EVGA

Helpful ReplyLockedEVGA GTX 1060 6GB ACX 2.0 blew up and caught fire

Author
mdezc
New Member
  • Total Posts : 4
  • Reward points : 0
  • Joined: 2016/10/24 18:17:05
  • Status: offline
  • Ribbons : 0
2016/10/25 07:41:37 (permalink)
Just wanted to post this, so there's some record/precedent of it, in case anyone else looks it up.
My 2 months old, custom build:
- EVGA GTX 1060 &GB ACX 2.0
- Intel i5 6400 + Coolermaster 212 EVO
- 16GB HperX Ram
- Gigabyte B150m-d3h MB
- EVGA 600W Bronze 80 Plus PSU
- Thermaltake Commander Case
- Samsung 850 EVO 500GB SSD

How it happened: Normal gaming usage for a couple of hours with GPU running at 75°c and CPU running at 28°c. Suddenly PC turns off (coolers, fan, mobo led, these are all off), however the case LED and my RBG keyboard are still on, so I figured my OS froze. I restart the computer and BAM, sparks and fire come out the GPU, I quickly unplug the PSU and the fire goes out within a second. Lots of smoke that smells like some serious welding had just gone on, I leave the room. Back a few moments later when things have ventilated I pull the GPU out and take the picture (attached). After a quick review, I restart the computer again (without the GPU), boots up no problem and proceeds to install on-board intel graphic drivers (sob).
Have already started a ticket in order to request RMA.
 
Edit: Uploaded pic. 
post edited by mdezc - 2016/10/25 07:47:44

Attached Image(s)

#1
evgauser28764
Superclocked Member
  • Total Posts : 232
  • Reward points : 0
  • Joined: 2016/07/01 06:27:49
  • Status: offline
  • Ribbons : 0
Re: EVGA GTX 1060 6GB ACX 2.0 blew up and caught fire 2016/10/25 08:09:56 (permalink)
which part is that? give us a wide shot please.
#2
mdezc
New Member
  • Total Posts : 4
  • Reward points : 0
  • Joined: 2016/10/24 18:17:05
  • Status: offline
  • Ribbons : 0
Re: EVGA GTX 1060 6GB ACX 2.0 blew up and caught fire 2016/10/25 08:45:58 (permalink)
That's the back of the card (assuming the front is where the cooler is), and just about where in the pic below the card is covered by a sticker. (I just pulled this pic off newegg - I'll take another shot tonight when I get home).

#3
ksgnow2010
iCX Member
  • Total Posts : 466
  • Reward points : 0
  • Joined: 2015/09/21 17:56:35
  • Status: offline
  • Ribbons : 0
Re: EVGA GTX 1060 6GB ACX 2.0 blew up and caught fire 2016/10/25 09:17:57 (permalink)
If you have not done so already, you should clean up the inside of the case as well.
 
When electronic parts go, they sometimes explode like a "shot gun" and can leave conductive thingies where you don't want them.  Just take your time and be thorough.
#4
Georgia Dawg
New Member
  • Total Posts : 37
  • Reward points : 0
  • Joined: 2016/10/16 12:24:34
  • Status: offline
  • Ribbons : 0
Re: EVGA GTX 1060 6GB ACX 2.0 blew up and caught fire 2016/10/25 10:08:28 (permalink)
Yikes! I just purchased a GTX 1060 SSC a few days ago. 
 
Looking forward to seeing what EVGA has to say about this.
 
Good luck!
#5
bcavnaugh
The Crunchinator
  • Total Posts : 38606
  • Reward points : 0
  • Joined: 2012/09/18 17:31:18
  • Location: USA Affiliate E5L3CTGE12 Associate 9E88QK5L7811G3H
  • Status: online
  • Ribbons : 276
Re: EVGA GTX 1060 6GB ACX 2.0 blew up and caught fire 2016/10/25 10:15:59 (permalink)
What Slot on your Motherboard was This Card Installed?

