jmsp0511
I just wanted to share an experience I had with EVGA Customer Service. 
It was related to my 1080 Ti FTW3 that I purchased directly from MicroCenter. 
This card was purchased on clearance. I was told by the sales rep at MicroCenter, that this was discounted due to a damage to the box. 
The product itself was brand new, and I confirmed it was when I bought it. This was purchased on 1/31/2019. So I've owned it for 28 days, as of today. 
 
So here is my story.... 
3 days ago, as I was reinstalling my video card into my case, I notice a wire sticking out of one of the connectors. 
I confirmed, after doing some research, it was the RGB LED Sync Header.
After noticing this, I ran multiple benchmarks (Unigine Heaven & Superposition), overclocking, playing games (Witcher 3, PUBG). the card works perfectly fine. 
Also tested changing colors on the front logo, as well as the back plate logo, which also works perfectly. 
 
So with that, I called EVGA customer service and asked them if there is anything I need to be worried about. 
The service rep, without answering my question, immediately said, they can start an RMA process for me. 
But I would need to provide a good picture of the defect. which I did. (attached below)
 
Today, I got a response from the same service rep saying, because this is a physical damage, they won't be able to honor any RMAs for this video card. 
So I asked to clarify what he means by "honor any RMAs for this video card." 
So he clarified by saying, because this was a clearance purchase from MicroCenter, I will not be treated as if I bought a "BRAND NEW PRODUCT." 
Therefore, I will be treated as a second hand owner, who bought a damaged product from MicroCenter, and all future RMAs for this card is void.
They also said, they have the photos on record, so no matter what future issues are with the card, because this has been identified as a damaged second had product, all future RMAs will automatically be denied. 
I was shocked to say the least. They told me, the best advice they can provide was to have me go back to MicroCenter and return the card for a full refund. Which I have not done yet. 
 
So I spoke to a difference service rep to confirm the actions taken by the first rep. 
And they were able to confirm with another supervisor, this in fact, was the policy.
 
I just wanted to give people on this forum a heads up about this policy, and make people aware of buying clearance EVGA products at MicroCenter. 
I may not have spotted this wire until much later, since the video card works perfectly fine.
I do not know if MicroCenter will take my return, as I have not tried. Hopefully they will and provide a full refund. If not.. I will be very disappointed with both MicroCenter and EVGA.  
If MicroCenter does not refund me the amount, and EVGA warranty is void. Then I just purchased a zero warranty product. 
 
Tell me what you guys think about this. 
Hopefully some empathy will make me feel better about this situation. 
 
Thank you
 
 

Sajin

jmsp0511
Yeah, I really do hope so... hope others dont go through what I am going through right now, this feels aweful...
It sucks that the buyer is responsible for inspecting for physical defects.

Seems pretty normal for second hand purchases.

the_Scarlet_one
What is the part number of your card (not serial, just part number).

How badly damaged was the box?

Attached Image(s)

bcavnaugh
It was a clearance purchase from Micro Center.
Why can you not return it back to Micro Center for a Refund?
 
It sucks that the buyer is responsible for inspecting for physical defects.
Because you bought a Clearance Item it is on you.
 
Clearance Items are no different than what some stores call Open Box Sales.
They are for the Most Part Returned Items from an Buyer that did not like it and returned it, or broke it and returned it back to the Store. 
In case you did not know Micro Center as well as Best Buy have their own Shrink Wrapping Machine. 
 
Seeing this on the Box I would have moved on.