EVGA

AnsweredIssues with playing videos online and from harddrive

Author
A7X69
New Member
  • Total Posts : 7
  • Reward points : 0
  • Joined: 5/5/2014
  • Status: offline
  • Ribbons : 0
Monday, May 05, 2014 3:58 PM (permalink)
I am having issues playing videos online (youtube) as well as anything I have on my computer. The frames are very choppy. Gaming is “ok” I notice some choppiness in COD Ghosts during loading times/videos. My setup is as follows:
 
GIGABYTE G1.Sniper Z87 LGA 1150 Intel Z87 HDMI SAT
Intel Core i5-4670 Haswell 3.4GHz LGA 1150 84W Quad
EVGA ACX Cooler 03G-P4-2784-KR GeForce GTX 780
G.SKILL Ripjaws X Series 16GB (2 x 8GB) 240-Pin DD
SAMSUNG 840 EVO MZ-7TE120BW 2.5" 120GB SATA III TL (master)
Hitachi ATA 500gb hard drive
650 Watt Corsair PSU
 
I can provide any other additional information required to help troubleshoot.
 
Thank you.
#1
rjohnson11
EVGA Forum Moderator
  • Total Posts : 85038
  • Reward points : 0
  • Joined: 10/5/2004
  • Location: Netherlands
  • Status: offline
  • Ribbons : 86
Re: Issues with playing videos online and from harddrive Monday, May 05, 2014 5:31 PM (permalink)
What are your GPU temps at idle and also during load conditions?
 
Do you have problems when viewing the desktop or only games?
 
Do you have anything overclocked?
 
 

AMD Ryzen 9 7950X,  Corsair Mp700 Pro M.2, 64GB Corsair Dominator Titanium DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

#2
A7X69
New Member
  • Total Posts : 7
  • Reward points : 0
  • Joined: 5/5/2014
  • Status: offline
  • Ribbons : 0
Re: Issues with playing videos online and from harddrive Monday, May 05, 2014 5:41 PM (permalink)
Thanks for the reply,
 
32 degrees Celsius on idle. When I am watching a video the temperature rises to 34 degrees Celsius.
Sometimes, not often, I will have a brief moment of  freeze while on desktop. 
I have nothing overclocked. 
#3
A7X69
New Member
  • Total Posts : 7
  • Reward points : 0
  • Joined: 5/5/2014
  • Status: offline
  • Ribbons : 0
Re: Issues with playing videos online and from harddrive Wednesday, May 07, 2014 5:09 PM (permalink)
Is there any troubleshooting I can perform to fix this issue?
#4
Sajin
EVGA Forum Moderator
  • Total Posts : 49227
  • Reward points : 0
  • Joined: 6/8/2010
  • Location: Texas, USA.
  • Status: offline
  • Ribbons : 199
Re: Issues with playing videos online and from harddrive Wednesday, May 07, 2014 5:21 PM (permalink)
Do you have Windows Aero turned off? If so, re-enable it then test.
#5
iantjamison
New Member
  • Total Posts : 43
  • Reward points : 0
  • Joined: 11/21/2008
  • Location: Florida
  • Status: offline
  • Ribbons : 0
Re: Issues with playing videos online and from harddrive Wednesday, May 07, 2014 5:42 PM (permalink)
Check to see if your drivers are up to date?  Maybe try and reinstall the drivers for your Vid Card even if they are up to date..



STAY PUFT MARSHMALLOW BUILD 
4930K @ 4.3GHz (H100i w/ Masterkleer White UV Tubing)
ASUS RIVBE (BIOS 0602)
64GB (8X8) GSKILL RIPJAWS Z 2133MHz CAS9 @ 2133MHz
EVGA TITAN BLACK SC SIG EDITION (G10 & x60-Masterkleer WHT UV Tubing)
256GB-840PRO SSD(OS)
(x2) 2TB-SEASONIC SSHD(STORAGE & SCRATCH)
2TB-SEAGATE BARRACUDA HDD(STORAGE/BACKUP)
SEASONIC PLATINUM 1000W
CORSAIR 750D
#6
A7X69
New Member
  • Total Posts : 7
  • Reward points : 0
  • Joined: 5/5/2014
  • Status: offline
  • Ribbons : 0
Re: Issues with playing videos online and from harddrive Wednesday, May 07, 2014 7:54 PM (permalink)
:
Aero did not detect any issues with my video card.
 