Associate Code: 9E88QK5L7811G3H


 
#6
mdezc
New Member
  • Total Posts : 4
  • Reward points : 0
  • Joined: 2016/10/24 18:17:05
  • Status: offline
  • Ribbons : 0
Re: EVGA GTX 1060 6GB ACX 2.0 blew up and caught fire 2016/10/25 10:27:21 (permalink)
@ksgnow2010 -  I will look into it, thanks for the tip!!
@Georgia Dawg - To be honest, I wouldn't worry about it if I were you. I googled around some and didn't find any other reports like mine.  I understand that any kind of quality standards accept a tiny degree of failures - I just happened to be THAT unlucky guy who picked up the "1 in X" of defective cards. So I'm not really mad or anything, just very frustrated - I still haven't received a reply to the ticket, but it hasn't even been 1 business day yet.
@bcavnaugh - On the x16 slot. Note that I've run this build for about a month without any trouble before this.
#7
bcavnaugh
The Crunchinator
  • Total Posts : 38606
  • Reward points : 0
  • Joined: 2012/09/18 17:31:18
  • Location: USA Affiliate E5L3CTGE12 Associate 9E88QK5L7811G3H
  • Status: online
  • Ribbons : 276
Re: EVGA GTX 1060 6GB ACX 2.0 blew up and caught fire 2016/10/25 10:32:19 (permalink)
mdezc
@ksgnow2010 -  I will look into it, thanks for the tip!!
@Georgia Dawg - To be honest, I wouldn't worry about it if I were you. I googled around some and didn't find any other reports like mine.  I understand that any kind of quality standards accept a tiny degree of failures - I just happened to be THAT unlucky guy who picked up the "1 in X" of defective cards. So I'm not really mad or anything, just very frustrated - I still haven't received a reply to the ticket, but it hasn't even been 1 business day yet.
@bcavnaugh - On the x16 slot. Note that I've run this build for about a month without any trouble before this.


So you installed the card in the Slot Next to the CPU?
 
What type CPU Cooler do you or did you have installed at the time?

It almost looks more like a short than an Explosion or that it Blew up.

 
post edited by bcavnaugh - 2016/10/25 10:47:40

Associate Code: 9E88QK5L7811G3H


 
#8
dzernesto
New Member
  • Total Posts : 40
  • Reward points : 0
  • Joined: 2013/09/23 13:41:10
  • Location: Brazil
  • Status: offline
  • Ribbons : 0
Re: EVGA GTX 1060 6GB ACX 2.0 blew up and caught fire 2016/10/25 11:05:02 (permalink)
Sorry for your loss man, Its always a PITA to RMA a card. Good luck.


#9
mdezc
New Member
  • Total Posts : 4
  • Reward points : 0
  • Joined: 2016/10/24 18:17:05
  • Status: offline
  • Ribbons : 0
Re: EVGA GTX 1060 6GB ACX 2.0 blew up and caught fire 2016/10/25 11:15:37 (permalink)
@bcavnaugh - I'm at work right now so I can't double check, but off the top of my head, yes that looks like the mother and the slot it was in.
The heatsink is a coolermaster hyper 212 evo, and it was positioned perpendicular to the gpu so the heat was aimed away from it.
There was definitely a metallic popping sound, followed by the flare similar to that of when you light up a firework, followed by smoke and a terribly foul smell. It was definitely not a Hollywood explosion, but I don't think a short describes what happened here.
#10
mannitu78
New Member
  • Total Posts : 33
  • Reward points : 0
  • Joined: 2015/12/18 07:15:18
  • Status: offline
  • Ribbons : 0
Re: EVGA GTX 1060 6GB ACX 2.0 blew up and caught fire 2016/10/25 11:23:51 (permalink)
o man i can imagine thats a sound that wakes you up...maybe i should upgrade my case with explosion-safe casewalls....at least the one between me and the hardware.
 
