rcarkk
Superclocked Member
- Total Posts : 177
- Reward points : 0
- Joined: 2010/11/11 17:55:26
- Status: offline
- Ribbons : 0
So i bought an EVGA GTX 470 in late October 2010. Registered the card within the 30 days to have the 10 year warranty coverage in Europe. I have been talking to EVGA and they even sent me an RMA number. "We are sorry to hear about the issue with your card and we can of course assist with a RMA: A support Ticket has been opened for your RMA ( 3938276), you can now request your RMA directly on our site: http://eu.evga.com/support/rma.asp" I tried to open an new RMA with the RMA number provided, but i always got this error: "THERE HAS BEEN AN ERROR WHILE REQUESTING YOUR PAGE, AND OUR TEAM HAS BEEN NOTIFIED. The request from 176.79.164.43 at 2020-10-28 10:41:40 GMT for the URL /support/submitrma.asp cannot be served due to error 157 on the host eu.evga." Tried to submit the RMA several times with no sucess. Today i received this email! "Hello Ricardo, I regret that i have been wasting us time and maybe confusing us !! After carefully reviewing your case, its was determined that you have purchased on 02.11.2010 a 3 Year Standard Limited Warranty Product. Therefore, you are currently out of warranty and the system obstructs us from creating a RMA. Please accept my sincere apologies. Best regards, EVGA EU Customer Support" Coincidentaly, the card is now out of warranty since 30/10/2020, but i have proof of conversation with tech support since 15/10/2020, were i told EVGA i wanted an RMA since the card was defective. I leave the pictures of the proof of purchase and 10 year warranty. I hope you guys solve this problem. The card in question has the serial number 1011641470101880
Attached Image(s) 
Intel Core i7 2600k @ 4.5Ghz w/1.28v load Asus P8Z68-V PRO 16Gb (4x4Gb) Corsair Vengeance DDR3 1600 CL9 1.5v SLI 2x EVGA Nvidia GTX 470 HFB @ stock w/ custom fan profile and 0.937v Western Digital Raptor X Maxtor 6L300S0 Asus DRW-1814BLT Corsair HX1000 Thermalright Ultra 120 Extreme Lian Li PC-A77 LG W3000H
|
z999z3mystorys
CLASSIFIED Member
- Total Posts : 3910
- Reward points : 0
- Joined: 2008/11/29 06:46:22
- Location: at my current location
- Status: offline
- Ribbons : 23
Re: EVGA NOT HONORING 10 YEAR WARRANTY
2020/11/07 12:34:28
(permalink)
it likely has to do with being able to determine purchase date, if they don't have an invoice or something on file proving when you bought the card, the "purchase date" is when it shipped out from EVGA, and doesn't factor in the months it spent in a wearhouse somewhere before you bought it. I'm not sure if it's possible to find the invoice or something that can prove the date the purchase, but if you can, than you can prove it was within 30 days of purchase that it was registered, and that the 10 year is/was intact. I can't say for sure if they'll honor a warranty that was intact when it was rejected, but isn't anymore, but it's your best shot you prove the date of purchase, assuming you can find a purchase invoice of some sort. edit: I'm assuming the 2.11.2010 from the e-mail is in US format of month/day/year and the 15/10/2020 date you provided is EU format of date/month/year
post edited by z999z3mystorys - 2020/11/07 12:37:35
|
wmmills
CLASSIFIED Member
- Total Posts : 4688
- Reward points : 0
- Joined: 2006/01/04 20:47:29
- Location: New Jersey
- Status: offline
- Ribbons : 40
Re: EVGA NOT HONORING 10 YEAR WARRANTY
2020/11/07 15:24:48
(permalink)
z999z3mystorys
it likely has to do with being able to determine purchase date, if they don't have an invoice or something on file proving when you bought the card, the "purchase date" is when it shipped out from EVGA, and doesn't factor in the months it spent in a wearhouse somewhere before you bought it.
