. Granted, they changed this quickly, but as we can see from the posts above there were ETAs given from EVGA EU representatives relatively early on, which is completely contrary to what some of the mods above have said concerning 'official announcements'.
So that's what OCUK said. And "MAY" doesn't mean "WILL". Deal with it. Whining won't make it happen faster.
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Mayh3M-UK
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Re: EVGA - You have misled retailers and customers
Tuesday, August 09, 2016 1:45 PM
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transdogmifier
Mayh3M-UK
I saw EVGA Ben's update. I've been following and posting in that thread from time to time.
If you hover over the pink 'preorder' text on an OCUK product page, you're given a ETA date. The ETA date for the Hybrid when I bought it was 17th June. Absolutely no question about this. It's very possible it was a simple mistake/computer error on OCUK's part. But as seen above, EVGA Ben said first stocks may arrive in 'early July'. So if EVGA was so far off the mark with this date, it's not unreasonable for me to think EVGA 'accidentally' gave the wrong info for the Hybrid in late May. Granted, they changed this quickly, but as we can see from the posts above there were ETAs given from EVGA EU representatives relatively early on, which is completely contrary to what some of the mods above have said concerning 'official announcements'.
So that's what OCUK said.
And "MAY" doesn't mean "WILL".
Deal with it. Whining won't make it happen faster.
No one's whining. Crux of my point stands. EVGA has communication issues that leads to products being extremely late from the customer's view. It's proven in this thread. Mod above says there are no ETAs for 'unofficial' products. EVGA rep on OCUK (who deals with sales in EU) gave an ETA on the 3rd June. Deal with it. 
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ty_ger07
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Re: EVGA - You have misled retailers and customers
Tuesday, August 09, 2016 2:21 PM
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EVGA rep on OCUK (who deals with sales in EU) gave an ETA on the 3rd June.
Wait, what? How did "early July" change to "17th of June" and then change to "3rd of June"? Which one is it?
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MvdL79
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Re: EVGA - You have misled retailers and customers
Tuesday, August 09, 2016 2:25 PM
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ty_ger07
EVGA rep on OCUK (who deals with sales in EU) gave an ETA on the 3rd June.
Wait, what?
How did "early July" change to "17th of June" and then change to "3rd of June"? Which one is it?
LMAO
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Cool GTX
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Re: EVGA - You have misled retailers and customers
Tuesday, August 09, 2016 2:31 PM
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Those marketing & sales people never listen to the factory people actually producing the product. - (In my personal experience) 1) So let me get this straight you want to run a promotion on a product we have yet to fully scale up and can't keep up with current demand ? 2) Gave 500 hand made SAMPLES to bring to Chicago show - to measure product interest - Marketing brings back $5 Million is orders - wants product in 5 weeks  EVGA cannot make them any faster than Nvidia supplies the chips -- and that part of the world has had some weather issues this year- can you say Typhoons (edit typo)
post edited by Cool GTX - Tuesday, August 09, 2016 11:52 PM
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EVGATech_ChrisB
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Re: EVGA - You have misled retailers and customers
Tuesday, August 09, 2016 3:18 PM
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Dear Mayh3M-UK, I am sorry for any confusion caused, but I can confirm that EVGA did not offer any date to the place of purchase for this product at the time of your pre-order. If you have a issue with this date estimate for your pre-order then I would recommend that you contact the place of purchase directly and explain your concern. Mayh3M-UK
transdogmifier
Mayh3M-UK
I saw EVGA Ben's update. I've been following and posting in that thread from time to time.
If you hover over the pink 'preorder' text on an OCUK product page, you're given a ETA date. The ETA date for the Hybrid when I bought it was 17th June. Absolutely no question about this. It's very possible it was a simple mistake/computer error on OCUK's part. But as seen above, EVGA Ben said first stocks may arrive in 'early July'. So if EVGA was so far off the mark with this date, it's not unreasonable for me to think EVGA 'accidentally' gave the wrong info for the Hybrid in late May. Granted, they changed this quickly, but as we can see from the posts above there were ETAs given from EVGA EU representatives relatively early on, which is completely contrary to what some of the mods above have said concerning 'official announcements'.
So that's what OCUK said.
And "MAY" doesn't mean "WILL".
Deal with it. Whining won't make it happen faster.
No one's whining. Crux of my point stands. EVGA has communication issues that leads to products being extremely late from the customer's view. It's proven in this thread. Mod above says there are no ETAs for 'unofficial' products. EVGA rep on OCUK (who deals with sales in EU) gave an ETA on the 3rd June.
Deal with it.
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stalinx20
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Re: EVGA - You have misled retailers and customers
Tuesday, August 09, 2016 11:09 PM
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Let them complain, it just shows they want the products badly enough that they can taste it. When it finally gets in their greedy hands, they'll stop complaining and give amazing fanboy reviews, just like everybody else does. It will blow right over once the items are in stock. It's the 980 hybrid all over again...   I sincerely wish EVGA mods would create a section strictly for whiners and complainers.
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