i think its this...not sure what a piece, but i found the location..yet not big enough to to see the excat part-number for me. Isnt that a usual reference-Pcb?
post edited by Sajin - 2016/10/25 11:52:18

Attached Image(s)

#11
bg8780
CLASSIFIED Member
  • Total Posts : 2502
  • Reward points : 0
  • Joined: 2008/02/19 14:21:34
  • Status: offline
  • Ribbons : 3
Re: EVGA GTX 1060 6GB ACX 2.0 blew up and caught fire 2016/10/25 11:39:04 (permalink)
Looks unrelated to the VRM heat issues with the 1070 and 1080. 
#12
EVGATech_ChrisB
Administrator
  • Total Posts : 1812
  • Reward points : 0
  • Joined: 2007/05/14 16:19:27
  • Status: offline
  • Ribbons : 1
Re: EVGA GTX 1060 6GB ACX 2.0 blew up and caught fire 2016/10/25 11:42:21 (permalink)
Hi mdezc,
 
I am sorry to hear that your card had a problem.   I can confirm that this is not common and that while we cannot say for certain what caused the chip to fail, we are here to help.  
 
Since you are at work, please give us a call at your convenience as we are here 24 hours to help with warranty to have your card exchanged. 1-888-881-3842 Option 1 or by email at Support@EVGA.com.
 
mdezc
Just wanted to post this, so there's some record/precedent of it, in case anyone else looks it up.
My 2 months old, custom build:
- EVGA GTX 1060 &GB ACX 2.0
- Intel i5 6400 + Coolermaster 212 EVO
- 16GB HperX Ram
- Gigabyte B150m-d3h MB
- EVGA 600W Bronze 80 Plus PSU
- Thermaltake Commander Case
- Samsung 850 EVO 500GB SSD

How it happened: Normal gaming usage for a couple of hours with GPU running at 75°c and CPU running at 28°c. Suddenly PC turns off (coolers, fan, mobo led, these are all off), however the case LED and my RBG keyboard are still on, so I figured my OS froze. I restart the computer and BAM, sparks and fire come out the GPU, I quickly unplug the PSU and the fire goes out within a second. Lots of smoke that smells like some serious welding had just gone on, I leave the room. Back a few moments later when things have ventilated I pull the GPU out and take the picture (attached). After a quick review, I restart the computer again (without the GPU), boots up no problem and proceeds to install on-board intel graphic drivers (sob).
Have already started a ticket in order to request RMA.
 
Edit: Uploaded pic. 







#13
NeroRay
New Member
  • Total Posts : 19
  • Reward points : 0
  • Joined: 2016/10/17 08:11:26
  • Status: offline
  • Ribbons : 0
Re: EVGA GTX 1060 6GB ACX 2.0 blew up and caught fire 2016/10/25 11:52:00 (permalink)
Is this the place where the VRMs are located? I have read a review saying the area around the VRMs are able to reach 120 °C. Probably still in line (havnt checked the maximal temps for VRMs yet) . Just seems like the 1060 is running quite hot too
#14
Sajin
EVGA Forum Moderator
  • Total Posts : 47423
  • Reward points : 0
  • Joined: 2010/06/07 21:11:51
  • Location: Texas, USA.
  • Status: offline
  • Ribbons : 198
Re: EVGA GTX 1060 6GB ACX 2.0 blew up and caught fire 2016/10/25 11:52:41 (permalink)
Just a friendly reminder...
 
Please do not use inappropriate language on the evga forums. Thanks.
 
http://forums.evga.com/EV...erms-of-Use-m4682.aspx

Want to save 3% to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase.
 
#15
AHowes
CLASSIFIED ULTRA Member
  • Total Posts : 6681
  • Reward points : 0
  • Joined: 2005/09/20 15:38:10
  • Location: Macomb MI
  • Status: offline
  • Ribbons : 26
Re: EVGA GTX 1060 6GB ACX 2.0 blew up and caught fire 2016/10/25 13:21:04 (permalink)
VRM area is most likely at the end of the card where the power connection is.. can see the area on the backside of the card from the pcb solder spots for them.