I'm not sure if it's possible to find the invoice or something that can prove the date the purchase, but if you can, than you can prove it was within 30 days of purchase that it was registered, and that the 10 year is/was intact.
I can't say for sure if they'll honor a warranty that was intact when it was rejected, but isn't anymore, but it's your best shot you prove the date of purchase, assuming you can find a purchase invoice of some sort.
edit: I'm assuming the 2.11.2010 from the e-mail is in US format of month/day/year and the 15/10/2020 date you provided is EU format of date/month/year
Naw, that 2-11-2010 is EU format, he registered his account on 11-11-2010. Agree with you on the store receipt issue though cause the old warranty rules were much stiffer and a verified store receipt pretty much held the whole warranty together. @OP: Good luck, i hope you can find that store receipt and resurrect this rma, check your old credit card records/bank records/emails etc...
MOBO: EVGA x299 Dark, CPU: I9 10900X, RAM: Patriot Viper RGB 3600 32gb, SSD: Samsung 860 EVO 1TB, M2: Samsung 970 EVO+ 1TB, PSU: CoolerMaster M2 1500, CPU HSF: EVGA 240 CLC HSF~ P/P EK Furious Vardar, G-CARD:EVGA RTX3090 FTW3 Ultra Gaming w/Hybrid kit and Noctua IPPC 3000 P/P, CASE: LIAN-LI PC-V2010B w/ Window mod, OS: Windows 10 Pro 64bit, MON: Alienware AW3821DW  New EVGA product? Register it NOW with this link: http://www.evga.com/register/default.asp?affiliatecode=4QFQRAMOII Help Our Vets From K-2! [link=https://strongholdfreedom
|
z999z3mystorys
CLASSIFIED Member
- Total Posts : 3910
- Reward points : 0
- Joined: 2008/11/29 06:46:22
- Location: at my current location
- Status: offline
- Ribbons : 23
Re: EVGA NOT HONORING 10 YEAR WARRANTY
2020/11/07 16:19:45
(permalink)
this is what I've found digging deeper into the warranty info: more info from the original warranty terms: https://eu.evga.com/warranty/2011/originalWarranty.asp Products purchased ON or AFTER November 1, 2006 MUST be registered within 30 days of the ORIGINAL DATE OF PURCHASE to receive EVGA's Free Extended Warranty. All products not registered within 30 days will ONLY receive a 2 year limited warranty. Refer to the following suffix guide to identify the length of your warranty: If the original warranty terms apply, and given the date you gave for buying the card and that it ends in ER, they should, you'd have either a 2 year warranty or a 10 year, unless it's overrode by: https://eu.evga.com/warranty/2011/ These warranty terms are valid for purchases ON or AFTER July 1st, 2011
Long term warranties are available on applicable parts if registered by the original owner within 30 days of purchase. A valid invoice is required from an authorized reseller to verify any long term warranty. If parts with long-term warranty availability are not registered within 30 days of purchase, if they were given away or sold, then they will follow the standard 3 year limited warranty terms. So you'd need the invoice from an Authorized reseller, and have to be the original owner, in addition to registering in the first 30 days. If any one of those three aren't fulfilled correctly, you'd get the 3 year warranty instead assuming the July 1st 2011 terms are being used. It's possible that it's so old, the computer system doesn't even accept terms from the 2006 warranties and would reject it, by using the 2011 terms and give a 3 year warranty. that's my thoughts on the most likely reason if the invoice is valid anyway.
