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GTX 1080 FTW Randomly causing my PC to reboot

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jjmorber
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Friday, July 15, 2016 1:06 PM (permalink)
Hi
 
I just put in my new 1080FTW card last night replacing an EVGA 770 4G. I have an Asus Z97 Saber-tooth Motherboard, with a I7-4770K cooled by a 100i CLC. And a Corsair 850W power supply. I don't have any OC enabled, running stock on my entire system. After about an hour of 4K game play (Star Citizen). My PC rebooted twice in 15 minutes. I downloaded the newest drivers and all my numbers looked pretty good. Played for about 30 or 40 minutes with no issue. 
 
This morning I played for maybe an hour or two and I got the same random reboot. I have enabled logging trying to find root cause. But I am curious if I should RMA it back to Newegg/EVGA. Anyone else seeing this issue?
 
Thanks
As I collect more information I will update the OP 
Log Data just before reboot (Hard to read but only odd reading was a single 89º spike at 15-07-2016 09:15:38. The next second it dropped 10ºC)
80, 15-07-2016 09:15:26,                  72,                1987,                5005,                  57,                  76,                  37,                   0,                   1,                5030,               1.050,                  56,                1507,                   0,                   1,                   0,                   0,                  55,                  51,                  55,                  50,                  48,                  32,                  31
80, 15-07-2016 09:15:27,                  76,                1987,                5005,                  57,                  78,                  37,                   0,                   1,                5026,               1.050,                  57,                1514,                   0,                   1,                   0,                   0,                  52,                  49,                  52,                  48,                  46,                  31,                  32
80, 15-07-2016 09:15:28,                  77,                1987,                5005,                  57,                  72,                  36,                   0,                   0,                5026,               1.050,                  57,                1528,                   0,                   1,                   0,                   0,                  52,                  50,                  52,                  48,                  47,                  30,                  33
80, 15-07-2016 09:15:29,                  59,                1987,                5005,                  57,                  72,                  32,                   0,                   1,                5036,               1.050,                  57,                1539,                   0,                   1,                   0,                   0,                  52,                  50,                  52,                  50,                  49,                  26,                  38
80, 15-07-2016 09:15:30,                  63,                1987,                5005,                  57,                  77,                  36,                   0,                   1,                5031,               1.050,                  57,                1535,                   0,                   1,                   0,                   0,                  53,                  53,                  53,                  51,                  49,                  25,                  40
80, 15-07-2016 09:15:31,                  60,                1987,                5005,                  57,                  78,                  36,                   0,                   1,                5030,               1.050,                  57,                1528,                   0,                   1,                   0,                   0,                  54,                  54,                  54,                  51,                  50,                  27,                  37
80, 15-07-2016 09:15:32,                  63,                1987,                5005,                  58,                  76,                  35,                   0,                   1,                5030,               1.050,                  58,                1553,                   0,                   1,                   0,                   0,                  53,                  52,                  53,                  50,                  50,                  26,                  38
80, 15-07-2016 09:15:33,                  71,                1974,                5005,                  57,                  69,                  33,                   0,                   1,                5028,               1.043,                  58,                1550,                   0,                   1,                   0,                   0,                  54,                  53,                  54,                  50,                  48,                  27,                  37
80, 15-07-2016 09:15:34,                  62,                1974,                5005,                  58,                  68,                  34,                   0,                   1,                5031,               1.043,                  58,                1538,                   0,                   1,                   0,                   0,                  50,                  50,                  50,                  48,                  48,                  27,                  37
80, 15-07-2016 09:15:35,                  60,                1974,                5005,                  58,                  71,                  35,                   0,                   1,                5036,               1.043,                  58,                1556,                   0,                   1,                   0,                   0,                  53,                  51,                  53,                  50,                  49,                  25,                  40
80, 15-07-2016 09:15:36,                  72,                1974,                5005,                  58,                  74,                  38,                   0,                   1,                5034,               1.043,                  58,                1553,                   0,                   1,                   0,                   0,                  51,                  51,                  49,                  49,                  49,                  25,                  40
80, 15-07-2016 09:15:37,                  61,                1974,                5005,                  58,                  73,                  36,                   0,                   0,                5030,               1.043,                  58,                1554,                   0,                   1,                   0,                   0,                  51,                  51,                  49,                  49,                  48,                  25,                  40
80, 15-07-2016 09:15:38,                  62,                1974,                5005,                  58,                  89,                  35,                   0,                   1,                5030,               1.043,                  58,                1557,                   0,                   1,                   0,                   0,                  51,                  51,                  49,                  47,                  48,                  25,                  40
80, 15-07-2016 09:15:39,                  62,                1974,                5005,                  58,                  78,                  24,                   0,                   0,                5030,               1.043,                  58,                1569,                   0,                   1,                   0,                   0,                  49,                  49,                  48,                  47,                  48,                  20,                  50
80, 15-07-2016 09:15:40,                  59,                1974,                5005,                  58,                  76,                  26,                   0,                   1,                5030,               1.043,                  58,                1574,                   0,                   1,                   0,                   0,                  51,                  51,                  49,                  48,                  49,                  21,                  47
80, 15-07-2016 09:15:41,                  58,                1974,                5005,                  58,                  76,                  26,                   0,                   0,                5030,               1.043,                  58,                1576,                   0,                   1,                   0,                   0,                  51,                  51,                  51,                  49,                  47,                  18,                  55
80, 15-07-2016 09:15:42,                  57,                1974,                5005,                  58,                  76,                  26,                   0,                   0,                5030,               1.043,                  58,                1578,                   0,                   1,                   0,                   0,                  54,                  52,                  54,                  50,                  48,                  19,                  52
80, 15-07-2016 09:15:43,                  56,                1974,                5005,                  58,                  76,                  25,                   0,                   0,                5030,               1.043,                  58,                1556,                   0,                   1,                   0,                   0,                  53,                  51,                  53,                  48,                  46,                  21,                  47
80, 15-07-2016 09:15:44,                  56,                1974,                5005,                  59,                  76,                  26,                   0,                   0,                5030,               1.043,                  58,                1582,                   0,                   1,                   0,                   0,                  50,                  50,                  50,                  47,                  48,                  19,                  52
80, 15-07-2016 09:15:45,                  55,                1974,                5005,                  58,                  76,                  25,                   0,                   0,                5030,               1.043,                  58,                1571,                   0,                   1,                   0,                   0,                  51,                  51,                  50,                  48,                  48,                  20,                  50
80, 15-07-2016 09:15:46,                  54,                1974,                5005,                  59,                  76,                  25,                   0,                   0,                5030,               1.043,                  58,                1572,                   0,                   1,                   0,                   0,                  50,                  50,                  50,                  46,                  47,                  20,                  50
80, 15-07-2016 09:15:47,                  55,                1974,                5005,                  59,                  76,                  24,                   0,                   0,                5030,               1.043,                  59,                1573,                   0,                   1,                   0,                   0,                  50,                  50,                  49,                  47,                  47,                  19,                  52
80, 15-07-2016 09:15:48,                  63,                1974,                5005,                  59,                  72,                  33,                   0,                   1,                5029,               1.043,                  59,                1585,                   0,                   1,                   0,                   0,                  51,                  51,                  48,                  49,                  47,                  21,                  47
80, 15-07-2016 09:15:49,                  67,                1974,                5005,                  59,                  75,                  34,                   0,                   1,                5029,               1.043,                  59,                1594,                   0,                   1,                   0,                   0,                  51,                  50,                  51,                  50,                  48,                  30,                  33