Intel i9 9900K @ 5.2Ghz Single HUGE Custom Water Loop.
Asus Z390 ROG Extreme XI MB
G.Skill Trident Z 32GB (4x8GB) 4266MHz DDR4 
EVGA 2080ti K|NGP|N w/ Hydro Copper block.  
34" Dell Alienware AW3418DW 1440 Ultra Wide GSync Monitor
Thermaltake Core P7 Modded w/ 2x EK Dual D5 pump top,2 x EK XE 480 2X 360 rads.1 Corsair 520 Rad.
#16
Pacificador
New Member
  • Total Posts : 38
  • Reward points : 0
  • Joined: 2012/11/07 07:29:40
  • Location: Seville, Spain
  • Status: offline
  • Ribbons : 0
Re: EVGA GTX 1060 6GB ACX 2.0 blew up and caught fire 2016/10/25 19:08:55 (permalink)
I think it's the back of the VRM's zone, or very near. Anyway, it's the hottest part on this image:

 
Good luck!
#17
libneon
New Member
  • Total Posts : 90
  • Reward points : 0
  • Joined: 2005/09/08 15:20:38
  • Status: offline
  • Ribbons : 0
Re: EVGA GTX 1060 6GB ACX 2.0 blew up and caught fire 2016/10/26 11:45:15 (permalink)
#18
himmatsj
iCX Member
  • Total Posts : 381
  • Reward points : 0
  • Joined: 2014/02/24 11:01:43
  • Status: offline
  • Ribbons : 0
Re: EVGA GTX 1060 6GB ACX 2.0 blew up and caught fire 2016/10/26 13:11:41 (permalink)
As a GTX 1060 (6GB SC) owner I feel sorry for you OP.
 
I've had EVGA 750 SC, 960 SC and now 1060 SC, and have opened them all before. EVGA has never actively cooled the VRAM/VRMs, and the 960 SC and 1060 SC pretty much have the same cooler.
 
Now my question is, is what happened to OP truly isolated (these things can happen, and doesn't necessarily indicate a fault), or is it indicative of an issue with the VRAM/VRM temps? Did EVGA used lower quality VRMs compared to the 960 SC? Is the VRAM an issue due to it being clocked 1000MHz higher than the 960 SC, hence generating extra heat in that region? 
 
This is the GTX 960 SC. There are no thermal pads whatsoever. I didn't take a photo of the 1060 SC when I took it apart, but the cooling solution and heatsink is basically the same. http://i.imgur.com/sR4IvQs.jpg
 
Hopefully EVGA can assuage our fears here. If there are more widespread reports I will definitely try to send this back to Amazon.
 
It also wouldn't hurt for EVGA to extend the thermal pads to us owners of the GTX 1060 as well. Good lord I hope EVGA doesn't cheap out on those in the future. They cost at most a dollar per card.
#19
libneon
New Member
  • Total Posts : 90
  • Reward points : 0
  • Joined: 2005/09/08 15:20:38
  • Status: offline
  • Ribbons : 0
Re: EVGA GTX 1060 6GB ACX 2.0 blew up and caught fire 2016/10/26 13:30:08 (permalink)
himmatsj
As a GTX 1060 (6GB SC) owner I feel sorry for you OP.
 
I've had EVGA 750 SC, 960 SC and now 1060 SC, and have opened them all before. EVGA has never actively cooled the VRAM/VRMs, and the 960 SC and 1060 SC pretty much have the same cooler.
 
Now my question is, is what happened to OP truly isolated (these things can happen, and doesn't necessarily indicate a fault), or is it indicative of an issue with the VRAM/VRM temps? Did EVGA used lower quality VRMs compared to the 960 SC? Is the VRAM an issue due to it being clocked 1000MHz higher than the 960 SC, hence generating extra heat in that region? 
 