post edited by z999z3mystorys - 2020/11/07 16:21:11
|
rcarkk
Superclocked Member
- Total Posts : 177
- Reward points : 0
- Joined: 2010/11/11 17:55:26
- Status: offline
- Ribbons : 0
Re: EVGA NOT HONORING 10 YEAR WARRANTY
2020/11/09 03:52:32
(permalink)
Intel Core i7 2600k @ 4.5Ghz w/1.28v load Asus P8Z68-V PRO 16Gb (4x4Gb) Corsair Vengeance DDR3 1600 CL9 1.5v SLI 2x EVGA Nvidia GTX 470 HFB @ stock w/ custom fan profile and 0.937v Western Digital Raptor X Maxtor 6L300S0 Asus DRW-1814BLT Corsair HX1000 Thermalright Ultra 120 Extreme Lian Li PC-A77 LG W3000H
|
wmmills
CLASSIFIED Member
- Total Posts : 4688
- Reward points : 0
- Joined: 2006/01/04 20:47:29
- Location: New Jersey
- Status: offline
- Ribbons : 40
Re: EVGA NOT HONORING 10 YEAR WARRANTY
2020/11/09 04:27:02
(permalink)
rcarkk
I have the proof of purchase and registration date. EVGA even gave me a support ticket number to submit the RMA, but there was always a error on multiple browsers.
https://ibb.co/bKRzV9g
https://ibb.co/d4PJy4m
Yup, your good brotha! They owe you a RMA.... lets see if we can get this into the right hands for you. 
MOBO: EVGA x299 Dark, CPU: I9 10900X, RAM: Patriot Viper RGB 3600 32gb, SSD: Samsung 860 EVO 1TB, M2: Samsung 970 EVO+ 1TB, PSU: CoolerMaster M2 1500, CPU HSF: EVGA 240 CLC HSF~ P/P EK Furious Vardar, G-CARD:EVGA RTX3090 FTW3 Ultra Gaming w/Hybrid kit and Noctua IPPC 3000 P/P, CASE: LIAN-LI PC-V2010B w/ Window mod, OS: Windows 10 Pro 64bit, MON: Alienware AW3821DW New EVGA product? Register it NOW with this link: http://www.evga.com/register/default.asp?affiliatecode=4QFQRAMOII Help Our Vets From K-2! [link=https://strongholdfreedom
|
rcarkk
Superclocked Member
- Total Posts : 177
- Reward points : 0
- Joined: 2010/11/11 17:55:26
- Status: offline
- Ribbons : 0
Re: EVGA NOT HONORING 10 YEAR WARRANTY
2020/11/09 05:12:29
(permalink)
EVGA is trying to see if i quit. Very sad with EVGA right now to be honest. Not a single moderator to help me. I think i´m going to publish this in other foruns and facebook.
Intel Core i7 2600k @ 4.5Ghz w/1.28v load Asus P8Z68-V PRO 16Gb (4x4Gb) Corsair Vengeance DDR3 1600 CL9 1.5v SLI 2x EVGA Nvidia GTX 470 HFB @ stock w/ custom fan profile and 0.937v Western Digital Raptor X Maxtor 6L300S0 Asus DRW-1814BLT Corsair HX1000 Thermalright Ultra 120 Extreme Lian Li PC-A77 LG W3000H
|
wmmills
CLASSIFIED Member
- Total Posts : 4688
- Reward points : 0
- Joined: 2006/01/04 20:47:29
- Location: New Jersey
- Status: offline
- Ribbons : 40
Re: EVGA NOT HONORING 10 YEAR WARRANTY
2020/11/09 05:56:17
(permalink)
rcarkk
EVGA is trying to see if i quit. Very sad with EVGA right now to be honest. Not a single moderator to help me. I think i´m going to publish this in other foruns and facebook.
Naw, i dont think thats the case....yet. The EU service/teams arent as good as the USHQ teams/service and sometimes you have to go thru the HQ and have them address the issues and then refer it back to the other guys. EVGA is historically, overall, pretty good about taking care of there customers and warranty stuff, def much better than many companies. Its 5am California time right now so give it like 6-8 hours from now for them to get there mail/messages etc...and they will look into it. From what youve shown, if it all checks out, youll be fine. Hold on to your hat and give em a chance.
