Aarkane
I am still waiting on my approval for the FTW -> FTW2 upgrade. Now that the Ti has been announced I am in no hurry for that approval since the 90 day step up program starts when they ship you the icx.

Take your time on that approval, EVGA because you can bet your fan I'll be stepping up to the Ti!

Josh1138
Quick question:  I was just putting the packing back in the box and I noticed it said "Gaming/Temperature LED Indictator (Premium Option)"....Like, what?  Is that something that I didn't get and will have to pay extra for up here in Canada?  I already paid 800 dollars in Duty, plus tax, plus conversation @ 1.35.....It wasn't inexpensive to say the least!  But I am absolutely floored over the performance- I thought my dual 980FTWs were good (and they are, they're great cards)....But this new 1080FTW 2 blows them outta the water for sure!   is it a software that is included on the disk (like Precision X etc) that once loaded would enable the temperature LEDs?  If that is the case, I will install the CD later.... But clarification would be helpful.  Thanks.

loosetooth
Hi,
 
Can someone from EVGA please clarify how any potential Step-Up from ICX to might work?
 
There only 2 reasons for me to go from ACX>ICX... potential resale value and to step up from ICX>Ti.  If you ask EVGA Customer Reps about this then they will give the standard EVGA responses (before the Ti was released "... the Ti is still vaporware", or "EVGA do not recommend this as a way to blahblah").  However EVGA must be aware that a lot of 1080 SC/FTW owners will be upgrading ACX>ICX with the sole purpose of then further upgrading to the Ti.
 
So... here is what is troubling me.  Step-Up works in that the amount you paid for the card you have is held to and then you pay the difference between that and the EVGA RRP of the card you step-up to plus shipping.
 
So... for one of my 1080 SC I paid £578.99 from Amazon.  EVGA then RMA'd it for a new card w/thermal pads and BIOS.  Now I am going to pay about £86 (plus P&P) to go from ACX to ICX, giving a total of £664.99.  Well the Ti is £699.
 
My other card was a stepped up 980ti to a 1080SC, I believe I paid around £625.00, plus £85 to go ICX, giving a total of £710... meaning that EVGA  would have to send me a TI and rebate me £10.
 
So the maths looks rather dubious to me.  So before I start spending money to go to an ICX card... could someone please then clarify the potential route from ICX to Ti????
 
Also... (and I kinda know the answer to this question but it would be cool if the response was not the standard EVGA response)... those of us going from ACX>ICX>Ti... well there is a lot of pfaffing about there.  A lot of EVGA sending out cards that are going to be send back, a lot of couriers getting nice fat fees that us customers are having to pay.  Will EVGA look at the logistics here and logically think... do you know what???  The landscape has changed.  Maybe it is quicker for everyone and cheaper for everyone (including EVGA) if we offer ACX upgraders the ability to go to Ti's?  I know that it goes against the grain of what EVGA would like to happen... but if we accept the reality here going from A to C and cutting out B seems like an option that gets the job done without wasting time, money and GPUs?
 
I would be interested to hear a response from someone in the know, rather than standard CS responses I could have gotten over the Chat.

loosetooth
Cool. Well then we watch this space. 
 
I do not really care where I come in the pack of asking (first, last, boringly in the middle) these are sensible questions EVGA should answer and that they are always reluctant to. 
 
I have been through both an RMA and the Step-Up.  Both were excrutiatingly long processes, dogged by a lack of information and a rude arrogance from EVGA C/S when I tried to get further information.  I am not someone who believes in the myth of EVGA having great customer support.
 
When spending this amount of money and having had those negative experiences I know now, not only, to seek these answers before being sucked into a long, drawn out and expensive nightmare, but that it is prudent and, as a consumer, something that I have a right to know before putting down money.

loosetooth
No, you have misinterpreted what I was saying... I am not talking about the Ti, although now it is out there EVGA can move to clarify... I was talking about the 980ti>1080 Ste-Up, which took 7 months and the 1080SC RMA... Historical processes I have already been through and were dogged by open ended, undefined time scales where EVGA would attempt to make me feel bad for trying to seek clarification with stock phrases passive aggressive phrases like "... we do not have to offer the the Step-Up, we are the only ones to do so..." and worse.  In essence the vibe was ".... get back in like, shut-up and be grateful!".

MitchyK7
Got my notification to ship my card, so shipped it on monday. It was received on tuesday at EVGA RMA centre and signed for by someone with the name House. However it still shows as eligible to be shipped. They have the card but it's it's not showing up as received or shipped or anything. Anybody else have this lack of communication during their upgrade?
 

crazyg0od33
what kind of card are you upgrading?
 
It seems like the 1080 FTWs have been slower from what I've seen.
 
I got approved on 2/17 for my SC -> SC2 upgrade after putting my name in on day 1