This is the GTX 960 SC. There are no thermal pads whatsoever. I didn't take a photo of the 1060 SC when I took it apart, but the cooling solution and heatsink is basically the same. http://i.imgur.com/sR4IvQs.jpg
 
Hopefully EVGA can assuage our fears here. If there are more widespread reports I will definitely try to send this back to Amazon.
 
It also wouldn't hurt for EVGA to extend the thermal pads to us owners of the GTX 1060 as well. Good lord I hope EVGA doesn't cheap out on those in the future. They cost at most a dollar per card.




According to this post: http://forums.evga.com/GTX-1080-FTW-Black-screen-fans-spin-up-to-100-m2530081.aspx  there was an issue with the VRM ICs being out of spec on the 1080s. Is that related to what's been happening to other cards? Do they use the same component? I don't know. It seems plausible if they never cooled the VRMs but the VRMs changed a problem could suddenly arise.
#20
mannitu78
New Member
  • Total Posts : 33
  • Reward points : 0
  • Joined: 2015/12/18 07:15:18
  • Status: offline
  • Ribbons : 0
Re: EVGA GTX 1060 6GB ACX 2.0 blew up and caught fire 2016/10/26 15:42:02 (permalink)
wooooow that thing got even hotter than the 1080FTW....i mean the test on TOMs Hardware...far more than 100 C...i didnt even realize that. Thats insane. more than 110 C VRM temp is insane. EVGA use a different type of mosfets this time, with more resistance that generates more heat? Whats going on.....
#21
Pacificador
New Member
  • Total Posts : 38
  • Reward points : 0
  • Joined: 2012/11/07 07:29:40
  • Location: Seville, Spain
  • Status: offline
  • Ribbons : 0
Re: EVGA GTX 1060 6GB ACX 2.0 blew up and caught fire 2016/10/26 16:16:10 (permalink)
mannitu78
wooooow that thing got even hotter than the 1080FTW....i mean the test on TOMs Hardware...far more than 100 C...i didnt even realize that. Thats insane. more than 110 C VRM temp is insane. EVGA use a different type of mosfets this time, with more resistance that generates more heat? Whats going on.....




That seems to be true. Are you refering to this two measurements?:
 

Extrated from tomshardware.de/nvidia-geforce-gtx-1080-gtx-1070-grafikkarten-roundup,testberichte-242137-2.html
 

Extracted from tomshardware.de/nvidia-geforce-gtx-1060-pascal-gp106-grafikkarten-roundup,testberichte-242152-2.html
 
 
This suggests me a warranty question: Is it the same if my card dies now or dies before ending the 3 years warranty? (Or has any other fault). I mean, the warranty with EVGA is the same during all the period, right? (Maybe it's a stupid question, but never used warranties before) Because I read something related with the first 90 days after buying it, but I think it was for a different thing, like upgrading the card or something like that. So if I am covered the same now and the next 3 years, I will live calmly until I renew my card after 2 or 3 years from now
 
Thanks
post edited by Pacificador - 2016/10/26 16:18:26
#22
FscuderiaX
SSC Member
  • Total Posts : 878
  • Reward points : 0
  • Joined: 2009/01/01 13:01:17
  • Status: offline
  • Ribbons : 2
Re: EVGA GTX 1060 6GB ACX 2.0 blew up and caught fire 2016/10/26 16:49:07 (permalink) ☄ Helpfulby Sajin 2016/10/26 18:53:00
90 days is the step-up period if you register within 30 days I believe.  Warranty period is 3 years.  Only difference is if you RMA it in 3 years you'll most likely get a better card (ie GTX 1260 ).

 Xeon X5650 4.40 GHz H100i EVGA X58 Classified 3 EVGA GTX 1080 Ti FTW3                                       16GB Corsair Dominator Platinum at 2000MHz Samsung 850 EVO 500GB x2 OCZ Vertex 4 128GB WD Black 1TB
 HAF 932 Murdered Win10 Corsair HX1050 
#23
Jump to:
  • Back to Mobile