MOBO: EVGA x299 Dark, CPU: I9 10900X, RAM: Patriot Viper RGB 3600 32gb, SSD: Samsung 860 EVO 1TB, M2: Samsung 970 EVO+ 1TB, PSU: CoolerMaster M2 1500, CPU HSF: EVGA 240 CLC HSF~ P/P EK Furious Vardar, G-CARD:EVGA RTX3090 FTW3 Ultra Gaming w/Hybrid kit and Noctua IPPC 3000 P/P, CASE: LIAN-LI PC-V2010B w/ Window mod, OS: Windows 10 Pro 64bit, MON: Alienware AW3821DW New EVGA product? Register it NOW with this link: http://www.evga.com/register/default.asp?affiliatecode=4QFQRAMOII Help Our Vets From K-2! [link=https://strongholdfreedom
|
rcarkk
Superclocked Member
- Total Posts : 177
- Reward points : 0
- Joined: 2010/11/11 17:55:26
- Status: offline
- Ribbons : 0
Re: EVGA NOT HONORING 10 YEAR WARRANTY
2020/11/09 06:00:38
(permalink)
Ok. Hope someone can help me. I have the invoice with the serial number, the proof when i registered the card (with 30 days upon purchase) and all the chat with the suport team that provided the RMA ticket number.
I wonder why no moderator is helping me. This is my second thread already. The first was completely ignored. Very weird.
Intel Core i7 2600k @ 4.5Ghz w/1.28v load Asus P8Z68-V PRO 16Gb (4x4Gb) Corsair Vengeance DDR3 1600 CL9 1.5v SLI 2x EVGA Nvidia GTX 470 HFB @ stock w/ custom fan profile and 0.937v Western Digital Raptor X Maxtor 6L300S0 Asus DRW-1814BLT Corsair HX1000 Thermalright Ultra 120 Extreme Lian Li PC-A77 LG W3000H
|
EVGA_JaysonC
RMA Management
- Total Posts : 1022
- Reward points : 0
- Joined: 2008/07/15 09:27:01
- Location: EVGA RMA DEPT. @ BREA, CA USA
- Status: offline
- Ribbons : 3
Re: EVGA NOT HONORING 10 YEAR WARRANTY
2020/11/09 09:32:38
(permalink)
rcarkk
Ok. Hope someone can help me. I have the invoice with the serial number, the proof when i registered the card (with 30 days upon purchase) and all the chat with the suport team that provided the RMA ticket number.
I wonder why no moderator is helping me. This is my second thread already. The first was completely ignored. Very weird.
Hello rcarkk, I have asked our EU office to take a look in to your case with request to help get this taken care of for you. Please allow a business day for the team there to get back to you as at the moment the EU office is closed at this time. Best Regards,
-Jayson- EVGA USA RMA Dept. Reddit - u/EVGA_JaysonC Twitter/X - @evga_jaysonc - email: support@evga.com
|
rcarkk
Superclocked Member
- Total Posts : 177
- Reward points : 0
- Joined: 2010/11/11 17:55:26
- Status: offline
- Ribbons : 0
Re: EVGA NOT HONORING 10 YEAR WARRANTY
2020/11/09 09:38:42
(permalink)
Thank you very much for helping me. Will wait for news.