post edited by jjmorber - Friday, July 15, 2016 1:27 PM
#1

6 Replies Related Threads

    3etatester
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    Re: GTX 1080 FTW Randomly causing my PC to reboot Friday, July 15, 2016 1:20 PM (permalink)
    Check your temps for both CPU and GPU when the system is under load so you can check off thermal shutdown from the list.  Max temp is ~97C for the GPU but if you're hitting mid 80's there is something to look at there.
     
    Temps for CPU will vary slightly depending on OC and cooling.

    Z97 Classified :: i5 4670k @4.2Ghz :: 2-way GTX 980 SC's :: 3440x1440
     
    #2
    jjmorber
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    Re: GTX 1080 FTW Randomly causing my PC to reboot Friday, July 15, 2016 1:58 PM (permalink)
    Down checked the game to 1440, ran fine core temps were in the 40's the second I took it up to 4K Reboot.
     
    I am thinking I am gong to have to RMA
     
     
    #3
    3etatester
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    Re: GTX 1080 FTW Randomly causing my PC to reboot Friday, July 15, 2016 2:12 PM (permalink)
    Only at 4k and the intervals got progressively shorter? Maybe power or VRM issue; not sure with what though.

    Can't rule out drivers but doesn't seem likely to me.

    If you can test it in another machine, I'd do that first before waiting for an RMA.

    Z97 Classified :: i5 4670k @4.2Ghz :: 2-way GTX 980 SC's :: 3440x1440
     
    #4
    Shadowdane
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    Re: GTX 1080 FTW Randomly causing my PC to reboot Friday, July 15, 2016 3:08 PM (permalink)
    Have you tried a more aggressive fan curve using EVGA Precision or MSI Afterburner?    I found the stock fan profile to really allow the card to heat up way to much.
    I set mine to this:
     
    0C to 30C = 10% to 15%
    30C to 70C = 15% to 70%
    70C to 85C = 70% to 100%
    > 85C = 100%
     
    With that fan curve I haven't seen either of my cards (SLI) get above 75C!    :)
    -------------------
     
    Also on the note of a reboot..    it's possible it's a power supply problem though.     Especially if the reboot isn't showing a BSOD.   You can use the app below to check for BSOD issues.    BlueScreenView:  http://www.nirsoft.net/utils/blue_screen_view.html

    That app requires you enable Small Memory Dumps though - http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/
    So might not show anything if you have full memory dumps enabled.
     
    If you are getting a BSOD with a reboot, it will show up in BlueScreenView once you turned on Small Memory Dumps..    the error code can help figure out what's going on if your actually getting BSOD.
     
    If your not getting a BSOD at all...    I'd lean more on power supply problem.     Even with a faulty GPU the system shouldn't just reboot like that.    I had a similar issue when I first got 2 x 980Ti cards my old 800W power supply couldn't keep up and would just randomly reboot due to the power supply getting very hot.    Does your power supply have very hot air coming out of it right after it restarts??     
     
     
     

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    #5
    Sajin
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    Re: GTX 1080 FTW Randomly causing my PC to reboot Friday, July 15, 2016 7:29 PM (permalink)
    How old is your power supply?
    #6
    lordaeron1
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    Re: GTX 1080 FTW Randomly causing my PC to reboot Friday, July 15, 2016 8:12 PM (permalink)
    my friend is using Corsair 650 W and everything is dandy (old PSU)
     
    check whole computer voltages and see if something wrong, (use something like AIDA 64 software to check that out)
     
    post them here so we can take a look if it's Power related. also link your Event viewer log (red error + unexpected Shutdown)
     

    I7-6700k (stock) | Msi M7 gaming | Kingston hyperx savage16Gb DDR4@ 2800Mhz | Evga Gtx 1080 FTW | Corsair H110i | Samsung 840  EVO 120GB SSD + Crucial Mx 200 250GB | Seasonic X-750w Gold | Cooler Master Haf X (Aka 932) | DELL U2713h | Xonar D1.
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