EVGA

Warranty Void?

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xcpat
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Sunday, November 27, 2011 4:25 AM (permalink)
I need a response from a product manager on here.  I submitted a support question for my GTX 570 about various issues which may result in an RMA.  My product is registered and I've had it for a month.  That sticker on the underside of the card with the P/N and S/N was removed to be put for safe keeping on the box next to the other one.  Unknown to me, it said warranty void if removed when I was looking at my card today.  With it intact, I put it back on.  I really hope since it is there, with help from tape, that my warranty is not gone.  Is it?


   
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    HeavyHemi
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    Re:Warranty Void? Sunday, November 27, 2011 4:45 AM (permalink)
    xcpat

    I need a response from a product manager on here.  I submitted a support question for my GTX 570 about various issues which may result in an RMA.  My product is registered and I've had it for a month.  That sticker on the underside of the card with the P/N and S/N was removed to be put for safe keeping on the box next to the other one.  Unknown to me, it said warranty void if removed when I was looking at my card today.  With it intact, I put it back on.  I really hope since it is there, with help from tape, that my warranty is not gone.  Is it?

    Normally if you have a poorly attached sticker they will ask you to document it for them (send a picture) and keep it in a safe place so you have it if you need to RMA. You'd be better off contacting them directly versus asking for a response on the forum. Based on previous responses they have given to this issue, as long as you have the sticker, and you have documented this, your warranty is valid.
    Give them a call at
    U.S. and Canadian Customers: 888.880.EVGA (3842)

    EVGA X99 FTWK / i7 6850K @ 4.5ghz / RTX 3080Ti FTW Ultra / 32GB Corsair LPX 3600mhz / Samsung 850Pro 256GB / Be Quiet BN516 Straight Power 12-1000w 80 Plus Platinum / Window 10 Pro
     
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    xcpat
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    Re:Warranty Void? Sunday, November 27, 2011 4:55 AM (permalink)
    HeavyHemi

    xcpat

    I need a response from a product manager on here.  I submitted a support question for my GTX 570 about various issues which may result in an RMA.  My product is registered and I've had it for a month.  That sticker on the underside of the card with the P/N and S/N was removed to be put for safe keeping on the box next to the other one.  Unknown to me, it said warranty void if removed when I was looking at my card today.  With it intact, I put it back on.  I really hope since it is there, with help from tape, that my warranty is not gone.  Is it?

    Normally if you have a poorly attached sticker they will ask you to document it for them (send a picture) and keep it in a safe place so you have it if you need to RMA. You'd be better off contacting them directly versus asking for a response on the forum. Based on previous responses they have given to this issue, as long as you have the sticker, and you have documented this, your warranty is valid.
    Give them a call at
    U.S. and Canadian Customers: 888.880.EVGA (3842)

     
    Thanks a bunch.  I saw that "EVGA Product Managers" used forums so I hoped one would see this. 


       
    #3
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