Intel Core i7 2600k @ 4.5Ghz w/1.28v load Asus P8Z68-V PRO 16Gb (4x4Gb) Corsair Vengeance DDR3 1600 CL9 1.5v SLI 2x EVGA Nvidia GTX 470 HFB @ stock w/ custom fan profile and 0.937v Western Digital Raptor X Maxtor 6L300S0 Asus DRW-1814BLT Corsair HX1000 Thermalright Ultra 120 Extreme Lian Li PC-A77 LG W3000H
|
EVGATech_MarkusK
EVGA EU Tech Support
- Total Posts : 315
- Reward points : 0
- Joined: 2013/05/28 08:56:25
- Status: offline
- Ribbons : 0
Re: EVGA NOT HONORING 10 YEAR WARRANTY
2020/11/10 23:09:24
(permalink)
Hi rcarkk, thanks for the heads up - the problem was, you are slightly over the 10 years warranty, nevertheless your RMA was created and approved already, you should have received an automated email within all RMA information´s, additional you would find the RMA details through your profile - if you have any further issues / questions, please let us know through email supporteu@evga.com Markus
|
rcarkk
Superclocked Member
- Total Posts : 177
- Reward points : 0
- Joined: 2010/11/11 17:55:26
- Status: offline
- Ribbons : 0
Re: EVGA NOT HONORING 10 YEAR WARRANTY "SOLVED"
2020/11/11 07:10:44
(permalink)
I saw that you guys solved the miss understood. Thank you for solving the situation. I did receive the emails with the RMA instructiuons with RMA number, packaging method and shipping adress in pdf. I will try to send the card this week and in worst case, next week. Should i send the card in the original EVGA GTX470 box or another random box? Thank you very much!
post edited by rcarkk - 2020/11/11 07:12:40
Intel Core i7 2600k @ 4.5Ghz w/1.28v load Asus P8Z68-V PRO 16Gb (4x4Gb) Corsair Vengeance DDR3 1600 CL9 1.5v SLI 2x EVGA Nvidia GTX 470 HFB @ stock w/ custom fan profile and 0.937v Western Digital Raptor X Maxtor 6L300S0 Asus DRW-1814BLT Corsair HX1000 Thermalright Ultra 120 Extreme Lian Li PC-A77 LG W3000H
|
Sajin
EVGA Forum Moderator
- Total Posts : 49137
- Reward points : 0
- Joined: 2010/06/07 21:11:51
- Location: Texas, USA.
- Status: offline
- Ribbons : 199
Re: EVGA NOT HONORING 10 YEAR WARRANTY
2020/11/11 11:09:59
(permalink)
EVGATech_MarkusK
Hi rcarkk,
thanks for the heads up - the problem was, you are slightly over the 10 years warranty, nevertheless your RMA was created and approved already, you should have received an automated email within all RMA information´s, additional you would find the RMA details through your profile - if you have any further issues / questions, please let us know through email supporteu@evga.com
Markus
Warranty approval over the warranty period. 
|
rcarkk
Superclocked Member
- Total Posts : 177
- Reward points : 0
- Joined: 2010/11/11 17:55:26
- Status: offline
- Ribbons : 0
Re: EVGA NOT HONORING 10 YEAR WARRANTY
2020/11/11 11:18:14
(permalink)
That was not my problem. That was EVGA.EU problem. I did received the RMA ticket to submit the RMA before the warranty expired. I was never able to submit the RMA due to an error. Tried safari, Chrome and Edge with cache cleaned, and always got the error.
When i clicked submit, this always happened.
"THERE HAS BEEN AN ERROR WHILE REQUESTING YOUR PAGE, AND OUR TEAM HAS BEEN NOTIFIED.
The request from 176.79.164.43 at 2020-10-28 10:41:40 GMT for the URL /support/submitrma.asp cannot be served due to error 157 on the host eu.evga."
Intel Core i7 2600k @ 4.5Ghz w/1.28v load Asus P8Z68-V PRO 16Gb (4x4Gb) Corsair Vengeance DDR3 1600 CL9 1.5v SLI 2x EVGA Nvidia GTX 470 HFB @ stock w/ custom fan profile and 0.937v Western Digital Raptor X Maxtor 6L300S0 Asus DRW-1814BLT Corsair HX1000 Thermalright Ultra 120 Extreme Lian Li PC-A77 LG W3000H
|
notfordman
Omnipotent Enthusiast
- Total Posts : 8750
- Reward points : 0
- Joined: 2007/08/09 23:52:23
- Location: In a van, down by the
- Status: offline
- Ribbons : 28
|