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My Open RMA has dissapeared -

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Allnamestaken
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Wednesday, July 08, 2015 8:56 AM (permalink)
Hi,
 
My card was received by you guys 3 days ago - shippped last week.
It was listed as received and there was a product number out on the lower section which said preparing to ship, it said preparing to ship for about 2/half days.
 
I just went to take a look at my open RMA's and I no longer have any open RMA's.. what exactly has happend? Has a card been dispatched to me? There is no RMA history so I cannot see any information and I have received no emails.
 
It just disapeared.
#1

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    Allnamestaken
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    Re: My Open RMA has dissapeared - Wednesday, July 08, 2015 9:16 AM (permalink)
    I believe that your contact numbers for Europe do not seem to work for some? I have tried many times to get through to this number with no success. 
     
    I believe that my RMA has just been completed which is why it disappeared but I did not receive any notifications to this, hence my confusion, however I would like some clarity on this if possible.
     
    Craig
    post edited by Allnamestaken - Wednesday, July 08, 2015 9:23 AM
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    EVGA_JaysonC
    RMA Management
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    Re: My Open RMA has dissapeared - Wednesday, July 08, 2015 1:12 PM (permalink)
    Allnamestaken,
     
    I can confirm that your RMA has shipped.  Please log in to your EVGA account and navigate to the Member Home drop-down and select My Products.  Click on the details of your product and you will see that the RMA is completed along with a tracking number of your replacement.
     
    I hope this helps.
     
    Best Regards,

    -Jayson- EVGA USA RMA Dept.
    Reddit - u/EVGA_JaysonC   Twitter/X - @evga_jaysonc - email:support@evga.com

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