My drivers were up to date. I decided to uninstall my drivers properly and re-install but ended up with the same result. 
 
I appreciate the help guys. I am very patient so if anyone has any other troubleshooting ideas please help me out. Thanks.
#7
Sajin
EVGA Forum Moderator
  • Total Posts : 49227
  • Reward points : 0
  • Joined: 6/8/2010
  • Location: Texas, USA.
  • Status: offline
  • Ribbons : 199
Re: Issues with playing videos online and from harddrive Wednesday, May 07, 2014 8:23 PM (permalink)
What internet browser are you using? The problem happens in windows media player too? 
#8
A7X69
New Member
  • Total Posts : 7
  • Reward points : 0
  • Joined: 5/5/2014
  • Status: offline
  • Ribbons : 0
Re: Issues with playing videos online and from harddrive Wednesday, May 07, 2014 8:26 PM (permalink)
It happens to any video file played from DVD, mpegs, AVI, netflix, youtube, pretty much everything. COD Ghosts has as issue during loading time as there is a video is being played. Once in the game there is no issue. 
#9
Sajin
EVGA Forum Moderator
  • Total Posts : 49227
  • Reward points : 0
  • Joined: 6/8/2010
  • Location: Texas, USA.
  • Status: offline
  • Ribbons : 199
Re: Issues with playing videos online and from harddrive Wednesday, May 07, 2014 8:29 PM (permalink) ☼ Best Answerby A7X69 Wednesday, May 07, 2014 8:37 PM
Try performing a clean boot of windows to see if it helps clean up the choppy videos. Instructions on how to perform a clean boot of windows can be found HERE.
#10
A7X69
New Member
  • Total Posts : 7
  • Reward points : 0
  • Joined: 5/5/2014
  • Status: offline
  • Ribbons : 0
Re: Issues with playing videos online and from harddrive Wednesday, May 07, 2014 8:37 PM (permalink)
Thank you ! I watched 5 minutes of a video and loaded COD Ghosts with no issues. So I assuming I have sort of conflict with an application or?
#11
Sajin
EVGA Forum Moderator
  • Total Posts : 49227
  • Reward points : 0
  • Joined: 6/8/2010
  • Location: Texas, USA.
  • Status: offline
  • Ribbons : 199
Re: Issues with playing videos online and from harddrive Wednesday, May 07, 2014 8:58 PM (permalink)
A7X69
Thank you ! I watched 5 minutes of a video and loaded COD Ghosts with no issues. So I assuming I have sort of conflict with an application or?


One of your startup programs is hogging a bunch of your system resources, to locate the culprit enable a few items at a time and test your system.
#12
A7X69
New Member
  • Total Posts : 7
  • Reward points : 0
  • Joined: 5/5/2014
  • Status: offline
  • Ribbons : 0
Re: Issues with playing videos online and from harddrive Wednesday, May 07, 2014 9:04 PM (permalink)
Thanks again Sajin. I will slowly pinpoint the exact application and let you know. 
#13
Sajin
EVGA Forum Moderator
  • Total Posts : 49227
  • Reward points : 0
  • Joined: 6/8/2010
  • Location: Texas, USA.
  • Status: offline
  • Ribbons : 199
Re: Issues with playing videos online and from harddrive Wednesday, May 07, 2014 9:05 PM (permalink)
A7X69
Thanks again Sajin. I will slowly pinpoint the exact application and let you know. 


No problem. 
#14
Jump to: