nice.

I have never had to RMA something with evga.  However knowing things like this make me feel all that much more comfortable in purchasing through them.

YUP! EVGA is win, always!! I remember when i RMAd, they kept sending me dead beat version of the same model, and they all would artifact. Then they just decided to get me the next level card up, and it worked flawlessly. Thats when i realized no other companies are like this. They got me for life!!

Nice to hear good stuff......hats off to Jacob & the rest of EVGA

Providing good customer service is not cheap for any company to provide, it's nice to see that EVGA feels their customers are worth it. 

I agree, the customer service has been amazing so far. It is the reason I bought EVGA when I could have gotten a non reference design for the same price at the same time. I am just really dissapointed that I am on my second seemingly defective GTX 670 standard clocked edition. I should have purchased the super clocked edition so I could have been upgraded to the FTW edition.


It seems like I will be stuck cycling through reference model 670's until I get one that works on a consistent basis. At this point I would even be willing to pay the difference between my reference 670 and the FTW edition just for the peace of mind I would have that my $400+ card works as it should.

Hopefully EVGA is around for a long time, because I fear the day of buying a video card from another vendor. On Monday one of my GTX 670's failed out of the box, On thursday I will have my new card.
 
I would personally like to thank everyone at EVGA for a job well done, and well above and beyond any other vendor.

yeah I can atest to there customer service, They even went as far to replace both of my 670s even though one was still working, I was worried that it was in a bad batch so both of them go back! get my replacment cards today!!!  JACOB IS THE BOMB DIGITY! EVGA FTW!! I am a evga customer for life :)

I had a bad card  3 years ago and they were on it right away ,, Great service/returning customer

I recently had to RMA a card but I just used the links on the EVGA site. It took about 8 business days from the time I sent the initial email to the support staff until I had the RMA replacement in my hands. It probably would have been faster if I'd emailed Jacob or Matthew but I'm not complaining. I'd gladly pay a premium for the level of service EVGA is supplying at this point.

I plan on contacting EVGA guys today about replacing my second 670, I hope I am as satisfied with the exchange as you guys are.  I am troubleshooting everything I possibly can before I call.

No, just a single card setup.  Here is the topic I made explaining my issue.
 
*edit* link wasnt showing up for some reason.
 
I am on my second  gtx 670 and this one is experiencing BSODs while playing high end games such as BF3 or Cyrsis 2. It always happens around 30-45 minutes into the gameplay. I have played Diablo 3 for hours at a time without an issue.  My first gtx 670 didnt bsod, but the drivers constantly crashed and I had artifacts. 

My Specs  
i5 2500k @ 4.2ghz  
EVGA GTX 670(standard, not overclocked) driver version 301.42 WHQL(got bsods before updating as well)  
8gb DDR3 ram  
64gb m4 ssd  
1tb data hdd  
520w  PSU  



I upgraded from an ati 5850 and I ran driver sweeper before installing the 670. I decided to just do a fresh install of windows and played some Crysis 2 with the hd textures and dx11 mod. The temps hovered around the low to mid 70s for around 30-45 minutes of gameplay before I got another BSOD. Could the PSU be underpowered? I am willing to purchase a new one if it would help, I just don't want to order before I pinpoint the issue. 

EVGA IS THE BEST.. HANDS DOWN!!

ccinquemano

No, just a single card setup.  Here is the topic I made explaining my issue.

*edit* link wasnt showing up for some reason.

I am on my second  gtx 670 and this one is experiencing BSODs while playing high end games such as BF3 or Cyrsis 2. It always happens around 30-45 minutes into the gameplay. I have played Diablo 3 for hours at a time without an issue.  My first gtx 670 didnt bsod, but the drivers constantly crashed and I had artifacts. 

My Specs  
i5 2500k @ 4.2ghz  
EVGA GTX 670(standard, not overclocked) driver version 301.42 WHQL(got bsods before updating as well)  
8gb DDR3 ram  
64gb m4 ssd  
1tb data hdd  
520w  PSU  



I upgraded from an ati 5850 and I ran driver sweeper before installing the 670. I decided to just do a fresh install of windows and played some Crysis 2 with the hd textures and dx11 mod. The temps hovered around the low to mid 70s for around 30-45 minutes of gameplay before I got another BSOD. Could the PSU be underpowered? I am willing to purchase a new one if it would help, I just don't want to order before I pinpoint the issue. 

From what I've personally seen if the video card is at fault then you'll get dumped out of games with a D3D error which will reference some nvidia dll. If you're getting BSOD it could be several things causing that. What is the code you get once the BSOD happens? Record that error code and let us know.

Ok, I have today off and I plan on spending it troubleshooting this issue.  I will send you an email later if it continues to happen.
 
Thanks